- Business
- Capita plc provides business process outsourcing and professional services to public and private sector clients; its core offerings encompass central government services, local public services, defence and national preparedness, learning and education support, fire and security training, contact centres, pensions administration and solutions, and regulated services including closed book life and pensions. The company, founded in 1984 and headquartered in London, operates across eight countries including the UK, Ireland, Poland, Germany, and South Africa, with approximately 34,000 to 41,000 employees supporting primarily UK and European customers through data-driven technology and people-led solutions. It serves industries such as financial services, healthcare, retail, telecommunications, utilities, housing, and education, administering 2.1 million pensions monthly, supporting 50,000 disabled students in higher education, collecting £1.5 billion in council tax from over 850,000 households, and handling 100 million annual customer interactions.
Capita focuses on AI-enhanced services in partnership with hyperscalers like AWS, Microsoft, Salesforce, and ServiceNow to improve efficiency and customer experience; it internally utilizes Microsoft Copilot for 150,000 monthly interactions and partners with Multiverse for AI apprenticeships. Recent strategic changes include accelerating exits from low-margin operations, such as the completion of the Capita One disposal in September 2024 for £180 million net proceeds and the expected finalization of the Mortgages Asset Services sale in Q2 2025; the company raised its cost savings target to up to £250 million by December 2025 through AI adoption and operational efficiencies. In 2024-2025, Capita secured contract extensions and wins including a £33 million three-year deal with a UK financial services provider for contact centres, expansions with Samsung UK, Southern Water, Education Authority Northern Ireland, Royal Navy, and four UK councils (Hart, Havant, South Oxfordshire, Vale of White Horse), plus a voluntary recognition agreement with PCS Trade Union ahead of Civil Service Pension Scheme transfer and a new NHS resilience training facility at Fire Service College with London Ambulance Service.