- Business
- KTCS Corporation (058850.KS) operates as a customer service platform company primarily in South Korea, providing AICC-based total contact services, AI-powered customer support solutions, and diversified outsourcing operations; it offers HiQri, a contact center all-in-one platform for quick inquiries and AI consultations, AI scenario authoring including knowledge data analysis, scenario design, writing, and review; customer consultation for KT communication products such as home phones, mobile phones, Internet, and TV through online and offline channels including Olleh Plaza and roaming centers; contact center services encompassing inbound/outbound CS total solutions, SMILE support, and facility rentals for sectors like finance, distribution, telecommunications, hospitals, local government, and public institutions; 114 phone directory assistance, spam blocking applications, and number information services; channel marketing through telecommunications product distribution, prepaid/wholesale business, and KT group product sales; Cherryful, an AI-driven platform for influencer-advertiser matchmaking, brand distribution, and licensing; software development, education consulting, professional customer research with satisfaction surveys and on-site monitoring; e-commerce and value-added services; and natural organic cosmetics and skincare under the Rootree brand featuring tree therapy concepts with multiple product lines. Founded in 2001 and headquartered in Daejeon, South Korea, the company employs over 8,000 staff and serves as a key subsidiary within the KT Group ecosystem, focusing on customer service, contact centers, distribution, and strategic business segments across domestic and select international markets. KTCS maintains steady revenue growth, reporting 1.12 trillion KRW in 2024 with expansions in AI contact solutions and cosmetics distribution; recent financials show Q2 2025 operating profit of 12.8 billion KRW, reflecting improved profitability amid ongoing investments in AI technologies and operational efficiencies.