- Sector
- Commercial services
- Industry
- Miscellaneous commercial services
- Address
- Manama Bahrain
- IPO Date
- Feb 10, 2026
- Business
- Silah Gulf B.S.C.(c) is a Bahrain-based provider of customer experience (CX) technology solutions and business process outsourcing (BPO) services. Founded in 2009 and headquartered in Manama, Bahrain, the company operates across the Gulf Cooperation Council (GCC) region, maintaining active operations and service delivery centers in Bahrain, Saudi Arabia, and Kuwait. Silah Gulf operates as a portfolio company of Bahrain Mumtalakat Holding Company, catering to government entities, semi-governmental organizations, and commercial enterprises across diverse industries, including banking and financial services, telecommunications, aviation and travel, healthcare, retail, and utilities.
The company delivers an integrated suite of customer relationship management and operational support services, comprising: omnichannel contact center management and customer care operations, including the management of national citizen service centers; business process outsourcing (BPO), encompassing back-office processing, customer onboarding, debt collection, and complaint resolution; customer experience consultancy, journey optimization, and quality assurance auditing; CX digital technology implementation, featuring artificial intelligence (AI)-powered chatbots, conversational voicebots, interactive voice response (IVR) systems, robotic process automation (RPA), and workforce management software; IT infrastructure and cloud-hosted contact center solutions; and professional corporate training and talent development through the Silah Training Academy.
In recent developments, Silah Gulf transitioned into a publicly listed entity by completing an initial public offering (IPO) on the Bahrain Bourse under the ticker symbol SILAH. To accelerate regional consolidation and scale its financial sector BPO operations, the company executed a share purchase agreement to acquire Invita Company W.L.L., the business process outsourcing subsidiary of the Bank of Bahrain and Kuwait (BBK). Additionally, Silah Gulf established a strategic partnership with Kalaam Telecom Group to deploy unified communications, cloud telephony, and digital transformation platforms across GCC enterprise accounts, and broadened its technology alliance with Cisco to integrate AI-driven omnichannel routing and analytics into its contact center architecture.