MobiFone Service JSC
UUPCOM:MFS27,800.00
VND
+100.00
(+0.36%)
MobiFone Service JSC
UPCOM:MFS
(Unlisted Public Company Market)
Recent
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27,800.00
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div
yld
- -
ROIC.AI
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in mil. unless spec.- Similar Companies
- Business
- MobiFone Service Joint Stock Company is a Vietnam-based telecommunications service and business process outsourcing provider primarily engaged in delivering customer care solutions, telecommunications infrastructure technical services, digital content, and enterprise information technology solutions. Founded in 2008 and headquartered in Hanoi, Vietnam, the company operates as an affiliate of MobiFone Telecommunications Corporation, serving enterprise clients, financial institutions, and telecommunication subscribers across Vietnam. The company organizes its core business activities into five primary segments: Customer Care and Contact Center Services, Technical Network Operations and Infrastructure Maintenance, Value-Added Services and Digital Content, Enterprise Information Technology Solutions, and Telecommunications Distribution. Under its Customer Care and Contact Center Services segment, the company provides omnichannel contact center outsourcing; inbound customer service and technical support; outbound telemarketing, telesales, and debt collection services; customer relationship management support; and SMS Brandname and interactive voice response solutions. Through its Technical Network Operations and Infrastructure Maintenance segment, it provides installation, routine maintenance, and emergency repair of base transceiver stations; optical fiber cable and transmission line management; antenna system optimization; and telecom equipment maintenance. The Value-Added Services and Digital Content segment delivers digital entertainment platforms; SMS gateway services; multimedia content distribution; and interactive mobile services. In the Enterprise Information Technology Solutions segment, the company develops and integrates cloud-based contact center platforms; customer relationship management software; custom business process outsourcing applications; and digital enterprise communications tools. Its Telecommunications Distribution segment encompasses the distribution of telecommunication SIM cards, scratch cards, mobile network packages, and mobile terminal equipment. In recent developments, MobiFone Service JSC has accelerated its digital transformation initiatives by integrating artificial intelligence, natural language processing, and automated voicebot and chatbot technologies into its contact center operations to enhance operational efficiency. The company has also broadened its business process outsourcing portfolio to serve non-telecom sectors, securing service contracts across the banking, financial services, insurance, and e-commerce industries. Additionally, MobiFone Service JSC has upgraded its technical operational capabilities to support 5G network infrastructure deployment and maintenance, while expanding its offerings in cloud-hosted customer engagement and enterprise software platforms.