- Business
- Expert.ai S.p.A. is an Italian artificial intelligence platform company specializing in the design and development of cognitive computing software products based on AI algorithms that enable natural language understanding and text analytics. Its core products include the expert.ai Platform for capturing the strategic value of language data; expert.ai Answers, a customer support automation software facilitating human-like interaction using business language; expert.ai Discover, a text analytics solution that performs extraction and categorization; expert.ai for Insurance, which automates insurance claims management through natural language understanding; and expert.ai for Life Sciences, which mimics human comprehension of scientific content such as publications, patents, clinical trials, and medical reports. The company also offers the EidenAI Suite, a comprehensive set of deployable, tailored AI solutions designed for various industries including finance, healthcare, insurance, media, manufacturing, and public sector digital services.
Founded in 1989 and headquartered in Modena, Italy, Expert.ai operates primarily in Italy, the United States, and other international markets. Its products serve sectors such as banking and insurance, public administration, life sciences and pharmaceuticals, oil and gas, media and publishing, telecommunications, utilities, defense, intelligence, and law enforcement. The company emphasizes a hybrid AI approach that combines neuro-symbolic AI, knowledge graphs, machine learning, deep learning, and advanced large language models to provide scalable, efficient, and transparent AI solutions aimed at enhancing decision-making, operational efficiencies, and customer experience.
Recent major developments include the launch of the EidenAI Suite, the strengthening of its sales organization, and strategic initiatives to support digital transformation for business sectors requiring AI-driven data analytics and automation. Expert.ai has also expanded governance and investment strategic partnerships to back its development plans and enhance its market position. The company changed its name from Expert System S.p.A. to Expert.ai S.p.A. in May 2021, reflecting a sharper focus on AI technologies. It maintains a workforce of approximately 200 professionals, including 130 data and AI experts, and continues to grow with a focus on enterprise AI adoption that delivers measurable business value worldwide.
Expert.ai's revenue is primarily generated from internet software and services, leveraging its deep expertise in semantic technologies, natural language processing, and AI integration to remain a key player in the competitive global AI software market. Its solutions are widely recognized for automating complex processes, improving data comprehension, and supporting regulatory and compliance requirements across various industries.
Expert.ai S.p.A. is publicly traded under the ticker EXAI.MI on the Borsa Italiana and continues to pursue innovative AI solutions to drive growth and digital transformation for enterprise clients globally.