- Business
- Serco Group plc provides public services to governments worldwide in sectors including defence, justice, immigration, transport, health, space and customer services; core offerings encompass service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, asset and facilities management. The company, founded in 1929 as RCA Services Limited and renamed Serco in 1987 following a management buyout, maintains headquarters in Hook, Hampshire, England, and operates across the UK & Europe, North America, Asia Pacific including Australia and Hong Kong, the Middle East and continental Europe. It serves public sector customers such as national governments, devolved authorities, federal and civilian agencies, and municipal bodies through segments focused on citizen services, defence, health, justice, immigration and transport.
Serco delivers specialised defence services including maintenance of radar systems like RAF Fylingdales, fleet support at UK naval bases, air traffic control, military training and satellite ground network software; in justice and immigration, it manages prisons, detention centres, electronic tagging and refugee accommodations; transport operations cover rail franchises, ferry services, cycle hire schemes, bus maintenance and tunnel management; health services include facilities management at hospitals and community healthcare; additional capabilities span IT infrastructure, waste collection and science support such as CERN operations.
Recent developments feature the US$327m acquisition of Northrop Grumman's MT&S mission training and satellite ground network business, completed in May 2025 to bolster North American defence scale and elevate the sector to about 40% of group revenue; earlier 2024 purchases include European Homecare for €40m to expand immigration services in Germany and Climatize for AED9m; the company reported strong 2024 full-year results with revenue guidance upheld into 2025 amid efficiency drives offsetting headwinds in UK and Australian immigration contracts.