- Business
- One Point One Solutions Limited (NSE: ONEPOINT) provides business process management (BPM) and outsourcing services, leveraging next-generation analytics, AI, and digital transformation technologies to deliver end-to-end solutions across BPO, KPO, IT services, technology transformation, and analytics. The company offers inbound and outbound calling, chat and email support, sales, originations, customer service, collections, technical helpdesk, call quality and analytics, finance and accounting; medical record summary and review, record chronology and reorganization, billing summaries, record retrieval support, recruitment and sourcing support; L1 support, server and network management, security and desktop management, software development and products, data analytics, support and maintenance; RPA, intelligent automation, generative AI, dialers, ChatGPT integration, CRM, desktop analytics, knowledge and gamified performance management systems; and domain-independent analytics platforms for data insights and reporting. It operates primarily in India with service centers in Navi Mumbai, Gurgaon, Chennai, Bangalore, Indore, and Pune, supporting over 5,500 seats, while expanding internationally through subsidiaries like ONE POINT ONE USA INC in Delaware and facilities in Cincinnati, Ohio, serving industries including telecom and broadcasting, retail and e-commerce, consumer durables and FMCG, banking and finance, travel and hospitality, insurance, healthcare, and government. Founded in 2006 and headquartered at C-42, TTC Industrial Area, MIDC, Village Pawane, Navi Mumbai, Maharashtra, the company targets B2B, B2C, new-age digital businesses, and marketplaces with a workforce exceeding 5,500 IT and process experts. Recent developments include the 2024 acquisition of a majority stake in ITCube Solutions Pvt Ltd for Rs 84 crore, enhancing IT, BPM, and KPO capabilities with added presence in the US and healthcare; a non-binding term sheet in 2025 to acquire Business Process Consulting and Management (BPCM) at Rs 261 crore enterprise value, strengthening healthcare and financial services; a binding term sheet for a $45 million acquisition of a US-based healthcare revenue cycle management firm; signing of term sheets for majority stakes in AI-powered autonomous software engineering platforms; major contract wins with a Swedish company, Akasa Air for omnichannel CCaaS, and a US telehealth firm in Atlanta; and appointment of Amol Kanskar as Vice President of Sales to lead public sector initiatives.