- Business
- Appen Limited Appen Limited (ASX:APX.AX) is an Australian multinational company founded in 1996 and headquartered in Chatswood, New South Wales, that provides high-quality data solutions for the AI lifecycle, including data sourcing, annotation, curation, fine-tuning, model evaluation, and monitoring services to support deep learning, generative AI, and machine learning systems. The company offers a suite of platforms and services such as the AI Data Annotation Platform (ADAP), CrowdGen platform, China Platform & Services, MatrixGo, Reinforcement Learning with Human Feedback, Document Intelligence, Automated NLP Labeling, LLM & Generative AI workflows, supervised fine-tuning, human preference ranking, red teaming, and off-the-shelf datasets; it serves industries including technology, automotive, financial services, retail, healthcare, e-commerce, government agencies, and social media providers across Australia, the United States, Europe, Asia, and other international markets through its two main segments of Global Services for major U.S. technology customers and New Markets encompassing enterprise, government, China business units, and Quadrant geolocation data capabilities. Appen maintains a global crowd of over 1 million contributors speaking more than 235 languages to deliver scalable, high-quality, traceable data at enterprise levels, enabling clients to build trustworthy AI applications, foundation models, chatbots, virtual assistants, automatic speech recognition, computer vision, and personalized advertising systems. In recent developments, the company launched new platform capabilities in 2024 for enterprises to customize large language models (LLMs), released ongoing product updates through December 2024 including enhancements to its AI data platform, and published its 2024 State of AI Report highlighting rising data quality challenges; it previously navigated a non-binding merger proposal from U.S.-based Innodata in early 2024 that was withdrawn due to confidentiality issues, while continuing to focus on cost alignments, generative AI expansions, and human-AI collaboration innovations following earlier product launches like those for trustworthy generative AI in 2023 and integrations from past acquisitions such as Quadrant and Figure Eight.