- Business
- NFON AG is a leading European provider of integrated cloud-based business communication solutions. Founded in 2007 and headquartered in Munich, Germany, the company offers a comprehensive portfolio including its core product Cloudya, a cloud PBX platform delivering telephony, video conferencing, screen sharing, voicemail, call queues, and CRM integrations; SIP Trunking; AI-powered contact center solutions such as Ncontactcenter; intelligent assistants like Nia and botario for voice processing, natural language processing, live chat, speech-to-text, and automation; Neorecording; Operator Connect for Microsoft Teams; and over 300 integrations with CRM, ERP, and collaboration tools. NFON operates in 18 European countries through eight branches and over 3,000 partners, serving more than 55,000 customers across sectors including retail, finance, insurance, healthcare, public sector, and customer support, with services hosted in GDPR-compliant, geo-redundant data centers in Germany powered by 100% renewable energy. Recent developments include the August 2024 acquisition of AI specialist botario GmbH to bolster voice automation capabilities; the July 2024 completion of its merger with Deutsche Telefon Standard GmbH; the September 2024 appointment of Jana Richter as Vice President Artificial Intelligence; a management reorganization in September 2025 with Andreas Wesselmann as CEO and Alexander Beck as CFO; and sustained revenue growth with recurring revenue reaching 94.3% of total in the first nine months of 2024 alongside improved profitability.