- Business
- Route Mobile Limited is a leading global Cloud Communications Platform as a Service (CPaaS) provider founded in 2004 and headquartered in Mumbai, India. The company offers a comprehensive suite of communication solutions including business messaging (Application-to-Person A2P messaging, Rich Communication Services RCS, omni-channel communications), voice services (outbound dialer, interactive voice response IVR, call patching, call center solutions, SMS to call, click to call, missed call services), email routing and delivery (Route Mailer), SMS filtering, analytics, and monetization services. It also provides operator services such as Platform as a Service (PaaS) for mobile network operators, Route Shield for communication route protection, instant virtual numbers, SMS hub management, and identity solutions including mobile identity as a service, verified SMS, brand protection, and bespoke tailored communication solutions. The company serves enterprises, over-the-top (OTT) players, and mobile network operators across various industries including social media, banking and financial services, e-commerce, travel, retail, healthcare, and telecom sectors, operating globally with offices and customers in Asia Pacific, the Middle East, Africa, Europe, and the Americas.
Most recently, Route Mobile has undergone significant strategic changes including its acquisition by Proximus Group in May 2024, which raised Proximus' shareholding to 82.7%, integrating Route Mobile into one of the world’s largest CPaaS groups by messaging volume. This acquisition supports Route Mobile’s global expansion ambitions, particularly into mature markets such as the USA and Europe, while enhancing its product portfolio and unlocking synergies with Proximus subsidiaries like Telesign. Additionally, in 2025, the company restructured its leadership team to bolster global expansion and innovation, appointing new key executives to drive strategic initiatives and operational excellence. Route Mobile continues to innovate and extend its communication offerings with advancements in digital identity and omnichannel communication platforms, aiming to become a $1 billion revenue company. It maintains a strong global presence with over 900 network operators connected and processes over 8.9 billion transactions monthly as of fiscal year 2023.