- Business
- Avaya Holdings Corp. (AVYA) operates as a global provider of digital communications products, solutions, and services for businesses of all sizes, with a primary focus on unified communications, contact center platforms, and customer experience technologies offered through on-premises, cloud-based, hybrid, and subscription models; its Products & Solutions segment develops and markets unified communications and collaboration tools integrating telephony, email, instant messaging, video, network infrastructure, AI-powered workflow orchestration, customer journey management, no-code automation, and real-time video collaboration; the Services segment provides comprehensive end-to-end global support including professional services for planning, design, implementation, managed operations, optimization, training, enterprise cloud services, and ongoing customer support. The company targets large enterprises, government agencies, small and medium-sized businesses, and service providers across industries such as pharmaceuticals, automotive, hospitality, and public sector, deriving a majority of revenue from the United States with operations worldwide. Founded in 2000 and headquartered in Durham, North Carolina, Avaya emerged from a Chapter 11 restructuring process in 2023 with a fortified capital structure, including approximately $780 million in committed financing from investors led by Apollo Global Management and Brigade Capital Management to accelerate cloud communications investments and eliminate over 75% of legacy debt. In May 2024, Avaya completed the acquisition of Edify, integrating its cloud-native, AI-powered customer journey orchestration, no-code workflow capabilities, and CRM connectors into the Avaya Experience Platform to enhance personalized experiences and innovation speed; the company has also deepened strategic partnerships, such as with Verint for advanced AI solutions and prior expansions with RingCentral and Zoom for hybrid collaboration offerings.