- Business
- eClerx Services Limited provides productized business process management, data analytics, automation, and AI-driven solutions to global enterprises. The company operates through three primary divisions: eClerx Customer Operations, which delivers operations support, technology solutions, data analytics and reporting, customer experience management, and consulting services; eClerx Digital, encompassing data management, analytics and insights, digital marketing operations, and creative production including eCommerce and web operations; and eClerx Markets, offering derivative trade support, cash securities operations, regulatory compliance and data management, document management, analytics, and specialized technology products such as Compliance Manager, Market360, Fluiid4, DocIntel, and Merchandiser+. Additional offerings include robotic process automation via Roboworx, Q-Clips for customer interaction analysis, chatbots, workforce management tools, and quality assurance testing with Webassure. eClerx serves financial services, banking, insurance, cable and telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech industries, with 80% of business from Fortune 500 clients including 8 of 10 Tier 1 banks; target markets span Americas, APAC, and EMEA, supported by over 20,000 employees across global delivery centers. Founded in 2000 and headquartered in Mumbai, India, the company maintains subsidiaries including wholly-owned step-down entities like Eclipse Global Holdings Inc and Personiv Eclipse Inc, originally acquired in 2020. Recent developments include the merger of Eclipse Global Holdings Inc with Personiv Eclipse Inc, effective November 3, 2025, to streamline corporate structure and enhance operational efficiency without altering shareholding; inauguration of new delivery centers in Lima, Peru in April 2025 and Cairo, Egypt in June 2025 to expand bilingual talent access and technology-driven customer care; and accelerated investments in AI, Generative AI, and capabilities following the 2023 launch of an AI-driven analytics platform targeting fintech growth.