- Business
- RingCentral, Inc. (NYSE: RNG; LSE: 0V50) provides cloud-based business communications, contact center solutions, video collaboration, messaging, and workforce engagement management to enterprise, small, and medium-sized businesses worldwide through resellers, distributors, partners, and global service providers. The company offers RingCentral MVP, an AI-powered unified communications platform featuring voice, SMS/MMS messaging, video meetings, faxing, and integrations with CRM systems such as Salesforce and Microsoft Outlook; RingCX, an AI-first omnichannel contact center with conversation intelligence, interactive dashboards, customer insights, AI coaching, and workforce management; RingCentral Events, a platform for virtual, hybrid, and onsite events; RingSense, an AI platform delivering conversation analytics, meeting summaries, and insights; RingEX with personal AI assistant capabilities; AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE) for agentic voice AI across conversation phases; and RingWEM, an AI-powered workforce engagement management suite. Founded in 1999 and headquartered in Belmont, California, RingCentral operates in over 46 countries with offices in the United States (including Denver, Charlotte, and Dallas), Canada, the United Kingdom, France, Bulgaria, Spain, China, India, the Netherlands, Israel, Australia, South Korea, Switzerland, Germany, Ireland, the Philippines, and other locations. Recent developments include the September 2025 acquisition of CommunityWFM to enhance RingCX with AI-driven forecasting, scheduling, and workforce management; the launch of an Agentic Voice AI Communications Suite featuring AIR, AVA, ACE, and RingWEM in Q3 2025; extension of its partnership with NiCE in August 2025 to advance AI-driven customer experiences; expanded collaboration with AT&T offering AIR to customers; launch of RingCX for Salesforce Service Cloud Voice and AI Receptionist for all customers in 2025; refinancing of its credit agreement to $1.26 billion extending maturities to 2030; and recognition as a Leader in the 2025 Gartner Magic Quadrant for UCaaS for the 11th consecutive year.