- Business
- BELLSYSTEM24 Holdings, Inc. BELLSYSTEM24 Holdings, Inc. (TSE: 6183) serves as the holding company for a group specializing in customer relationship management (CRM) solutions, primarily through its core operating subsidiary BELLSYSTEM24, Inc., which provides outsourcing services, technology services, consulting services, temporary staffing, paid job placement, and contract research organization (CRO) services related to CRM; it also engages in planning, production, and sales of internet and media contents. The group operates contact centers and business process outsourcing (BPO) across Japan with additional presence in Asia, including subsidiaries in Vietnam (BELLSYSTEM24 Vietnam Inc.), Taiwan (BELLSYSTEM24 Taiwan, Inc.), and investments in Thailand, targeting industries such as telecommunications, finance, retail, healthcare, and broadcasting. Founded in 1982 and headquartered at 6F Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo, Japan, the company manages a workforce of approximately 33,000 consolidated employees and maintains strategic alliances, such as with ITOCHU Corporation for digital transformation initiatives. Recent developments include the acquisition of THINKER Inc. in July 2023 to bolster capabilities, additional investment in Vietnam's Hoa Sao in April 2023 rebranded as BELLSYSTEM24 Vietnam Inc., establishment of the Taiwan branch as a subsidiary in November 2024, and formation of a joint venture with SKY Perfect JSAT Corporation in November 2024, acquiring 51% of SKY Perfect Customer-relations Corporation effective January 2025 to develop hybrid AI-powered contact centers addressing labor shortages.