- Business
- Scicom (MSC) Berhad functions as an investment holding enterprise, primarily delivering extensive business process outsourcing and digital transformation solutions across Malaysia, the Philippines, Singapore, Hong Kong, Sri Lanka, Thailand, Germany, and other international markets. The company's operations are divided into its Outsourcing Services and Education divisions. Its core business process outsourcing capabilities encompass diverse multilingual and omnichannel customer management, technical assistance, consultative sales, and comprehensive back-office fulfillment functions. Additionally, Scicom offers advanced electronic solutions and applications, including digital platforms, online payment processing, border security services, and specialized software systems, heavily leveraging Robotic Process Automation and Artificial Intelligence to enhance service delivery. Through its Education segment, the firm provides vocational and industrial training focused on service industry customer care, alongside developing digital learning platforms and offering education-related services. Scicom's extensive portfolio also includes digital strategy, e-commerce platform development, data analytics, cybersecurity, application integration, and Gov-Tech solutions for governmental entities. The company serves a wide array of sectors such as financial services, airlines, consumer electronics, media, travel, e-commerce, healthcare, government, and telecommunications. Notably, Scicom was recognized by Forbes in its Asia's 200 Best Under A Billion list in 2023 and recently forged a strategic partnership with Telekom Malaysia Berhad to advance AI-powered customer experiences. Established in 1997, Scicom (MSC) Berhad maintains its headquarters in Kuala Lumpur, Malaysia.