- Business
- Glassbox Ltd (TASE: GLBX) provides AI-fueled customer intelligence software solutions that capture, analyze and optimize digital customer interactions across web and mobile channels worldwide. The company offers a comprehensive suite of digital experience intelligence tools, including mobile app analytics, customer journey analysis, session replay, interaction maps, funnel analysis, performance analytics, struggle and error analysis, product analytics, voice of the customer capabilities, and digital record-keeping platforms; these solutions enable enterprises to identify friction points, detect anomalies, ensure compliance with data privacy standards, and drive revenue growth through real-time actionable insights. Glassbox serves regulated industries such as financial services and insurance, retail and e-commerce, travel and hospitality, and telecommunications, with customers including 60% of the largest U.S.-based banks, Marriott Hotels, Air Canada, Quicken, Danone, L’Oreal, Nestle, and Ace Hardware. Founded in 2010 as Clarisite Ltd. in Petah Tikva, Israel, and rebranded to Glassbox Ltd. in 2016, the company maintains headquarters in Petah Tikva with additional offices in London, New York, and operations across multiple regions including Europe, North America, and APAC. In its most significant recent development, Glassbox completed a take-private acquisition by Alicorn Venture Partners, a longstanding investor, in an all-cash transaction valued at approximately $150 million, with the deal closing on October 31, 2024, delisting the company from the Tel Aviv Stock Exchange and positioning it as an independent private entity to accelerate AI innovations, product growth, and global expansion under CEO Yaron Morgenstern; prior milestones include a $40 million Series C funding and the acquisition of SessionCam in 2020, alongside receipt of additional funding from Susquehanna Growth Equity in 2024.