- Business
- Indian Railway Catering and Tourism Corporation Limited (IRCTC) provides catering, internet ticketing, tourism, and packaged drinking water services primarily for Indian Railways across India. Founded in 1999 and headquartered in New Delhi, the company operates as a Navratna central public sector enterprise under the Ministry of Railways, with core segments encompassing mobile catering on premium trains including Vande Bharat, Rajdhani, Shatabdi, and mail/express services; static catering via food plazas, fast food units, refreshment rooms, base kitchens, retiring rooms, and dormitories at stations; e-catering through partnerships with aggregators like Swiggy and Zomato at over 400 stations; Rail Neer branded bottled water from 19 plants; internet ticketing via website, apps, and SMS with features like Aadhaar-linked priority booking, Tatkal quota, and multi-modal bookings for rail, air, bus, hotel, and taxi; and tourism offerings such as luxury trains like Maharajas' Express and Tejas Express, domestic/inbound/outbound tour packages, rail tour packages, holiday packages, event management, charter trains, and adventure tourism. IRCTC serves 66 million registered users, booking an average of 7.31 lakh tickets daily, and targets mass-market passengers with affordable one-stop travel solutions. Recent developments include attainment of Navratna status in March 2025 for enhanced operational autonomy; RBI approval for subsidiary IRCTC Payments Ltd as an online payment aggregator to capture railway and government transactions; launch of new services on website and app such as DMRC QR-based ticketing and premium food products like Railway Cutlet; plans for four additional Rail Neer plants, capacity doubling at existing facilities, and 30-35 budget hotels with Railway Land Development Authority; e-catering expansion; unified passenger services app and online travel agency portal; and a targeted 10% overall growth in FY26 with 9-10% in catering and 15% in tourism.