- CEO
- Dimitrius Rogerio de Oliveira
- Full Time Employees
- 127,000
- Sector
- Industrials
- Industry
- Specialty Business Services
- Address
- 1, rue Hildegard Von Bingen Luxembourg Luxembourg
- IPO Date
- Oct 2, 2014
- Business
- Atento S.A. (ATTOF) is a global provider of customer relationship management (CRM), business process outsourcing (BPO), and business transformation outsourcing (BTO) services; it offers front-end and back-end solutions including sales and applications processing, customer care, collections and credit management, technical support, back-office operations, CX consulting, AI-driven optimization tools such as Atento Conversations and Knowledge Assistant, advanced analytics, robotic process automation (RPA), and predictive insights delivered through voice, digital channels (SMS, email, chats, social media, apps), and omnichannel platforms. The company serves multinational clients across telecommunications, financial services, consumer goods, retail, healthcare, public administration, travel, transportation, logistics, technology, and media sectors; it operates 93 contact centers in 13 countries across Latin America (Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Panama, Peru, Puerto Rico, Uruguay), the United States, Spain, and Morocco through three segments: EMEA, Americas, and Brazil. Founded in 1999 and headquartered at 1, rue Hildegard Von Bingen in Luxembourg, Atento employs approximately 127,000 people and maintains long-term relationships with over 400 clients, leveraging more than 25 years of expertise in AI-augmented customer experience transformation. Recent developments include the completion of a comprehensive restructuring in November 2023 that deleveraged its balance sheet and established a new shareholder base and governance structure; delisting from the NYSE as part of that plan; a strategic transaction in 2025 to divest its Spanish operations to ABAI, redirecting focus to Latin America and the U.S. with emphasis on AI, RPA, and analytics; and in October 2025, securing over $30 million in additional liquidity via a new Brazilian securitization fund (FIDC Flagship BTO Receivables, rated AA-.br by Moody's) backed by receivables from long-term clients, alongside bond refinancing extending maturities to 2028-2029 with shareholder support to bolster technology investments and financial stability.