Navient Corporation is a financial services company specializing in technology-enabled education finance solutions. It operates primarily in three segments: Federal Education Loans, Consumer Lending, and Business Processing. The company owns, originates, refinances, and services private education loans under its Earnest brand; manages the Federal Family Education Loan Program (FFELP) loans; and provides business processing services including omnichannel contact center solutions. Navient's core products and services include private education loan origination and refinancing; servicing of FFELP and private education loans; and business processing solutions that support client operations. The company serves educational lenders, students, and consumers across the United States.
Founded in 2014 and headquartered in Wilmington, Delaware, Navient was formed after the split of Sallie Mae. In recent years, Navient has undergone significant strategic transformation. Notably, in 2024 it outsourced its student loan servicing operations to a third-party provider and divested its healthcare services segment in September 2024 as well as its government services segment in early 2025. These actions were part of a Phase 1 restructuring focused on simplification, cost reduction, and capital optimization. Currently, the company is pursuing Phase 2 of its strategy centered on growing its Earnest fintech lending platform as a scalable, capital-efficient digital consumer lending business.
Recent major changes include the shift to a variable expense model for loan servicing, divestitures of non-core healthcare and government service operations, and a sharpened focus on consumer lending growth through digital platforms. Navient also announced its third quarter 2025 financial results and ongoing strategic updates highlighting its transformation progress and plans for growth within the Earnest division. The company serves a broad customer base spanning federal and private education loan borrowers, leveraging technology-enabled solutions to streamline complex financing programs nationwide.