- Business
- Bewith, Inc. (9216.T) provides contact center and business process outsourcing (BPO) services utilizing digital technologies in Japan; it develops and sells artificial intelligence (AI) and digital transformation (DX) solutions, including its proprietary cloud-based private branch exchange (PBX) system Omnia LINK, CRM integrations, speech recognition, FAQ solutions, and AI agents forming the Omnia LINK Platform. The company offers contact center operations combining human and digital resources to enhance customer experience and capture voice of customer (VoC) feedback; clerical BPO for office operations supporting business continuity plans (BCP); strategy and consulting services drawing from operational expertise; and system solutions for omni-channel contact centers. Founded on May 12, 2000, as a joint venture between Mitsubishi Corporation and SoftBank Group, Bewith, Inc. is headquartered at Shinjuku Park Tower N Bldg. 32F, 3-7-1 Nishi-shinjuku, Shinjuku-ku, Tokyo, Japan, and operates 17 locations nationwide with approximately 8,461 employees as of May 31, 2025; it functions as a subsidiary of Pasona Group Inc. and serves clients across industries such as insurance, retail, utilities, education, and technology, including Tokio Marine & Nichido Fire Insurance, Hokuriku Electric Power, and Dynabook Inc. In 2016, the company acquired iBRID Co., Ltd., enabling independent development of Omnia LINK, which marked a growth turning point and now supports over 4,460 licenses; recent efforts emphasize generative AI-era BPO innovations, with fiscal year net sales reaching 36.4 billion yen.