Sorted Group Holdings Plc operates as a provider of delivery experience and post-purchase technology solutions primarily targeting ecommerce retailers and enterprise customers. The company offers a software-as-a-service platform, including its flagship products Ship and Track. Ship is a carrier management system that integrates multiple carrier services through one platform to optimize parcel allocation and provide enhanced delivery options. Track is a post-purchase shipment tracking engine that consolidates all delivery and returns information, offering automated, branded customer communications and real-time updates. The platform supports retailers in improving customer experience, reducing "Where Is My Order" (WISMO) contacts, and enabling better delivery management and performance analysis.
Founded in 2007 and headquartered in Manchester, UK, Sorted Group Holdings serves global markets with a focus on retail and ecommerce sectors. The company's customer base includes major retailers such as Marks & Spencer, Boohoo, Asda, and ASOS. It operates through its subsidiaries to deliver comprehensive solutions for shipping, tracking, returns, and exchanges worldwide.
Recent major changes include the 2024 acquisition of Sorted Holdings Limited by Location Sciences Group PLC, after which the enlarged group rebranded as Sorted Group Holdings PLC and began trading on the AIM market under the ticker SORT. This acquisition brought significant capital investment of over £70 million to support business strategy execution and growth. Strategically, the company announced an extension of its contract with Marks & Spencer until 2028 and has secured investments and partnerships to enhance its technology offering and scalability. The group also undertook a share capital reorganization and board appointments to support its growth trajectory and operational efficiency.
Sorted Group Holdings has continuously evolved its delivery experience platform to address dynamic ecommerce logistics challenges, emphasizing end-to-end delivery visibility, branded customer engagements, and multi-carrier integrations to bolster last-mile delivery efficiency and customer retention.
This description reflects the company's core business operations, product offerings, key recent corporate activities, and strategic positioning within the ecommerce delivery technology sector as of late 2025.