- Business
- Five9, Inc. (NASDAQ: FIVN; 0TMV.L) provides cloud-based contact center software solutions that enable enterprises to deliver AI-powered customer experiences across voice, chat, email, SMS, social media and other digital channels; its Intelligent CX Platform, powered by Five9 Genius AI, offers omnichannel routing, workforce optimization, real-time analytics, workflow automation, agent assist tools, predictive engagement and journey orchestration capabilities to enhance agent productivity, customer satisfaction and business outcomes for industries including financial services, healthcare, retail, insurance and utilities. The company serves over 3,000 enterprise, mid-market and small-to-medium business customers worldwide with more than 350,000 concurrent agent seats, processing billions of interactions annually through a subscription-based model with open APIs for CRM and UCaaS integrations; Five9 operates globally from its headquarters in San Ramon, California, with offices in North America (Toronto), Europe (London, Munich, Porto, Madrid), South America (São Paulo) and Asia-Pacific (Mandaluyong City, Philippines), supported by approximately 2,600 employees and over 1,450 partners. Founded in 2001 by Brian Silverman and Dimitri Popkov in Concord, California, Five9 pioneered cloud contact centers and went public in 2014; recent developments include the August 2024 agreement to acquire Acqueon, a real-time revenue execution platform, to bolster outbound omnichannel outreach and AI-driven proactive engagement following the 2023 acquisition of Aceyus for enhanced data integration and analytics, alongside expansions such as the Porto, Portugal engineering hub, new partnerships with MCM Telecom, XTT Mexico, BT and TELUS International, record 2023 revenue growth of 14% to $1.041 billion with 25% enterprise subscription revenue increase and 29% international revenue rise, and ongoing AI innovations like Workflow Automation enhancements and Genius AI suite advancements.