NatWest Group plc

Ross McEwan – Chief Executive Officer Ewen Stevenson – Chief Finance Officer

Chirantan Barua – Sanford Bernstein Peter Toeman – HSBC Michael Helsby – Bank of America Raul Sinha – JPMorgan Mike Trippitt – Numis Rohith Chandra Rajan – Barclays Martin Leitgeb – Goldman Sachs Joseph Dickerson – Jefferies Fahed Kunwar – Redburn Europe Limited Manus Costello – Autonomous Jonathan Pierce – Exane Andrew Coombs – Citigroup

Thanks, Kelly, and good morning, everybody. Thanks for joining Ewen and I for our Q1 call.

It’s only a couple of months ago that we announced our 2014 results, and also set out the plans of how we’ll move further and faster in delivering a strategy to make RBS the number one bank for customers. Today, I think you’ll see three main points.

Firstly, our plan is clear, and we are on track delivering across the targets we set for the year. We are seeing the momentum build behind the valuable go-forward business, while creating good prospects for capital redistribution from the exit business.

But we have known conduct and restructuring costs to work through in the coming period. So, instead of a lengthy repeat of what I said in February, I’ll now provide a brief update on the clear progress we have made this quarter, before handing over to Ewen, who will add more details.

Today’s headline numbers, an attributable loss of £446 million which includes £856 million in conduct and litigation charges, and £453 million in restructuring. Our adjusted operating profit for the quarter is up 16% on 12 months ago to £1.6 billion.

One thing we set out in very clear terms in February was the parts of the Bank we will keep and strengthen what we call the core go-forward Bank, as well as those that we will sell or run down, the exit bank. On the exit bank, you know our well-established track record in this area.

And we have carried through into the Q1 with successful sale of our further tranche of Citizens, reducing our holdings to nearly 40%; announcing the sale of our international wealth business; the start of the disposals within CIB; and continued accelerated asset reduction in RCR. Our capital build continues with a 30 basis point rise in core Tier 1 ratio to 11.5%, thanks to continued RWA reduction, and keeps us comfortably on track to reduce RWAs below our £300 billion target we’ve set ourselves for the end of this year.

With every sale and rundown, the picture of the go-forward RBS is becoming clearer. I’ve said, repeatedly, that we have extremely attractive market positions across our core businesses, and our attention is firmly fixed on making the most of these.

In Q1, we have been taking some important steps forward. In the personal and business banking, we continued focus on mortgage growth that have been offering customers our lowest-ever mortgage rates.

Towards the end of the quarter, in particular, we’ve seen good year-on-year growth in applications, and have recruited another 91 mortgage advisors to increase our capacity. Mortgage balances now stand at £103.6 billion.

Improvements to our customer offer have also continued, one example being the introduction of our touch ID on our mobile app with 23 million logins since its launch in February. We’ve also introduced real-time registration, which allows new customers to have access to mobile banking within one day of an account being opened.

This gives our customer the functionality that mobile offers: get cash, pay your contacts, and more, having to wait until your debit card arrives in the post. We have also successfully completed a program to improve the resilience of our systems with the key services available to customers 99.96% of the time.

This quarter, we’ve begun to see more encouraging signs within business banking, as it returns to growth. In commercial banking, we’ve seen very solid growth in net lending, which Ewen will take you through a bit later.

On Ulster Bank, the loan book is stabilizing with good new business volumes and the Bank delivering a fourth straight quarter of profits, this time without the benefits of net impairment releases. CIB’s performance has been in line with our expectation, given the changes we’re implementing.

Importantly, the work we have done to explain the changes, and the consequences to staff, to our customers, and other stakeholders, has gone well. And we’re pleased with the early progress being made with both the go-forward and exit parts of the business.

And finally, across the Bank, our ongoing cost reduction program is on track with adjusted costs down 50% year-on-year, and 11% from Q4 2014. On all these fronts, we are confident we can maintain momentum, and deliver the 2014 targets set out in February, just as we did in 2014.

However, let me just repeat and underline our caution on conduct and litigation for the coming periods. We are anticipating some challenging outcomes, and are actively working to manage these.

Clearing these hurdles and putting these impacts behind us is a vital aspect of our plan. And one final point from February that I will repeat, our destination is a UK-focused bank capable of delivering attractive, sustainable returns from a lower risk profile.

While there will be quarters when one-offs take their toll, every time I talk to you I expect to show you we are another one step closer to that destination. I’m just going to hand over to Ewen for more detail on the results.

Thanks, Ross, and good morning, everyone. With these latest results, we are encouraged by the further progress we’ve made.

And one quarter into the year, we remain on track to achieve all of our 2015 financial targets. Key points I would highlight are, firstly, I think we’ve made significant progress in further reshaping RBS this quarter.

Secondly, our capital of leverage ratio continues to strengthen. Thirdly, our UK and Irish businesses are showing solid underlying volume growth.

And finally, our cost-reduction program shows on going momentum towards our nearer and long-term objectives. Looking at each of these themes in more detail, firstly, on the exit bank, we’re making excellent progress.

We’re firmly on track to achieve our year-end 2015 target of less than £300 billion of RWAs; a 16% reduction from the end of 2014. Since the start of the year, we’ve reduced our shareholding in Citizens by a further 30%.

As I said at our full-year results, in order to achieve partial deconsolidation we’re working on the basis that we need to reduce our shareholding in Citizens to at or below 35%. This will obviously be subject to a discussion with our auditors and the PRA at the time.

But at a 41% ownership position today, I’m very confident we’ll achieve partial deconsolidation ahead of year-end. We’ve also announced the sale of our international private banking business to UBP.

And, as part of that, we’ve taken a fair value adjustment of some £122 million in this quarter. This transaction is expected to close in various tranches from the fourth quarter, onwards.

The wind down of our CIB legacy portfolio has started well, albeit it’s early days. In the U.S., in two separate transactions since February, we’ve already agreed the sale of about two-thirds of our North American corporate loan book and associated commitments that we had identified for exit.

These deals will also include the transfer of associated staff, and are expected to progressively close over the next two quarters. We expect to book approximately £135 million of pre-tax losses on sale from the combined disposals.

We’ve also exited the first of our 25 countries, Kazakhstan; sold a material part of our UAE franchise, and a number of small legacy assets and shareholdings. With all of this activity across CIB, we feel comfortably on track at this point to achieve our £25 billion RWA reduction in target for 2015.

Equally, we’re making good ongoing progress with the accelerated rundown of RCR. We’ve reduced RWA equivalents by a further £5.6 billion during the quarter, and at prices that enabled us to produce a small operating profit.

Our forward deal pipeline in RCR remains healthy, and we’re very confident of achieving our asset wind-down target by the end of this year. As a reminder, when we set up RCR we said we’d wind it up when we got to a 15% of the starting funded asset pool; as at the end of Q1, funded assets were £11.1 billion, and we need to reduce this to at or below £5.7 billion.

We then intend to merge the residual RCR pool into CIB legacy at the end of the year. Turning to our capital and leverage positions, our core Tier 1 ratio improved 30 basis points over the quarter to 11.5%.

It’s now up some 290 basis points over the last five quarters. And our leverage ratio was up a further 10 basis points to 4.3%.

And all of this progress was achieved despite incurring litigation and restructuring charges during the quarter, totaling a combined £1.3 billion. And, as we said previously, these charges are expected to continue to represent a material headwind over the coming quarters.

On our core Tier 1 target of 13%, we remain confident in achieving this by year-end 2016; and then, we expect a shift to our position of likely significant surplus capital generation over the coming years. Turning to our go-forward bank, customer confidence, both here in the UK and Ireland, is robust.

Net lending across UK PBB and CPB was up 2.5% on an annualized basis. Lending growth in our conditional portfolios was particularly pleasing with strong net new lending growth of £1.3 billion.

Mortgage lending in UK PBB had a slow start to the year. But accelerated towards the end of the quarter with application volumes in March up 10% year-on-year.

In context, March was the highest month for mortgage application numbers and volumes since the start of 2014. Overall for the quarter, our net new business flow market share was 8%, which is in line with our 8% stock share.

Income across UK PBB and CPB was broadly stable versus the first quarter of last year, but down 5.4% versus the fourth quarter. When looking at quarterly trends I would note that we had two less days of interest in the first quarter relative to the fourth quarter.

You should note that from a reporting perspective, we shifted our Channel Islands franchise, RBS International from private banking to commercial this quarter. The IMS has the detail, but you’ll need to adjust for this impact when comparing quarter-on-quarter performance for these two segments.

CPB, in total, remains unchanged from a reporting perspective. On CIB, performance was in line with our updated plan.

CIB income declined 40% versus the first quarter last year, which reflects the impact of the planned business reshaping; most notably, the exit of our U.S. asset-backed business, with RWAs for CIB down 27% year-on-year.

Given both the seasonality of our CIB franchise and the ongoing reduction in its scale and scope, we do expect quarterly income for CIB to fall during the remainder of 2015. And as we signaled at our full-year results, we expect revenues in CIB for the full-year to fall at a faster rate than costs.

We’re also likely to see certain one-off losses in sales as we progressively accelerate disposing of various CIB portfolios over the coming quarters. This was part of our overall estimate of £2.5 billion to £3.5 billion of pre-tax exit costs from the CIB legacy businesses that we announced as part of our full-year results.

On our overall CIB progress, both across go-forward and the wind down of our legacy business, we expect to give you a more substantive update alongside our second quarter results, in late July. Turning to impairments, we had write-backs of a net £91 million during the quarter.

We continue to see the benefit of benign credit conditions in our core franchises, together with ongoing net write-backs in RCR. Risk elements in lending declined by 21% during the quarter, as we continued to reduce RCR, resulting in REILs as a percentage of gross loans 5.4% at quarter end.

Asset quality conditions continue to remain favorable at this point. Finally, and importantly, we continue to deliver against our cost-reduction objectives.

Excluding restructuring and conduct costs, operating expenses were down 15% on first quarter 2014. And pro forma, for the exclusion of the bank levy, were down 3% on the fourth quarter.

We’re on track to deliver our targeted £800 million reduction over 2015. I would note that we’re now holding ourselves to a higher standard.

We’ll absorb the additional bank levy costs, as a result of the recent budget statement, within our cost reduction target for this year. On restructuring costs, we expect these to remain high during this year, and into next year.

As a reminder, we’ve got four major programs concurrently running that’s driving this; namely, our core bank transformation program; our wind down of CIB’s legacy business; preparing Williams & Glyn for a post-summer 2016 IPO; and preparing for ICB. The quantum and timing of these restructuring costs will remain volatile quarter-on-quarter.

So, in summary, we’ve achieved substantial progress during the quarter with our exit bank. And our objective to reduce RWAs to below £300 billion by year-end remains firmly on track.

Our core capital and leverage ratios were further strengthened. And we expect to meet our core capital target during 2016, and then be significantly capital generative.

To repeat our commitment, we intend to distribute excess capital above our 13% core Tier 1 target once we’ve PRA approval to do so. Our UK franchises are seeing solid volume growth, and in line with our 2015 targets.

But as we keep consistently signaling, substantive headwinds remain, we expect some tough quarters ahead. We know we’ve a very heavy restructuring cost agenda are ahead of us, and that we’re likely to incur substantive U.S.

RMBS-related segment costs at some juncture over the next 12 months. So overall, and despite the attributable loss, we view this as a good start to the year, in line with our expectations at this point.

And we’re just getting on with it. I’ll now hand back to the operator to open up the call for your questions.

My question is around growth. When I think about that Slide 12, and thank you for publishing that, even within the £183 billion there is a legacy book.

I calculated growth RWAs [ph] to be a much smaller number. If I look at just UK PBB, like commercial banking, you left about £106 billion that can actually grow.

And on that you comment that there's about 2.5% annualized growth rate in Q1. But UK PBB has just done 20 bps, whereas commercial banking, after a number of quarters, has done 4% growth for the very first time.

So I'm just trying to understand how we should think about these trends. What is your, for example, what is your gross mortgage lending share in 2014?

Should we expect a pick up there? Is that the reason why UK PBB can do better than 20 bps?

And commercial banking, is there a one-off here, because it hasn't grown at 4% for a very long time. And then, I've got one on litigation.

Okay.

On your question on growth on mortgage lending, we, frankly, we were a little bit disappointed to have only achieved stock share growth this quarter. Flow share was 8%, which is equivalent to our stock share.

We’ve invested heavily in our mortgage origination capacity. We’ve added about 30% more mortgage advisors since the start of 2014.

We believe that we should be able to grow comfortably ahead of the market. Last year, for example, we grew at 4%; the market grew at 2%.

As I said, March was our best month in – or you may have understood that March was our best month in 15 months for new mortgage applications. So we’re pretty confident that we will continue to see decent growth out of our residential mortgage book in the UK.

And on commercial, it’s…

Just following up there, to note you that since we were disappointed in our first couple of months of mortgage sales for the year. It has certainly lifted in the latter part, and continued through, so we expect to see some growth in that market share coming through.

The issue for the personal business banking team is there is a slight contraction going on in the margin there, purely because of the movement from standard variable, right; across on defects, which is an industry phenomenon head thing at the moment discussed in locking in. But we would expect to see better growth in this following quarter, and some market uplift.

Commercial, actually, it’s just going quite nicely. We’ve seen some growth in that book.

Alison and her team, Alison Rose, who runs that business, very focused on getting some growth, even though she is still taking off some commercial real estate assets out of the book. And it was nice to see some growth in the book despite that, at a net level, this time round, it’s the first time in a long time.

So we would expect to see some modest growth continue in that book over the 2015 year.

Can I just come back on the market share point on mortgages? What flow share are you targeting, if you have a target?

You said 4% growth versus 2% in the market last year, is that something – is that the kind of market share that you are targeting, i.e., double your stock share?

I would think that I’d be comfortable if we got to the 10% to 12% versus the 8% stock. I did not expect to see explosive growth from us in this market.

I would expect to see continued growth. We want to write very good quality business, and what we’re doing is building our capacity, i.e., more mortgage advisers, to deal with our own customers here.

And that’s the way I see it. So, about 10% to 12% versus stock of…

We were doing 10% share last year.

Okay, thank you for that discussion. Quickly, on FX, you've provided £700 million, a couple of your peers are closer to the £2 billion mark in Europe.

I'm just wondering if you are behind the curve relative to other banks out here. Is this an ongoing issue?

Or do you have a decent visibility on what settlement might look like? So, wondering just that are you kind of that FHFA provision build mode that you were in 2014 on FX this year?

No, we don’t think so. A couple of observations on that.

Firstly, at least relative to one UK peer, we have settled with the UK authorities and CFTC. So I think it’s important to make that difference.

I think another important difference is that we are not regulated in New York, like some others. So we do think that, that $1 billion that we now have as a reserve with the $500million we took in Q4, the $500 million we’ve taken this quarter, does cover us for everything that we can see at the moment in relation to potential to U.S.

settlements. I would note that there is likely to be a longer-dated settlement required with the European Competition Authorities that’s not currently provided for.

I can’t comment on what others have done in that respect.

Okay, thank you very much.

Hey, Chira.

Hey, Chira.

Hey. Just two quick questions.

One, Ewen, you mentioned something on mortgage restructuring in terms of litigation charges, which could be significant, and they could come in this year is what I heard. I just wanted to understand that, clarify that again.

That's number one. And then second, on your CIB book, you said two-third of the North American book is done.

It would be great if you could just help us understand where the CIB legacy book actually is in terms of the geographical split right now.

If you’re talking about just general comment on the RMBS, because we’ve been quite clear over the last year or so, that we have a court date set down later this year, early next year to settle a number of the RMBS claims in the U.S. We can’t be clear about how much that will be though until we sort of get into those conversations and see the case, but we’ve just kept saying it is likely to be substantial.

So there’s no real change on that. And I think all our documentation and our last annual report probably clearly showed each of the RMBS positions that we’ll be battling into this year.

And we would like to see those this year, but some may spill into 2016. But ideally, we’d like to get those out and gone in 2015.

But it’s really related to court dates and when the authorities start talking to us.

Yes. And we did take a small incremental litigation provision for one specific, one of the smaller litigation claims we’ve got at the moment in the U.S.

on RMBS. But that incremental provision doesn’t relate to the major FHFA claims we have, or the Department of Justice.

But, Chira, I think we’ve been pretty upfront, as Ross said, that we do expect substantive RMBS settlements required at some point.

Yes.

I think if you went back to the full – on your question on…

Yes.

Where does the – what’s the geographic split, if you go back to Slide 29 in the full- year result pack, what you’ll see there, you’ll see a geographic breakdown of go-forward and strategic. So, just to go back on the U.S., what we’ve sold we think is about two-thirds of the corporate loan book and associated loan commitments relating to the assets that we – corporate assets we wanted to sell in the U.S.

In Asia, I think you’ll start to see some rapid progress there. We’ve already kicked-off one sales process in Asia.

We then – the GTS platform, we’re in the middle of reviewing options to reduce that. And then, there’s a bunch of assets in Europe, Kazakhstan, for example.

We’ve already sold UAE; we've sold off a decent chunk of that. We started another process in one of the other European countries.

What we’ve done, from an organizational point of view, is we’ve taken – because of the rapid progress that we’ve made with our RCR we’ve been able to shift much of that team, led by Mark Bailie, who was the co-head of RCR, over to run the CIB legacy business. In context, it’s a sort of industrial scaled machine.

I think they did over 400 portfolio sales last year. So I’m spending a lot of time with Mark at the moment, and I think you’ll see substantial progress over the next few quarters in running down the legacy books.

And, Ewen, just a quick follow up on that later in the year.

Yes. I think we recognized that we owe you a more – obviously a much more of a complete picture of what we are doing.

I think the current plan is to have a much more fulsome discussion at the half-year results. And I think we are looking at potentially holding a seminar on CIB later in the year, post summer.

Just on that, I’d like to get through the second quarter, let the team settle and get some rhythm, both on go-forward and on the assets coming out, so we can then give you a fuller picture. There’s a lot of heavy planning work going on the sales processes.

Ewen has outlined, it’s going very well. And we’ve got interested parties.

But I think early in the third quarter, on our half-yearly results are probably the best time to do it.

Thank you. Thanks.

Thank you, [indiscernible]. In the appendix, on the personal and commercial bank, you very kindly give us some details about revenues from mortgages and deposits.

And I think you can see looking at those numbers that an improvement in the personal deposit spreads, or deposit income sort of compensated for reduction on the mortgages spreads on a year-on-year basis, but not if you compare Q1 this year against Q4 last year. So I was wondering if you could explain what – if there were particular movements going on here in terms of the mortgage margin which has caused the revenue to drop precipitously in Q1 relative to Q4; and again, why personal deposit income has dropped in Q1 relative to Q4.

Yes. So, look, there’s a few factors going on.

I mean, firstly, just relative to Q4 you had less days of interest because of February. So you’ve got two days less of interest, which for the total Bank’s about £60 million, and I think for UK PBB is about £25 million.

In terms of the net interest margin, which has come off 13 basis points, I think, in PBB UK, there’s two main factors in that. Firstly, about half of it relates to a shift in the mortgage side from standard variable to fixed rate.

And secondly, the other half of it approximately relates to effectively a methodology change that we’ve had in terms of central treasury, both in terms of the pricing of surplus liquidity that we take from businesses that had surplus liquidity, UK PBB being one, so they’re getting paid less for their deposits. And secondly, on the offsetting side of that trying to get a better match of how we price funding out to the businesses that are deposit shore [ph].

So CIB was actually a beneficiary. But half of that had interest margin decline, there’s effectively a zero sum gain across the franchises.

Right, so one shouldn't infer that the Q1 against Q4 trend is indicative?

No, what I would say, though, is do we expect some gradual, but modest NIM compression over the year? Yes, I think we’ll see that.

I think we do particularly, as customers are going more for fixed rate mortgages from standard variable you do see a contraction there. Just for us, I think was around 7 basis points on mortgage margins we lost there; not on volume, but on just the – to switch across to fixed.

And that, I suspect, being seen as exactly the same in every other bank at the moment.

And you also know that we’ve got a five-year hedging program that progressively rolls off. And the longer that interest rates stay where they are, that becomes more of an issue for us.

But overall, I think we’re sort of pretty comfortable that we’re not going to see undue margin pressure this year.

And can I just add to that, Ewen, you see we've move RBSI across into commercial; and you're seeing the wealth business, or Coutts business, sort of laid more bare at the moment. The margin change in there on the changes Ewen’s just talked about on our central treasury changes is probably hardest hit by the private business, because it has so many deposits in comparison to its asset book.

So, it took about a 20 basis point hit on its NIM on that area because of it.

And the other thing, just to complicate your lives further with us, we are a complex organization, is just we’ll obviously deconsolidate Citizens at some point. So I think when you are forecasting NIM, make sure you’re doing it on a divisional basis because when Citizens comes out again that will move the NIM in the quarter that it comes out.

Correct.

Yes. Good morning, gents, just a quick clarification on NCIB, and then just a broader question.

You mentioned that the U.S. credit business dropped out in Q1, but was there any contribution at all from that in the first quarter?

So, that's question one. And then, just more generally, I think you're clearly making progress on all the reductions, and that, and that's very evident, and you're doing a very good job.

But the revenue in the go-forward business, it actually went backwards quite notably versus what looks like the run rate in 2014, and not just in CIB. When do you expect that go-forward revenue to start moving ahead?

Is that something we should expect in future quarters from here, or is that more of a 2016 view? And can you tell us what of the UK bank levy was allocated to that go-forward business on Slide 28 that you gave us in 2014?

Thank you.

Okay. On your question on CIB, there was relatively modest revenues from the U.S.

agency in that Q1, so most of the reduction was due to the runoff of the U.S. business.

I think the other fact that you should bear in mind too, there was a bit of volatility in our currencies business in Q1 as well around the Swiss de-pegging; and you’ll see the currency comparison year-on-year also is well [indiscernible].

Can you quantify that loss you took on the Swiss de-pegging?

You’ll see that currency revenues are down £50 million on Q1 of last year.

Yes.

And it’s very clear.

All right, good. Thank you.

On the go-forward revenues, I think on CIB we have been pretty transparent. We told you what our long-term objective is for the CIB go-forward business of £35 billion to £40 billion RWAs.

You'll also know that the first quarter is always going to be our best quarter for revenues. So do we expect CIB go-forward revenues to decline from here?

Yes. On PBB and CPB, there were fairly sizeable AFS gains in some of our last year which we don’t expect to see going forward, so the year-on-year comparison, period-to-period comparison is always going to be a bit weaker.

In fact we took some AFS losses this quarter. So, do we expect to see growth of those numbers in PBB and CPB from here?

I would think so

I think you'll see, just my view on the personal and business banking, I got a few alterations coming through. For example, interchange on credit card business hits them this year.

That has a negative impact, I think, of about £50 million to £60 million. So that will flow through this year.

You’re seeing the changes on the standard variable flowing through, going across to fixed. So there’s a few headwinds this year.

I see the growth will come later on this year and into 2016 from the personal business banking. The commercial and private banking business, I think you’re starting to see that business finding its feet with modest growth.

And I’d see that continuing this year, as the assets under management start to grow not contract, and margin reasonably stable, looks like.

Yes, the last thing I'd note is, obviously, that table has been rounded, so be careful on reading too much to the final single decimal point on the numbers.

Yes.

On your question on bank levy, bank levy for us was £250 million last year; approximately half of that was in go-forward, and half of it was in legacy.

Okay.

And in terms of what we think the recent budget change has done to us would add about another £55 million of additional bank levy cost to what we thought it was going to be this year. But what we thought it was going to be was less than last year, given the ongoing balance sheet reduction.

All right. Okay.

Thank you.

Good morning, Ross, and good morning, Ewen.

Good morning.

Good morning.

Maybe two from my side. The first one is, again, on UK personal business banking.

You're the second bank to talk about weaker fee income; and the packaged accounts, as well as unsecured shrinkage seems to be a couple of the drivers of the weakness. Could you talk about how much more wash through there might be of this lower packaged account income going through the fee-line?

And is it something we should also start to improve later on in the year, as you pick up your mortgage growth? The second one that I have is on the write-backs.

It looks like RCR was the sole driver of write-backs in this quarter, which, I guess, as a division that can be lumpy. But leaving RCR aside, should we start to expect more normalized provisions in your go-forward bank from here, given Ulster is now looking like it's topped out?

Thanks.

Yes, taking the last question first, on the write-backs, you're right, I think there was a small write-back in CIB as well. But overall, RCR, I think, is – has been the main driver this quarter.

I’d be sort of cautious on predicting, therefore, that, that’s going to continue for later quarters. I think it does continue to be quite volatile.

And remember, that they are continuing to do – I think their plan is to do about 400 portfolio sales this year, so…

Do you want me to pick up on the PBB?

Yes. But just on impairment trends generally, I guess, what is normal I guess, beginning of last year we were guiding to 40 to 60 basis points, I think we gave up on that guidance when we realized that impairment trends were nothing like that in this interest rate environment.

So, we do expect to see impairment levels probably continuing around where they’re currently continuing. But it’s very difficult to predict, because one of the other things we’re not seeing at the moment is any large single-name write-offs.

And obviously, in any given quarter, one or two of those could have a material impact on our impairment line. We’re not seeing them today, but we’re sort of cautious about taking current trends and rolling them into the future.

Just on the first question. Raul, just on the unsecured personal loans, they are now – we’re seeing modest growth in there, so I wouldn’t see any major contraction in that part of the business this year, and the same with packaged accounts.

The only major fee-line pressure is coming out of interchange, as I said. It actually might be higher than some CapEx which is probably £60 million to £70 million, so it’s a bit drag on the business, as it will be on anybody who runs a card business this year.

And the area that Les and his team are working on is a new current account offer that he [indiscernible] the marketplace later this year. So those are the sort of things that he’s working on.

So I think we’ve seen stable, unsecured pressure on the fee-line because of interchange, and we need to do a lot more work on our current account offering.

That's helpful. Thanks, guys.

Good morning, Could I just come back to the point on mortgages and margins? Just to be clear, it's really – it sounds like its internal churn from – on PBB from SVR over to fixed rate.

I just wondered if you could just help us with, out of that £103 billion mortgage balances, how much is SVR, how much that has moved? And do you suspect that this will now sort of continue throughout this year?

And secondly, also on the margin point, Ulster Bank's obviously stepped down quite a bit. Forgive me, it's probably in the detail, I know the headline commentary talks about increased liquidity.

Could you just maybe comment on that a little more, and whether that steps down further, as we go through 2015? Thanks.

I’ll do the first one. 90% of new business is now fixed and about 20% of our current business, or stock of our business, is on standard variable rate.

I think you'll probably find that we got a slightly lower standard variable stock than other firms, but we’re at 20% standard variable. Others, we understand, could be high as 50%.

So you guys are seeing trend towards 90% of business going into fixed rate.

Yes. And relation to Ulster, I think you will continue to see some pressure.

There is some capacity to continue to repress liabilities there, but equally, the return that we are getting on free funds as hedges roll off is deteriorating. I think the other thing you just need to be – I’m sure you’re doing this, is just make sure you adjust for the currency impact, because there’s quite significant currency moves first quarter on first quarter versus the euro.

All right. Okay.

Does that impact the margin, or not? I'm just wondering if it does.

All right. I wasn't sure what you were talking about.

No, it doesn’t impact the margin.

No, okay. Okay, that's great.

Thank you very much.

All right. Cheers.

Hey, good morning. Just three quick ones, really, just clarification, please.

Just on the comment that you just made, Ross, on the SVR stock, you mentioned 20%.

Yes.

I'm just wondered if you could give us some detail on how that's changed quarter-on-quarter, and year-on-year. So, what – was that 20% Q4 and Q1 last year?

And then secondly, corporate institutional, you've given us an indication of both revenue and RWA impacts this year. Just wondered if you can provide some clarification just on your cost expectations, so, costs down 18% year-on-year in the first quarter, what's your expectation for the full-year?

And then finally, just on the U.S. RMBS provision, am I right in thinking that's just over £2 billion?

Thanks.

Yes, I'll start with the first one. The SVR, probably a year ago, I think, was about 25%, now down to 20%.

So there has been a decline, and we're seeing that continue. Just on costs for CIB, we had them at £3.5 billion in 2014, we're looking at £3 billion in 2015.

To be absolutely clear with you, revenue will come down much faster than costs, and will do so for the next couple of years. But our focus is on the costs in that business.

And RMBS, yes, we do have just over $2 billion, I think that's $2 billion – £2 billion, sorry, provision.

Yes, on CIB costs, I think it's our expectation that we'll only start to see a material reduction in headcount coming through and starting around the fourth quarter of this year. But you won't see the benefit of that in 2015.

Okay, that's great. Thank you very much.

Yes, just two questions from my end, please. The first one is, is there any update you could give us with regards to Williams & Glyn, and also in light of recent news flow there?

And the second question on litigation, I think you gave an outlook with regards to timing with regards to settlement costs on the mortgage side. I was wondering whether you could add a little bit more color on the FX side.

In particular, I see a provisioning has increased there quite substantially over the last two quarters. Is that – can we read that in a way that this might be even more imminent than a settlement on the mortgage side?

Thank you.

I'll just pick up on Williams & Glyn. We are still targeting end of 2016 for an IPO, the start of an IPO on that business.

I think we're making now good progress on the systems extraction out of that business across. We've got major testing going on.

It is a huge piece of work, so I'm not – this is always going to be a difficult task for us, but good progress is being made. We are strengthening the team that has been built up at Williams & Glyn to take over the go-forward business, and you'll see that being strengthened over the six months.

And its one of our major priorities as an organization to get this business out of here over the next 18 months. So no more than that as an update.

At this stage, difficult, but on task.

And we have, again, provided you with some separated disclosure on Williams & Glyn on one of the slides – Slide 12. On litigation outlook, on FX we do expect hope for some neat flow this quarter, obviously, we're now in late April, so some time in the next couple of months.

There's obviously – it's a complex discussion, involving a number of banks, with the Department of Justice, but we do think we'll see some additional news by this quarter, and hence, the additional provisioning that we taken. On RMBS, as you know, there were 18 or so banks seeking to settle with FHFA claims.

There's us and Nomura to go. We've got the very last court date.

Nomura seems to be now starting to engage in discussions, but our court date is in 2016. On the Department of Justice, Morgan Stanley has now settled in the last quarter.

We understand another US bank is now in discussions. So we're just getting prosecuted in order, and we're at the back of the queue, so it's not because we're sort of sitting on our hands.

But we would hope to be able to settle a substantial part of the US RMBS settlements this year, if we could.

Okay, thanks.

Hey, good morning, gentlemen. I have a couple of quick questions.

First of all, could you – it seems like the funded assets in the CIB go-forward business have gone up about 9% quarter-on-quarter, while the RWAs are slightly down. I was wondering if you could explain that.

And then second of all, do you think that as you run down the various exit groups and generate effectively more cash and more liquidity that the liquidity book increases, and therefore, the drag, if you will, from the treasury book that's allocated out of these segments will have kind of an ongoing negative impact on the margin in the business unit, such as UK PBB? Thanks

Yes, on funded assets in CIB, a couple of comments. Firstly, I think it’s important to recognize that only made the CIB announcement at the end of February, so it was still very much business as usual for the team through the first couple of months of this year.

As you and others will know, typically, what happens is counterparties close their positions down a few weeks before Christmas, so there is natural shrinkage on the asset side ahead of that, which is now – and then, there's significant growth that gets put back on in the first couple of weeks of the year. There is also some currency effect, because of the strengthening of the dollar against sterling in the quarter.

But there was nothing in that increase in funded assets that surprised us. I think what you will see during the course of this year is that number start to come down, materially as we start to make more material progress on the CIB restructuring.

Sorry, and the second question was?

Just under liquidity book because if I look at the liquidity book, it was up about £6 billion quarter-on-quarter to £157 billion, and it seems that part of the margin pressure in the segments is because you've allocated some of these treasury costs out to the various business units. And as this liquidity book grows through your various de-leveragings and you have this dynamic between the liquidity book growing, and then how fast you can redeploy that in the interest-earning assets.

Do you expect the drag if you will from treasury allocation to, for example, UK PBB, to have ongoing pressure on the margin? Or do you think that we felt the bulk of that in the first quarter?

Yes, just to go back in terms of when you say drag from – it wasn't because of incremental treasury costs, it was because of a change in methodology that effectively resulted in us paying less for surplus liquidity. So that impacted people like UK PBB; it impacted private banking, as Ross said earlier and benefited certain business on the asset side such as CIB.

I think when you look at that liquidity book, too, it's important to remember a significant part of it, well, secondly, liquidity – the cost of it is negligible. But I don't think the liquidity book has any – from here, will have any material impact on our outlook for NIM.

Thanks.

Hey, good morning. I just wanted to dig, I know there's been a lot of questions on this already, but into PBB and the income trajectory.

So I guess, a couple of points. On the SVR book, I guess, we see it coming down, which will be a margin drag.

And you talk about modest margin pressure as a whole through the course of this year, and the indication seems to be that margins will be, at best, flat next year as well. How are you so confident that the revenues in that, considering right now they look to be below last year's level, will pick up in the second half of the year?

What mechanism are you seeing for that to happen? And on the SVR book, just the second bit of this question, I've always been surprised by how little the SVR book has come down over the last few years.

But a few of your peers have talked about the SVR book coming down this year quite quickly. What's changed to bring that SVR book down?

Is it FCA pressure? Or is it kind of LVEs?

What's been the driver of that SVR book and people on that SVR book finally remortgaging onto fixed rates, when they haven't done really for the past few years? Thank you.

Well, I think the public have realized that interest rates have got so low, are they going to go any lower? And the talk last year of an interest rate rise I think it did push a lot of people to start thinking about fixing, where they'd been happy sitting on a standard variable rate.

So I think psychologically there has been quite a bit change there, people think they're at the bottom of the interest rate cycle. There is an impact on the business of 7 basis points for us, is related to that SVR switch.

And you're seeing some very attractive fixed rate offers now in the marketplace. So I think it has tempted people away from a standard variable around 4%.

I think we were one of the lower in the market at 4%. If you've got good equity in the hand, you, you were down and around sub-2 %.

So that has attracted a lot of people across.

Yes, and first question, well, you can do the math. If margins are down, what do you need?

You need growth. So we do think – and we are looking for growth in UK PBB.

And as Ross said, as you move into 2016 that’s what gives us confidence that we are going to be able to grow the top line of PBB.

It's challenging, though – it’s [indiscernible] challenging. We are now focusing the business more and more on the go-forward business and less and less on the exit business, so the resources of the Bank and their thoughts need to get into these businesses and help them grow.

But I also think, when you look at – also important, we're literally not sitting on our hands on this. So income, I think, quarter – Q1 on Q1 was down 1%, costs were down 15%.

So we did have a 14% operating jaws in our UK PBB business.

Yes.

I see. Can I just have one quick follow up?

Just on the SVR book, the 7 basis points drag, for the reasons you mention, mortgage rates keep coming down, LTVs keep coming down as house prices go up. So why doesn't that 7 bps drag continue, or maybe increase going forward?

Is there a reason that potentially could stabilize? Or do you think that drag is kind of the case now for the next couple of years, really?

Thanks.

I think you're right, you could see a slow reduction in the NIM on the mortgage book as more and more people get there and it becomes more competitive. I don't think the market, though, is going to get out of control on pricing here.

I think the other thing is we've already seen significant migration, and at some point you're not going to continue to see significant migration because those people who wanted to take advantage of fixed rates have done it.

And, as I said, we've gone from 25% down to 20% of our book on SVR over the last year, so that's the sort of movement we’ve seen.

Great. Thank you very much.

Hey, Manus.

Hey, good morning. You saw a big step down this quarter in NPLs, or REILs, sorry, and correspondingly, a very big step down in your impairment provisions as well without any huge release this quarter.

So that makes two questions for me. Firstly, do you think the prospects for very material impairment release are now reduced, as you're getting rid of those NPLs?

It would appear to be broadly the levels that you had them marked. And secondly, you used to guide to a go-forward RBS having, I think, a 2.5% to 3.5% NPL ratio, and you're making progress down towards that.

Do you think that might be lower? Is that target now something you might be able to beat?

If you look at where the big reduction was on NPLs on the first quarter, it was out of RCR, and, in particular, it was out of some very heavily provided books in Ireland. So I think, yes, as we continue to run down RCR you’ll continue to see, I think, during the year quite a substantive reduction in REILs, and the balance sheet provision we have against it.

We’re now down to 3%. On the core books, we’re now down to 3%.

It feels like it’s going to continue to trend down for the time being. I'd note other banks are comfortably below us.

So that previous guidance, I think, was a through-the-cycle view. And given the cycle, and given the current interest rate environment, I think both on impairments and in REILs, they're likely to be at sort of low end of anything we might have said in the past.

Thank you. Do you think the scope for impairment releases…

Yes, and then on your question.

Is improving as the economy gets better? Or is it diminishing as your balance comes down?

Well, I mean I think we're perfectly provided on our core books. There continues to be – if Irish house prices or Irish real estate values continue to accrete, I think, we’ve said in the past that each 1% increase in the Irish house price index results in a release of about £15 million.

There actually wasn't any increase in the Irish house price index in the first quarter, hence, why you didn't see any write-backs out of Ireland. I think with RCR, I think we are now getting, plus and minus, to a position where in the next few quarters that debate is going to diminish and the capacity for write-backs.

We would just caution against viewing 2014 as a guide to 2014. So I don’t think it’s going to be a big theme in our numbers going forward.

But I think what you are going to continue to see, for the time being at least, is relatively low levels of impairment.

That's very clear. Thank you.

Good morning, I've got two quick questions. The first one is coming back to UK PBB margins.

You mentioned somewhere in the commentary that some of the pressure as well as from mortgage margins, was from lower recognition of income on non-performing assets, certainly versus the fourth quarter. Can you talk a little bit more about that?

Is that, basically, where you were previously on winding the discounts on those impaired loans through net interest income and that's just disappeared as impaired loans have disappeared? And is there more drag from that to come?

That's point one. Point two is just to help us with the models in terms of center, because central non-interest income is obviously all over the place, for understandable reasons.

Should we just plug that in as zero as a sort of ongoing number? And final part of that question, then I'll finish, is in your ongoing earnings slide do you strip out the IFRS volatility from the ongoing side of the business and put it into the exit businesses?

Or is the IFRS volatility within that ongoing earnings number? Thank you.

Yes, on the question on center, I think zero is as good an estimate as any as what we think the future is going to be on income through the center, and some volatility obviously around that quarter-on-quarter. On IFRS volatility, the IFRS volatility relates to a portfolio of loans that are sitting in commercial, so it is in the go-forward business.

That portfolio relates to a – as you’re probably familiar with, Jonathan, some very long-dated Housing Association and local authority loans that were put on several years ago and some associated interest rate hedges around them, so that does sit in the core bank.

The last one, just on your first question was in PBB. There was a one-off recovery in the fourth quarter.

I’m pretty sure it was related to written-off interest on our mortgage book that was recovered, so I think there was one-off covered. I'm not too sure the size of that – about £15 million.

There might be a recur.

That’s okay.

Hey, good morning, two questions, please. The first is on the litigation and conduct provision table you provide on page 33.

I think we've discussed FX, and U.S., and RBS at length already. But perhaps you could just elaborate on why you felt the need to increase the provision for other customer redress relating to investment advice and packaged accounts.

That would be the first question. Second question was on your go-forward slide.

When we look at the biggest delta in the go-forward business, it appears to be predominantly related to CPB. You've seen a decline there in the adjusted ROE from 15% to 11%.

Taking that one step further, it seems to be mainly due to a decline in income, and mainly due to non-net interest income, so perhaps you could just elaborate there on what's driving the decline in that revenue base? Thank you.

I’ll take the first one just on the other areas of regulatory and legal action. The two items in there are around our investment advice on remediation of past books.

And on packaged account, just make – we have seen an uptick in the complaints coming through on it and just wanted to make a prudent provision in there; and that’s what we’ve done. So it’s really related to investment remediation on back book and packaged account complaints that had risen in the quarter.

Yes, on your question on Slide 12, there’s also a slightly more detailed version of Slide 12 in appendix 2. The main impact on commercial was because we have shifted in this quarter, as I said we would at our full-year result, to analyzing the franchise ROEs on the basis of 13% of RWAs rather than 12% RWAs.

So, for commercial in particular, it has about a three percentage point impact on returns. So that, by far and away, is the biggest impact.

You’ll also see, in appendix 2, a very low return out of private 4% effectively shifting RBS International from private into commercial has halved the return – or more than halved the return in private banking as we’ve shown in the go-forward business. It has very limited impact because of the relative scale on commercial.

But it also does show you, I think, for the private bank here in UK both the scale of the opportunity and the work that we have to do in terms of getting those returns up. But that business should be comfortably earning far more than a 4% return, given its franchise position.

Ewen, I think, be wearing some of the leftover costs as we take the international Coutts business out. So we need to seriously address the cost position of that business, which we are in the process of starting.

I guess the last part of that was just around your question on the top line of commercial. Actually, we’re very happy with the way that commercial is going at the moment.

It’s showing good growth. And remember, that about 20% of the book is still an effectively runoff of one down and we grew the combined book of £1.3 billion.

We’re actually very, very happy with the momentum that’s now coming through that business.

Yes, across many fronts, actually; not just in the commercial lending, but also across an invoice financing through Lombard, and the likes. It’s starting to show up as a very good business.

Very helpful. Thank you.

Thanks very much for your time. I just hope you see that these results show the progress we're making on our plan.

We set out to be a much simpler, stronger and fairer bank, focused on our customers centered in the UK and the Republic of Ireland. I think we’ve made a good start to the year, good underlying performance in our core business.

Yes, we take on board that we would like to see more growth; we’re starting to see it in certain parts of that business that we're focusing on. And we're certainly making good progress on the exit bank with further sell-down on Citizens shares; sale agreed on the international private bank; and scaling back on CIB.

All the things we said we would do, we’re getting on and doing. But this is going to be another tough, and I’d say noisy, year as we get through as much of the restructuring and conduct charges as timescales and court dates allow.

But this is a bank that’s on track, delivering on the plans of what we said we would do, and determined to get this back as a trusted bank for customers. And we want to reward our shareholders.

So, thank you for your support, and thanks for your interest this morning.