Operator
Good afternoon, ladies and gentlemen, and welcome to the AMN Healthcare Second Quarter 2026 Earnings Conference Call. At this time, all lines are in listen-only mode.
Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star zero for the operator.
This call is being recorded on Thursday, August 6, 2026, and I would now like to turn the conference over to Randle Reece President of Investor Relations. Thank you.
Please go ahead.
Randle Reece
Good afternoon, everyone. Welcome to AMN Healthcare's second quarter 2026 earnings call.
A replay of this webcast will be available at ir.amnhealthcare.com at the conclusion of this call. Remarks we make during this call about future expectations, projections, trends, plans, events, or circumstances constitute forward-looking statements.
These statements reflect the company's current beliefs based upon information currently available to it. Our actual results may differ materially from those indicated by these forward-looking statements because of various factors and cautionary statements, including those identified in our most recently filed Forms 10-K and 10-Q, our earnings release, and subsequent filings with the SEC.
The company does not intend to update guidance or any forward-looking statements provided today prior to its next earnings release. This call contains certain non-GAAP financial information.
Information regarding and reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included in our earnings release and on our financial reports page at ir.amnhealthcare.com. On the call with me today are Cary Grace, President and Chief Executive Officer, and Brian Scott, Chief Financial and Operating Officer.
I will now turn the call over to Cary.
Cary Grace
Thank you, Randle, and good afternoon, everyone. We appreciate you joining us today.
I am pleased to report that our second quarter results came in better than we forecasted, with five of our solutions growing revenue year over year. Second quarter consolidated revenue was $673 million, 6% above the high end of our guidance range and 2% higher year over year.
Adjusted EBITDA was $73 million, or 10.9% of revenue, up 26% year over year. Adjusted EPS came in at 77 cents, compared with 30 cents in the year-ago quarter.
We ended the quarter with $362 million in cash on our balance sheet, providing us with the ability to invest in our long-term strategy, including acquisition opportunities. We used our strong financial position to make two small yet strategic acquisitions that extend and advance our capabilities.
Our performance year-to-date demonstrated our effectiveness in balancing day-to-day execution while simultaneously handling large labor disruption events. While there were some unique items in our results, I am very encouraged to report that our core earnings exceeded guidance with building momentum that lifts our third quarter outlook.
With contingent labor rates at a historically low premium to permanent staff, more clients are using flexible labor to meet their increasing patient demand. There is also continued interest in broader workforce optimization and tech-enabled talent solutions to build sustainable workforces.
As the leader and innovator in total talent solutions, AMN is well-positioned to support these market and client needs. Our second quarter performance was highlighted by revenue strength in our travel nurse, international nurse, allied, schools, and search businesses.
Our Nurse and Allied Solutions segment drove the favorable surprise in the second quarter in several ways. Segment revenue of $422 million grew 11% year over year and was 12% ahead of the consensus estimate.
Nurse and allied revenue benefited from higher volume on increased demand as well as higher-than-expected labor disruption revenue. Segment gross margin was 28.4%, with underlying margins in line with our expectations, along with several beneficial factors specific to the quarter.
Travel nurse volume showed 6% year-over-year growth and allied volume grew 7%, both the highest growth rates these businesses have achieved in four years. Improving demand and strong fulfillment drove our performance.
Year over year, travel nurse orders turned positive in May and accelerated in June. As of early August, the improvement continued, with orders up about 40% year over year and 20% higher than August 2024.
As expected, international nurse had 23% year-over-year revenue growth in the second quarter. While we continue to benefit from the forward movement in visa application cutoff dates, embassy appointments for visa applicants have not kept pace.
Relief from the embassy backlog will influence how much this business grows in 2027. Allied orders showed modest year-over-year growth in the first quarter and accelerated through the second quarter, with mid-teens growth rates in June and July.
Allied demand strength is broad-based in terms of settings and specialties. Notably, our schools business is on track for another year of double-digit revenue growth for the upcoming school year.
Our team is executing very well against this higher demand with high fill rates, which fueled the second quarter outperformance and continued volume momentum. Third quarter guidance includes better than 10% year-over-year volume growth for both travel nurse and allied.
As demand increases, we are benefiting from our multi-year focus on process automation, 24/7 business operations, and AI enablement of recruiting, resulting in higher fill rates across our MSP, VMS, and third-party platforms. For the third quarter, we expect Nurse and Allied segment revenue to grow 9% to 11% year over year.
Physician and Leadership Solutions segment revenue in the second quarter was $165 million, lower by 6% year over year and in line with guidance. Segment gross margin was 26.5%, down year over year, though modestly up from the first quarter.
We saw a positive inflection in the second quarter from our search business, which produced 27% year-over-year revenue growth. New demand showed strong growth across physician and executive search.
While the higher demand is being driven by executive turnover and facility expansion, growth is coming also from stronger positioning of AMN solutions in the market, with particular strength in academic medical centers. We are leveraging our market leadership in healthcare search to broaden our capabilities into adjacent services.
In June, we acquired the essential leadership assessment solution to support clients in leadership selection, evaluation, and coaching, as well as succession planning. Locum tenens revenue in the second quarter was $131 million, lower by 8% year over year and in line with guidance.
We continue to see more locums demand growth in vendor-neutral third-party channels, which are the most competitive to fill. Our locums business is going through the same process and technology transformation that enabled our nurse and allied business segment to compete successfully across all demand channels.
Interim leadership revenue was $22 million, down 3% from prior year. New searches have been building over the past quarter, which is a reflection of our leading market position, increased investments in our sales team, and a growing wave of turnover and project-based needs in healthcare leadership positions.
We are optimistic about the direction of demand and our ability to pursue year-over-year growth in 2027. For the third quarter, we project Physician and Leadership Solutions revenue to be down 5% to 7% year over year.
Technology and Workforce Solutions segment revenue was $87 million in the second quarter, down 15% year over year and in line with guidance. Segment gross margin was 48.6%, lower sequentially and year over year.
Language services revenue of $70 million was down 8%, with VMS revenue of $15 million down 20% from a year ago. Language services volume was flat year over year, while pricing was down 8%.
Pricing will remain a headwind as we work through new client wins and renewals. The rollout of our lower-cost core service tier continues to be well received, helping us compete more broadly in the market and win new clients.
We are expanding our workforce globalization for service delivery over the next several quarters to stabilize and improve gross margin. In June, we acquired Jade Health to extend our medically qualified language interpretation services with AI-enabled support for the patient before and after the clinical interaction.
The Jade platform improves the ability of limited English proficiency patients to communicate through the intake and discharge processes, further strengthening our value proposition of enabling high-quality and cost-effective patient care. We also continue to strengthen our WorkWise labor workforce management optimization and engagement platform.
We are seeing increasing interest in data and analytics to help drive workforce optimization. Last quarter, we introduced enhancements to our dashboards, including supplier performance and insights with third-party bill and pay rate intelligence that can be segmented by skill set and geographic market.
We've built our strongest solution yet to empower data-driven workforce decision-making. We continue to enhance the features of our market-leading Passport app, including adding AI-enabled search for clinicians.
Passport adoption grew throughout the quarter and recently surpassed 400,000 users, up 33% year over year, providing AMN with one of the largest clinician networks in healthcare staffing. Importantly, monthly active users increased by more than 50% over the prior year.
For the third quarter, we estimate Technology and Workforce Solutions revenue to be down 11% to 13% year over year. This quarter's financial performance has continued to improve our balance sheet strength.
Our capital allocation approach remains focused on creating long-term shareholder value, reflected in this quarter with the two targeted acquisitions that enhance our solutions portfolio while also returning capital through modest share repurchases. As the healthcare workforce services market continues to normalize, we are seeing increasing indications of industry consolidation, and we believe our financial strength and market leadership position us well to be both an active participant and a beneficiary of these trends.
We also welcomed two important additions to our leadership team with the appointment of a new Chief People Officer and Chief Commercial Officer. These proven leaders will help strengthen our talent strategy, enhance our technology-enabled and people-centered solutions, and drive a more integrated go-to-market approach aligned with our long-term growth objectives.
Their appointments also underscore AMN Healthcare's position as a premier destination for top talent, reflecting the strength of our platform, culture, and growth opportunities as we continue to attract experienced leaders who can help advance our strategic priorities. Now I'll turn the call to Brian for a deeper look at our second quarter results and third quarter outlook.
Brian Scott
Thank you, Cary. I'd like to call out some details to expand on our second quarter financial results published this afternoon.
Consolidated second quarter revenue of $673 million grew 2% year over year and was 6% above the upper end of our guidance range. The revenue upside came from labor disruption and strong performance in travel nurse, allied, and search.
Our Q2 guidance had assumed $10 million in labor disruption revenue, while the actual reported revenue came in at $25 million. Reported gross margin was 30.6%, 210 basis points above the top end of guidance.
Second quarter net income was $21 million, compared with a net loss of $116 million in the prior-year period and net income of $62 million in the prior quarter. Adjusted EBITDA was $73 million, or 10.9% of revenue.
Adjusted EPS was 77 cents. Our consolidated results benefited from several items that are not expected to recur in the third quarter, including a true-up of billing accruals from the large Q1 labor disruption events, a reserve reversal from a prior-year event, and other favorable reserve adjustments.
These Q2 items added about $27 million to revenue, 290 basis points to our consolidated gross margin, and 370 basis points to our adjusted EBITDA margin. Excluding these items, our Q2 revenue would still be almost 2% above the high end of our guidance range, and our EBITDA margin would be at the top end of our 6.7% to 7.2% guidance.
Consolidated SG&A expenses in the quarter were $147 million. Adjusted SG&A, excluding certain items, was $135 million, down 4% compared to the prior year.
SG&A included a $5 million unfavorable professional liability actuarial adjustment, partly offset by a $3 million favorable adjustment to the allowance for credit losses. The Nurse and Allied segment reported revenue of $422 million, with a 28.4% gross margin and 13.8% segment operating margin.
The previously noted labor disruption billing and reserve adjustments contributed 490 basis points to the gross margin and 600 basis points to segment operating margin during the quarter. Turning to our traditional staffing operations, performance was led by our travel nurse and allied business lines.
Travel nurse volume grew 6% year over year and was 3% better than the high end of guidance. Allied volume was up 7% year over year and exceeded our guidance by 1%.
International nurse revenue also grew 23% year over year. Nurse and allied average bill rate was nearly flat year over year, a bit better than we had expected, and average hours worked were up 1% year over year.
Higher demand and strong capture of that demand drove revenue above expectations. Bookings momentum is a key driver of our third quarter revenue outlook, which calls for double-digit year-over-year growth at the midpoint for the Nurse and Allied segment.
The highlight of our Physician and Leadership Solutions segment this quarter was search. Physician search grew new searches by 37% sequentially and 40% year over year.
Executive search saw new searches increase 30% year over year, and leadership search volume rose by 60%. Our locum tenens revenue was flat sequentially, due in part to a negative sales adjustment that reduced revenue and gross profit by $2 million.
Volume increased by just under 1%, which is below our typical seasonal uplift, which we called out on last quarter's call. As Cary noted, we are actively engaged in several initiatives to get this business back to growth.
In our Technology and Workforce Solutions segment, while revenue was down 15% year over year, it was down 11% excluding the divestiture of Smart Square. Language services continues to navigate through the transition to our tiered service strategy, which is enabling us to retain more clients.
Minutes were up 3% sequentially and flat year over year despite the pressures on the limited English proficiency populations and nominal contribution from new clients. Price per minute was down 3% sequentially and 8% year over year.
Revenue in our VMS business was $15 million in the second quarter, and we expect this revenue to stabilize at this level over the second half of the year, with prospects for sequential growth in 2027. Days sales outstanding for the quarter was 52 days.
Excluding working capital effects from the large labor disruption events in the first quarter, DSO was 54 days, flat sequentially and two days lower year over year. While our earnings release provides additional balance sheet and cash flow details, I want to highlight that we ended the quarter with $362 million in cash and equivalents.
This was above our expectation of $175 million, primarily due to favorable working capital impacts, including a remaining outstanding balance of strike-related client deposits of $117 million at quarter end. Even with Q3 cash flow including a $20 million interest payment and higher cash tax payments, and assuming the remainder of the deposits are repaid this quarter, we would anticipate at least $225 million of cash at quarter end.
We ended the second quarter with total debt of $750 million, and our leverage ratio, as calculated per our credit agreement, was 1.5 times. During the second quarter, we repurchased 85,000 shares at an average price of $26.33.
Going forward, and assuming no other material capital allocation needs, we anticipate modest share repurchases primarily to offset dilution from equity awards. Moving to the third quarter outlook, we expect consolidated revenue in the range of $640 to $655 million.
Gross margin is expected to be 27% to 27.5%. Reported SG&A is projected to be 22% to 22.5% of revenue.
Operating margin is expected to be 0.2% to 0.8%, and adjusted EBITDA margin is expected to be 6.5% to 7%. Additional guidance details are provided in the earnings release.
Now operator, let's open up the call for questions.
Operator
Thank you. Ladies and gentlemen, we will now begin the question-and-answer session.
Should you have a question, please press star followed by the 1 on your telephone keypad. You will hear a prompt that your hand has been raised, and should you wish to cancel your request, please press star followed by the 2.
If you are using a speakerphone, please lift the handset before pressing any keys. One moment, please, for your first question.
Thank you, and your first question comes from the line of Jeff Silber from BMO Capital Markets. Please go ahead.
Jeff Silber
Thank you so much. Cary, in your prepared remarks, you mentioned how your clients are seeing a contingent percentage at historic lows.
Can you just quantify that roughly where it is now? I know there's no such thing as normal, but what should we expect that to normalize at over time?
Cary Grace
Thank you, Jeff. If you look at, and I'll go through kind of the cadence of what that looked like over the past cycle, pre-COVID, you would have seen that premium of contingent to permanent labor be in the mid to high teens.
During COVID, you got up to 100% premium just because of the significant spike in demand. We're now back down into the mid to high single digits.
Some would put that in some markets at actually even lower than that. The effect of all that is coming out of COVID, getting back to permanent and reducing contingent spend was part of the workforce cost containment strategy.
If you look at where we are today, particularly with both the relatively limited premium and the flexibility it provides, it's actually an important part of how you solve for your workforce strategy.
Jeff Silber
Alright. That's helpful.
I guess I was thinking about the penetration rate, to speak, percentage of contract labor. Any comments on that, how that's tracking in your clients versus what was maybe pre-COVID?
Cary Grace
Yeah. We have clients that are at different places, and even within clients, you can have, especially their urban locations at much higher levels of utilization.
I would say as a general comment, we have seen overall utilization with clients that is at or slightly below where they were pre-COVID.
Jeff Silber
Okay. That's really helpful.
I'll jump back in the queue. Thanks.
Brian Scott
Thanks, Jeff.
Operator
Thank you, and your next question comes from the line of A.J. Rice from UBS.
Please go ahead.
A.J. Rice
Hi, everybody. First, just to ask about your margin assumption.
Obviously, this quarter there's a lot of puts and takes, but it sounds like you're 10.9% in aggregate. You're going for a 6.5% to 7% EBITDA margin in the third quarter.
It doesn't sound like you're assuming the margin for the core business was about the same in the third quarter that you saw in the second, or is there any place where you're assuming much of a change sequentially quarter to quarter?
Brian Scott
Thanks, A.J. This is Brian.
I would say there's not any significant changes when you work through some of the items that we called out that impacted the higher margin in the second quarter. When you look at the kind of underpinnings of that and look from Q2 to Q3, there aren't any significant changes in the gross margins across the three different segments, and our SG&A is running pretty consistently as well.
When you take that and bring it over, that's where you end up in the range for both the gross margin guidance as well as the adjusted EBITDA. The Technology and Workforce Solutions segment,
A.J. Rice
it's
Brian Scott
more mixed with that business down a bit, and that has a higher margin profile. That's why the guide on the gross margin at the midpoint would be a bit below where our second quarter was, again, on a normalized basis.
That's probably the one thing I would call out. It's more mixed between the segments than it is any material changes within the segments.
A.J. Rice
It may be in there somewhere, and I missed it, but is the guidance on the strike revenue to go back to about $10 million for the third quarter?
Brian Scott
We've embedded in there around $7 or $8 million of strike-related revenue in the third quarter.
A.J. Rice
Okay. Then maybe a bigger picture question on the sort of step up in demand that you're seeing in nurse and allied.
Is that focused in any particular area, large systems, academic medical centers, community hospitals, MSP, non-MSP? Is there any way you can Is it across the board, or is there any way to characterize where you're seeing a pick up in strength?
Cary Grace
Yeah. We're seeing it broad-based, and so both in terms of regions, size of healthcare providers, and we're also seeing it across service models.
We saw increases in our MSP book, we're seeing increase in vendor-neutral and third-party programs. The demand acceleration that we're seeing, we've really been in a kind of year-over-year demand increase posture for allied for most of 2025 and '26, but what we saw in nurse that accelerated in May was broad-based.
You referenced
A.J. Rice
just as a final point on that, you referenced in your comments some market disruption. Do you think what you're seeing is mostly just underlying strength of market, or are you picking up share given some of the disruption that's happening at some of your major competitors?
Cary Grace
I think that we are benefiting from two things in our business. One is some of the underlying demand acceleration that we believe is happening across the market.
The second part is we are executing very well against that demand. We have been talking about this for a couple of years about how we're building a more automated, tech-enabled, scaled chassis.
We're faster. It's not just the demand, and we're now playing across the entirety of the market, but we are executing very well on filling that demand.
Brian Scott
It's I feel like we did outgrow the market overall in the second quarter, which I think it's indicative of the with our fill rates increasing on vendor-neutral. That typically would imply that we're taking some share and the team's done a great job of delivering high fill rates on our direct and MSPs.
Just in terms of overall demand as well, you've this is something we've talked about I think in prior calls with patient utilization still increasing at hospitals. The rate of growth this year has slowed down, but you've still seen several years of increasing patient volumes.
Then over the last several quarters, you've seen a slow down in the permanent hiring. I think if you've looked at the total cost for permanent labor has increased significantly the last three or four years.
As hiring has slowed down and you have the attrition occurring, it's not unsurprising that you start to see demand pick up as well.
A.J. Rice
Okay. Interesting.
Thanks a lot.
Operator
Thank you, and your next question comes from the line of Toby Sommer from Truist Securities. Please go ahead.
Toby Sommer
Thank you. I'd love to get your perspective both historically and prospectively.
When demand increases or orders increase to this degree, my sense is that historically rates follow if the demand increase persists for long enough, about a month or two, but call it six months. Are you seeing any difference in bill rates in your order book versus your TOA, and do you expect to?
Cary Grace
Yeah. Let me give you a little bit of perspective of what we see today, and I'll have Brian layer in what we've seen historically through some of these cycles.
We have seen the broad-based demand that we've been talking about. We haven't yet seen bill rate increases from that, and so bill rates have been stable.
We are seeing some places where bill rates are increasing with clients who just need to get them filled, but it's not more sustained. We would expect that when you start seeing higher periods of demand, particularly if winter orders start coming in and you start seeing that more sustained demand, there is a lag effect, but that you would start to see bill rates improve.
Brian, what would you
Brian Scott
Toby, we've been through enough cycles together on this that I think you're spot on. That's what we've seen historically.
There is a lag. The exact timing I think is hard to predict, but if you do have sustained higher demand, it's still a very competitive environment.
That's the one thing that's a little bit different. You have more suppliers in the industry than you've had historically.
That I think is also creating more competition to fill orders where maybe you haven't seen the rates pick up as much yet, but if it sustains for a longer period and grows more, then at some point that competition from clients would typically drive rate increases. We'd welcome that because that will also create the opportunity for us to bring more supply into the industry, because obviously our number one priority is filling positions for our clients.
Toby Sommer
Could you speaking of supply, could you sustain a decent level of growth just based on increasing TOA at these bill rates, or do you need higher bill rates to generate the supply to sustain meaningful volume growth?
Cary Grace
I think it depends on where the demand is coming from. We have very large pockets of clients, I'd say particularly in locations and that are very attractive that we could continue to supply at these bill rates.
I think as you leave this year and get into next year, you would want to start seeing some bill rate increases just because there's going to be a natural labor market increase expectation that is the foundation of any of these rates.
Toby Sommer
Thank you. Then one last question for me, if I could.
Could you give us an update on the status of the Kaiser renewal, the RFP out in the market, and I'm sure you probably can't tell us who's going to win, you're going to retain it, etc., but maybe give us your view on the prospects, the format of the proposal, if it's still a unified single vendor?
Cary Grace
Yeah. Our Kaiser contract goes through the end of 2026, and the client is now in the long-expected RFP process.
All of this RFP process is part of their normal governance cadence. We expect this RFP process to be competitive.
We also have a very strong, longstanding relationship with Kaiser and very strong program performance. We feel well-positioned.
Toby Sommer
Thanks, Cary.
Operator
Thank you, and your next question comes from the line of Kevin Fischbeck from Bank of America. Please go ahead.
Kevin Fischbeck
Great, thanks. I guess maybe just to follow up on that one, what historically has happened after the RFP re-procurement?
Do they normally seek better terms, or is it basically just similar terms as you would expect on a new contract?
Cary Grace
I would say generally speaking, procurement will strive for better terms as just a theme that we see across the board. I think we talked about this a little bit last quarter, but given the breadth and depth of the Kaiser relationship, we have evolved how we support and service them even during the course of this contract.
We are more market-like than you would have been four years ago or five years ago, and I give a lot of credit to both parties for that. I would say from what we see overall in RFP processes, we're not seeing anything different about how you continue to try to negotiate terms or what people are looking for.
Kevin Fischbeck
Okay. Then is there a way to size the two deals that you did in Technology & Workforce revenue, EBITDA contribution annually?
Cary Grace
The two acquisitions?
Kevin Fischbeck
Yeah.
Cary Grace
The acquisitions that we did, one is in TWS in the language services solutions segment, that's Jade. The other one, the essential leadership, is supportive of our search and advisory capabilities.
Between the two acquisitions, it was that we spent $3 million on those two deals. Think of them as extending our capabilities.
We're already seeing strong support for those capabilities. We have three verbals with Jade, and essential leadership assessments is a solution we used in the past that we now own, and we're seeing interest in that as well.
Kevin Fischbeck
Okay. Then it wasn't clear to me if this was a change in the wording, but it sounded to me like a change in the wording.
You've been talking about consolidation in the space for a while, and this time you added not only that you were going to be a beneficiary of these trends, but maybe that you were also going to be an active participant. Is that a change?
Are you now looking at deals more aggressively, or is that kind of always the way you've thought about it?
Brian Scott
I think there's a major change in the way we've thought about it. I think where what's changed in the last year is that as we've continued to strengthen our balance sheet and reduce our leverage, it's created more opportunity for us to widen our capital allocation aperture.
We were heads down really focused over the last couple of years on delevering our balance sheet. Now we, as we've got our leverage level down, at 1.5 times at the end of the quarter, and have got some cash on the balance sheet, and I think with more stability that we've seen in the market, it puts us in a position that to be more active in looking at opportunities.
We're always keeping an eye on things coming to market, but we're also better positioned now if we want to be, you can imagine we've got, a strong filter of anything that we would want to consider bringing in. We're very fortunate that we've got this, the broadest set of solutions in the market today, but we're in a position now that if the right opportunity comes along and we think it'd be accretive, then we're we can participate more actively than we might have been able to, 12 or 24 months ago.
Then I think the market as we've talked about over the last year, there's been an expectation there'd be more consolidation that would occur. Quite honestly, most of last year, it was relatively quiet.
There were a few transactions in certain categories, but not as many as we expected. That's changed over the last couple of quarters now.
We're starting to see more assets come to market, and so that's partly why we've said it. It's a combination of more opportunities, but also our us being in a position now to be more of an active participant.
Cary Grace
Kevin, the other piece I'd add to Brian's comments is when we see competitors who are going through some evolutions or changes, it's also an opportunity for us, and we are really much more proactive around going after market opportunities when those present themselves to gain share.
Kevin Fischbeck
Great. Thanks.
Operator
Thank you, and your next question comes from the line of Mark Marcon from Baird. Please go ahead.
Mark Marcon
Good afternoon, and thanks for taking my questions. Wondering about the overall environment just as it relates to travel nursing, and you mentioned that demand has picked up, Cary.
Is there a way of quantifying it just in terms of number of hospitals served or systems served? Are you expanding the overall aperture of the number of hospitals that or are you just getting deeper in the ones that you've been serving for a while, but just seeing a pickup in demand there?
Yeah.
Cary Grace
It's a little bit of both, Mark. From a current client standpoint, we are seeing some utilization increased with them.
Some of it is just for same what I'll call kind of same hospital needs, but we're also seeing some of our clients expand. We're getting the beneficiary of some of that expansion.
Then I'd say the second part of what we've seen from demand growth is we are much more competitive in filling in third-party channels. It's all the speed things that we've been talking about for some period of time.
That becomes a bit of a flywheel that when you start filling more, they come to you. We are serving more healthcare systems through those channels.
We are serving more, and it really is just a function of the fact that we have a much broader aperture of channels and programs that we're supporting, whether directly or through third parties.
Mark Marcon
You mentioned earlier that perm hiring at the hospitals has slowed down. There's lots of potential reasons for that, but what do you think the top three reasons for that is?
Cary Grace
I'd say the top three reasons are that they got back to a very good base of permanent hires, and that was a function of two things. One is the actual hiring itself, which we know was very high by historical standards coming out of COVID.
The second part is you saw retention rates normalize post-COVID as well. It's not just that you're hiring more, but you're not losing as many clinicians in the back door.
Then the other piece that we are seeing is the cost normalization, frankly, even historical attractiveness of using contingent as a completion strategy and giving you more flexibility. A lot of I've been with a number of clients over the past three weeks, and one of the things that they continue to look for is not just a cost-effective strategy, but increasing flexibility about how they achieve that.
Mark Marcon
Great. Then, Cary, are you noticing or are the folks in the field noticing any difference with regards to any sort of demographic profiles with regards to the types of people that you're actually placing?
I'm talking about clinicians in nurse travel roles.
Cary Grace
I don't know that we've seen any demographic change in the nurses that we're placing. I'll give you one stat and one kind of commentary on what we're seeing in terms of the broader nurse population.
The one stat is you saw in some of the latest labor reports that retirements ticked back up again. We kind of started out the year at maybe 1.5%.
You're up to a little bit over 2%. We were expecting that, I would expect that trend to continue as part of the kind of aging demographic.
Related to that, one of the things that I hear from a number of our clients is really how do I significantly scale up the aperture of clinical experience for some of my younger staff? That is something that is very interesting to them, because it's not just that you're losing a one-for-one in a retirement, but you're losing the experience that goes with it.
Mark Marcon
Yeah. Hearing the some of the same things.
Then with regards to, PLD, when you think about that, how what do you think it would take for some of the trends to turn around and to become a little bit more positive there?
Cary Grace
Let me kind of take it in two parts. Locums, very consistent themes to what we talked about last quarter.
We have seen year-over-year demand increase. Most of that came in the first half of this year.
We had some really nice client wins. We're seeing the demand that's there.
We are not as fast on filling, particularly when a very large part of that market and the demand increase is coming in the third-party channels. It's a similar experience that we had in nurse and allied, and so we're doing the same transformation that we did in nurse and allied very successfully in our locums business.
We would expect those efforts you would start seeing the full benefits of that as we get into 2027 and that we would return to year-over-year growth in 2027 in locums. If we look at the search and leadership businesses, we talked a bit already about the positive second quarter year-over-year performance in search.
We would expect for the remainder of this year and into 2027 for that to have year-over-year double-digit growth. There's going to be some seasonality in that.
The end of the year, you typically have a little bit of quarter-to-quarter kind of sequential softening, but we would expect from a year-over-year standpoint for that business to be in low double digits, and then for interim to get back to growth in 2027.
Mark Marcon
That's great. Thank you so much.
I'll jump back in the queue.
Operator
Thank you, and your next question comes from the line of Trevor Romeo from William Blair. Please go ahead.
Trevor Romeo
Hi. Thanks for taking the questions.
Just maybe a couple left for me at this point. One maybe on the international nursing business.
I think you talked about 23% growth in the quarter. You also mentioned the embassy appointments maybe not keeping pace with the visa dates.
Maybe you could talk through those dynamics a bit and are your expectations for growth kind of still the same? I think last quarter it was high teens for 2026 and maybe low double digits for 2027?
Brian Scott
Thanks, Trevor. The high teens for this year, yes, the a lot of the placements that are impacting '26 now had been made.
Really as we're looking to 2027, we've seen really good progress on the visa dates moving forward, actually more than we had anticipated. We've, between some of the travel bans that existed and more recently in the last few months, we've definitely seen a slow down, probably want to call it out on the visa interviews.
That is starting to impact some of the volume expectations for 2027. We at this point, we'd still expect to see growth in 2027 over '26, but that amount of growth is probably a bit lower than we would have expected.
There's ample demand and we have a very large supply of nurses that still want to come here. There are, there's discussion about improving the appointments, and that may open up a bit as the next fiscal year starts for the government.
We'll have more line of sight as we get into the next quarter call on what that looks like and how it would impact '27. Again, sitting here today, we'd expect growth, but it may be more in the single-digit range now from what we can see now.
There's still adequate time for that to improve if we start to see things open up a bit more as well.
Trevor Romeo
Brian. Thank you.
That's helpful. Then maybe just on the language services business.
If you could give a little bit more update on the competitive dynamics there, it sounds like you're kind of expecting lower pricing on renewals coming up. Maybe just, how many quarters are we from being fully normalized on that front, and what's your confidence that language services can be both a volume and a revenue growth market kind of beyond this normalization period?
Thanks.
Cary Grace
Yeah. What we're seeing competitively is very similar to what we've seen over the past couple quarters.
It is a very competitive environment, and that's just flat out competition, but also that competition going after more limited demand because of some of the immigration policies. What we have been seeing and especially this last quarter, we had flat minutes growth, and you saw about 8% pricing compression.
We would expect that trend to continue for the rest of this year. If we think about next year, we would expect the compression that we see in minutes pricing be more muted in '27.
We've worked through a number of our client renewals, new clients coming on, and so as we turn to 2027, we would expect with some new client wins with the rollout of our new tiered service strategy help offset some of that compression. Then the second part of it that we've talked about the past two quarters is as part of our new service tiered strategy, we have a more global workforce that we have been putting into place.
The first part of that was the end of last year into the first quarter. The second part will be the end of this year.
That will also be helpful from a gross margin standpoint for this business in '27.
Trevor Romeo
Okay. Thank you very much.
Operator
Thank you, and our next question comes from the line of Jack Slevin from Jefferies. Please go ahead.
Jack Slevin
Good afternoon, thanks for taking the questions. Maybe just to expand a little bit on that point on language, I guess all the numbers are very clear and appreciate all the color on that.
Maybe just taking a bit of a step back and looking at some of the competitive actions that have taken place in the market, do you feel like the shift you've made here and the addition of Jade sort of position you well moving forward for the next couple years to sort of push past some of these issues and get to a more stable point both from a revenue and margin perspective? I understand it's a pretty dynamic market, but I'd just be curious to hear about sort of what you're thinking from a from a product positioning standpoint.
Cary Grace
Yeah. I think there's two important things that we've done from a positioning standpoint.
The first is this tiered service model, and so what that really does is it enables us to be well-positioned across the entirety of the market. We now have a solution set for clients that are going to try to optimize just on the cost per minute, and we have a very well-proven solution set for clients who are going to optimize for total clinical cost delivery of the model.
We are good in both of those. That has been very important.
What Jade does for us is clients are increasingly interested in a more consistent patient experience from the moment they come in to the moment that they leave, and so we are a leader in the clinical interaction space. Jade now enables us to be a leader in before the clinical interaction and after the clinical interaction.
It's important both in terms of the patient experience that is important to clients, but it's also important because it helps them save money. There are some very strong results that they've seen early days taking discharge down from two hours to 15 minutes, that become part of an important cost-saving trajectory for clients as well.
Jack Slevin
Okay. Very, very helpful.
Then another one to double-click on a little bit. Appreciate some of the comments, and I think responding to Tobey's question, but I guess on the overall demand environment, I guess I just want maybe to frame it a little bit differently than have been asked previously.
In 2024, we saw pretty similar trend, fairly similar time frame where we saw a big spike in demand with sort of low rate on it. Can you maybe just double-click a little more on what you're seeing now that might give you confidence that this is less of an air pocket and more something that's going to sustainably drive, some amount of volume as we roll into the back half of this year?
Thanks.
Cary Grace
In terms of overall demand?
Jack Slevin
In terms of overall I'm thinking more nurse and allied, but yes, in overall demand.
Cary Grace
I think if you look at where we started to see the acceleration inflection, it was in May. We've seen that accelerate as we have gone through the second quarter and even, as we speak today.
We need to see a couple more quarters of this continued demand pattern, but you're also going into a period where you typically get winter orders. While we're just in the beginning stages of that, the indications our clients are giving us is that they'll look relatively similar to what we saw last year.
I think where we are from a timing standpoint in that cycle, that would be typically a positive tailwind to seeing demand increase throughout the next couple quarters. We want to see three, four-plus consecutive quarters of that.
Brian Scott
The other thing I think it's notable is that just the sheer number of orders isn't the only important factor. It's, the quality of those orders and what rates are at.
When we talk about our average rate, that's on the placements that we're making. If there's a high percentage of orders that are well below that, they just sit there and they typically go unfilled.
I think what we're seeing is as clients as they have a more urgent need, they're stepping up with rates. We have more orders with rates that are attractive enough for us to be able to place into, and that's why you're seeing our fill rates improve and the volume pick up as well.
I think that that's something that's different where, more clients were testing the market two years ago with really low rates and they just could not be filled. We have a higher percentage now that have, and even though the overall average rate has not really increased, the number of orders that we can fill at that rate has.
Jack Slevin
Got it. Really helpful.
Appreciate all the thoughts.
Operator
Thank you. That ends our question-and-answer session.
I will now hand the call back to Cary Grace for final comments.
Cary Grace
Thank you for your interest in AMN Healthcare, and a huge thank you to the AMN team members and clinicians who ensure strong, quality care every day in our healthcare system. We look forward to giving you updates next quarter.
Operator
This concludes today's call. Thank you for participating.
You may all disconnect.