- Business
- Customers Bancorp, Inc. is a publicly traded bank holding company and the parent company of Customers Bank, headquartered in West Reading, Pennsylvania. Founded in 1997, it operates primarily in the banking industry, serving small and middle-market businesses, entrepreneurs, privately held companies, not-for-profits, and consumers. The company provides a comprehensive range of financial products and services including commercial and consumer deposit accounts such as checking, savings, and money market deposit accounts; commercial and consumer lending products which include business loans, commercial real estate loans, consumer installment loans, and private banking; as well as retirement planning and other financial services. Customers Bancorp operates across multiple states including Pennsylvania, New Jersey, New York, Massachusetts, Illinois, and Washington, D.C., and has recently expanded into West Coast markets with new offices in Irvine, Sherman Oaks, Sacramento, Reno, and Las Vegas.
In the last two years, the company has seen significant strategic growth and operational changes. Noteworthy developments include a major expansion of its physical presence on the West Coast to better serve entrepreneurs, commercial real estate developers, investors, and privately held businesses with local decision-making supported by a national banking platform. In November 2025, the company announced the launch of a $150 million underwritten public offering of common stock to support organic growth. Leadership transitioned as founder Jay Sidhu announced his step down as CEO to become executive chairman effective January 1, 2026, with Sam Sidhu, currently president and CEO of Customers Bank, succeeding him as CEO. The bank has maintained strong financial performance with increased net interest margins, robust capital ratios including a CET1 ratio of 12.0%, low non-performing asset levels, and sustained loan and deposit growth. As part of ongoing enhancements, Customers Bancorp has also expanded its commercial deposit accounts significantly, added granular customer relationships, and improved deposit cost structures.
Customers Bancorp serves various segments including commercial lending, consumer lending, deposit products, and private banking, with the majority of its revenue derived from commercial lending. The company targets small and middle-market enterprises along with community businesses in its geographic footprint. It emphasizes exceptional customer service and relationship-driven banking tailored to entrepreneurs and business owners. The company’s product suite is designed to cater comprehensively to the financial needs of its clients, leveraging a blend of traditional banking with innovative service delivery including blockchain-enabled payments and digital banking services through its subsidiary BankMobile Technologies.
Overall, Customers Bancorp combines regional banking strength with extensive product offerings and recent strategic expansions, positioning itself as a top 100 U.S. bank with over $20 billion in assets and a nationwide network geared towards entrepreneurial banking solutions. The company's steady growth, diversification of services, and leadership evolution mark its latest major changes and ongoing commitment to serve a broad customer base effectively.