LeadDesk Oy
LEADD.HE
NASDAQ Helsinki3.49
EUR
-0.04
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LeadDesk Oy
LEADD.HE
(NASDAQ Helsinki)
Recent
price
3.49
P/E
ratio
- -
div
yld
- -
ROIC.AI
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in mil. unless spec.- Similar Companies
- Business
- LeadDesk Oyj is a Finland-based software company specializing in cloud-based contact center software solutions for sales outreach and customer service. The company's core offering is the LeadDesk platform, a Software-as-a-Service (SaaS) system that provides a comprehensive agent interface for outbound and inbound sales campaigns, contact database management, automated lead handling, flexible operator selection, reporting and live monitoring, telephony options, various dialer modes, and quality control features. Its software also includes advanced functionalities such as intelligent voice response (IVR), multichannel routing, call forwarding, call recording, call monitoring, and an application programming interface (API) that integrates with enterprise resource planning and reporting systems. LeadDesk additionally offers AI-driven pricing, customer service automation, and workforce management solutions. The company serves multiple industries including finance and banking, energy and utilities, public sector, and healthcare, operating primarily in the Nordic region and across several European countries. Founded in 2009, LeadDesk is headquartered in Helsinki, Finland. In the last two years, LeadDesk has undertaken significant strategic moves, notably acquiring Zisson, a Norwegian cloud-based contact center provider, in 2025 to enhance its Nordic market position and operational efficiency. This acquisition expanded LeadDesk's geographic footprint with offices in Oslo and Stockholm, positioning Norway as its largest market and integrating Zisson’s team and technology under LeadDesk’s platform while retaining the Zisson brand as a business unit. Additionally, the acquisition brought Verdane on board as a minority shareholder, diversifying ownership. Earlier, in 2023, LeadDesk acquired Telemagic, a Norwegian Contact Center as a Service (CCaaS) provider, further consolidating its presence in the Nordics. The company has reported steady revenue growth and is focusing on operational efficiency improvements and profitability through these integrations. LeadDesk also continues to introduce new enterprise customer contracts and expand its product offering to strengthen its leadership in the European contact center software market. LeadDesk’s software solutions address the needs of high-volume sales and customer service operations, enabling over 20,000 sales and customer service professionals to work efficiently. Its cloud platform supports outbound and inbound call handling, quality management with speech-to-text APIs, and sophisticated call distribution techniques. The company actively develops its AI capabilities and automation tools to improve customer experience and sales productivity. LeadDesk operates across eight European countries, leveraging its SaaS model for scalability and integration with various corporate systems. Overall, LeadDesk Oyj positions itself as a leading European provider of intelligent contact center software, combining cloud technology with AI-driven solutions, and continues to expand through strategic acquisitions and partnerships to reinforce its market presence and product leadership in the Nordic and broader European markets. Its shares are traded on Nasdaq First North Finland under the ticker LEADD.HE.