• Kraken is investigating an issue affecting some clients using its mobile app, where available EUR balances for Instant Buy may display as €0.
  • The glitch mirrors recent platform-wide incidents, including wallet provisioning and onboarding hiccups, raising concerns about reliability.
  • No official resolution timeline has been provided; Kraken has not yet responded to requests for comment.

Kraken App Glitch Sparks User Frustration

Kraken, the global cryptocurrency exchange, is probing a technical problem that is causing some users of its mobile app to see their available EUR balance for Instant Buy incorrectly show as €0, according to people familiar with the matter. The issue appears to be isolated to the app's Instant Buy feature, which allows clients to purchase crypto quickly using fiat currency.

"This is incredibly frustrating," said one affected user, who asked not to be named. "I tried to buy Bitcoin and it just showed zero balance even though I have funds in my account."

The glitch comes as Kraken has faced a series of platform reliability challenges in recent weeks, including outages and delays in wallet provisioning. While the exchange has historically been known for robust security, the recurring incidents are testing customer patience.

A Kraken spokesperson did not immediately respond to a request for comment. The company's status page has not yet acknowledged the issue as of press time.

The problem could impact consumer confidence in Kraken's onramp services, particularly as competition among crypto exchanges intensifies. Rivals like Coinbase and Binance have also faced similar technical hurdles in the past, but users often cite reliability as a key factor when choosing a platform.

Kraken has not provided a timeline for a fix, but internal teams are working to resolve the matter. In the meantime, affected users may need to use alternative onramp methods such as bank transfers or the Kraken Pro app, which appears unaffected.

This is a developing story. We will update this article once more information becomes available.