- Business
- HITO-Communications Holdings, Inc. engages primarily in the outsourcing business with a diverse portfolio of services including sales outsourcing, sales promotion, temporary staffing, and tourism staffing services. It offers a wide range of products such as smartphones, mobile phones, large-screen TVs, digital recorders, tablet devices, air conditioners, refrigerators, washing machines, fresh food, cosmetics, and fashion products. The company supports subscription promotion for fixed communication lines and operates multilingual call centers targeting foreigners visiting Japan. Additional services include tax-free counter and bus guide services, management of exhibitions, conventions, sporting events, door-to-door sales support, education and training services, customer information acquisition, and business solutions related to COVID-19 countermeasures. The wholesale segment includes apparel manufacturing and sales, leveraging intellectual property licenses.
Founded in 2011 and headquartered in Tokyo, Japan, HITO-Communications Holdings operates through several business segments: Outsourcing, Human Resources Dispatch, EC and TC Support, Wholesale, and Others. Its outsourcing services cover sales strategy planning, personnel arrangement, and customer service for manufacturers and telecommunications providers. The company targets industries including airports, wholesale, digital sales support, inbound tourism, public services, sports, entertainment, and retail sectors.
Recent major changes include the strategic acquisition in July 2023 of a 60% stake in BBF, Inc., along with its subsidiaries, from Mitsui & Co. The company also acquired FMG, which specializes in airport ground handling services, enhancing its airport business portfolio and growth potential. These acquisitions support HITO-Communications' expansion in the airport and inbound tourism sectors, augmenting its service offerings inside and outside restricted airport areas. The company continues to develop an omni-channel sales support system integrating face-to-face and e-commerce sales support to enhance client performance.
HITO-Communications is listed on the Tokyo Stock Exchange (Ticker: 4433.T) and operates primarily in Japan while expanding services internationally, particularly in inbound tourism. It positions itself as a comprehensive solution provider that combines human resources, marketing, and technological data-driven approaches to improve sales and operational outcomes for its clients across various industries.
The company emphasizes sustainable growth through acquisitions and the diversification of its service portfolio, targeting annual sales growth and operating income increases as outlined in its medium-term management plan. Its operations include subsidiaries handling staffing, wholesale, and digital sales support, positioning it as a leading player in Japan's outsourcing and sales support markets.