Delivery Technology Solutions, Inc. focuses on the development, innovation, and distribution of specialized software solutions engineered for the food service sector, primarily supporting functions like call center operations and digital platforms for food catering and delivery. The company delivers comprehensive call center management, alongside internet-based ordering functionalities for its clientele, ensuring agents have access to all necessary information to facilitate orders effectively. It provides a complete delivery ecosystem for the service industry, meticulously constructed around a customer relationship management (CRM) framework and integrated technology linking customers, centralized call operations, and the chosen industry provider. This solution is designed to automatically direct orders electronically to the business location geographically closest to the customer. Furthermore, its internal call center offers a suite of functionalities, encompassing inbound and outbound call handling with tracking, call recording, and active monitoring capabilities. The call center infrastructure seamlessly connects with point-of-sale (POS) systems located at client establishments, enabling singular order real-time tracking, alerts for delivery staff availability, customizable event triggers, and automated communication with stores at predefined customer milestones, along with tiered management notifications through an escalation process. The company was established in 2001 and maintains its headquarters in Boca Raton, Florida.