Gjensidige Forsikring ASA

Gjensidige Forsikring ASA

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Q2 FY2026 · Earnings Call TranscriptJuly 13, 2026

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Mitra Negård Good morning, welcome to the second quarter presentation of Gjensidige. My name is Mitra Negård, and I'm Head of Investor Relations. We will start this session with our CEO, Geir Holmgren, who will give you highlights of the quarter, followed by our CFO, Jostein Amdal, who will run through the numbers in further detail. We have plenty of time for questions after that. Geir, please. Geir Holmgren Thank you, Mitra. Good morning, everyone. Turning to page two. We generated strong results this quarter. Before discussing them, I would like to highlight a few important developments during the quarter. First, Lisa Legallais, CEO of the pension business, has joined the group management team. This reflects the growing strategic importance of pension within Gjensidige and ensures that this business area is represented directly in key strategic discussions and decisions. At the same time, the product pricing and analysis division has been integrated into the private and commercial divisions. This brings key capabilities closer to customers and operations, enabling faster decisions, stronger business ownership, and better execution across the group. Second, an important highlight this quarter was the customer dividend payment from the Gjensidige Foundation. In May, NOK 3.1 billion was distributed to customers in Norway, corresponding to 11% of premiums paid last year. The customer dividend remains a unique feature in Norway and is highly valued by customers. It represents a tangible financial benefit, strengthens customer loyalty and retention, and reinforces Gjensidige's distinctive mutual heritage. Every year since our IPO in 2010, customers have received dividend payments, underscoring Gjensidige's long-standing commitment to sharing value creation with customers. Thirdly, our pension business achieved a shared top ranking in the 2026 Corporate Pension Barometer in Norway. This recognition reflects the strength of our customer offering and confirms the strong position we have established in a rapidly growing and highly competitive market. During the quarter, several new partnerships were established. Key agreements were renewed, broadening market access and reinforcing positions in attractive customer segments. Let us turn to page three for some comments on this. We have very recently entered into a partnership with Tesla, one of the most distinctive and innovative brands in the mobility market. Tesla has a strong position in Norway with around one in five new cars sold. As the market leader in Norwegian motor insurers, it is important for Gjensidige to be well-positioned with leading mobility players. The partnership provides us with a strong platform for developing relevant insurance solutions that can further strengthen the customer offering over time. We already have a strong position among Tesla owners. By partnering directly with Tesla, we can engage with customers earlier in the purchase process, increasing our opportunities both to attract and retain customers over time. A new agreement with Privatmegleren is an important addition to our partner portfolio. Together with our existing real estate partnerships, it means that we now have a market reach of approximately 45% of private real estate transactions in Norway. We have also entered into a new partnership with Huseierne, a nationwide homeowner association, representing around 300,000 members. In addition, we renewed our long-standing partnership with Tekna, representing more than 118,000 engineers and technology professionals in Norway. These partnerships strengthen our ability to reach attractive customer groups, create new business opportunities, and support profitable growth over time. Let's turn to page four. We generated a profit after tax of NOK 2.122 billion in the second quarter. This included the announced negative impact from the Danish Supreme Court ruling on workers' compensation, which amounted to NOK 419 million net of reserve releases. Adjusted for this, profit after tax was up year-over-year, driven by a strong insurance service result. Revenue growth continues to be strong at 9.3% in the quarter. We are well positioned for further growth, supported by the ongoing strengthening of the distribution capacity in Denmark, high market growth, and improved distribution in pension, and further opportunities from partner agreements and housing initiatives in Norway. In Commercial, we will pursue various pockets of profitable growth, and Sweden already has good volume growth. We saw significant improvement in profitability this quarter with the underlying frequency loss ratio down four percentage points. The cost ratio remained at a very competitive level of 11.7%, and profit from our pension business and the financial result for general insurance also contributed to a very strong return on equity of 33.3%. The solvency ratio was robust at 189%. Turning to page five for more details. Adjusted for the impact from the Danish court ruling, the insurance service result was NOK 2.794 billion, and the combined ratio was 75.2%. I'm very pleased with this very strong result, thanks to continued revenue growth, high operational efficiency, and cost discipline. In terms of the consequences of the Danish court ruling, while some uncertainty remains around how many claims may ultimately be reopened and how the ruling will be applied in practice, the estimate reflects our current best assessment. Danish workers' compensation remains an attractive line of business. At the same time, such developments will naturally be reflected in our pricing going forward. The principle is straightforward. Premiums must reflect the underlying risk, and we have both the tools and the discipline to ensure that they do. The financial result in the general insurance business was NOK 786 million this quarter, reflecting positive returns from fixed income instruments and equities. Our pension business delivered a pre-tax profit of NOK 245 million, adjusted for a change in CSM. This was supported by higher net income from finance and continued growth in the unit-linked business. The insurance service result adjusted for CSM was lower this quarter, mainly due to lower profitability for the child pension product. Over to page six. Insurance revenue increased by 9.3% this quarter, driven by effective price increases across all segments and helped by some volume growth. In Private, growth was driven by both Norway and Denmark, primarily through price increases, with additional contribution from higher volumes in Norway. In Commercial, revenues also increased across Norway and Denmark, reflecting price increases for all main products. Volume decreased mainly due to the consistent prioritization of profitability over growth, as well as the termination of agreements with the fire mutuals in Norway. Our focus remains on writing the right business at the right price. If that means accepting lower volumes in certain parts of the portfolio, that is a trade-off we are comfortable with, as profitability remains the priority. In Sweden, growth was supported by both price increases and higher volumes. The pricing measures we have already implemented have strengthened profitability and give us more flexibility in how we manage pricing going forward. Differentiated pricing will continue to be important as we work to further improve portfolio quality. Price increases will be broadly aligned with expected increases in claims costs, while selected products and customer segments will increase above this level. Moving to page seven, I will say a few words about how this strategic focus has contributed to building a healthier commercial portfolio. Over the past years, our commercial portfolio in Norway has delivered strong growth, supported by significant price increases and a clear focus on profitability. We have achieved this growth while maintaining strict underwriting discipline. As archival data shows, portfolio quality has improved, particularly among SME customers, but also for larger corporate customers. Our strong analytical capabilities, disciplined pricing, and targeted execution have enabled us to retain more profitable customers while reducing exposure to customers with weaker profitability. This demonstrates the value of the tools, data, and underwriting expertise developed over many years, as well as our ability to steer activities effectively. Our in-house distribution capacity provides us with an important advantage in executing these measures. The strong combination of high distribution efficiency, leading pricing capabilities, and solid customer retention has increased our market share by 0.9 percentage points since 2021. Over to page eight. Progress on our operational targets is important, as these are key enablers for delivering on our financial targets. Retention in Norway remained high at 90%, although it was slightly down from last year. This was mainly due to the termination of the agreements with the fire mutuals. In affected regions, efforts are now focused on retaining customers and rebuilding volumes through our existing distribution channels and targeted commercial initiatives. In Denmark, retention remained stable at 87%. We also continue to make good progress on automation and digitalization. The digital distribution index improved further, mainly driven by strong growth in digital sales in Private. Distribution efficiency in Private also increased. Commercial showed a slight improvement in distribution efficiency, and straight-through processing in Norway was at 41%. Over to page nine. Sustainability remains an important strategic priority for Gjensidige, and I'm pleased with the progress achieved during the quarter. We continue to make tangible advances across several key areas while maintaining a clear focus on the ambitious targets set for 2030. While there is still work to be done, the results achieved so far demonstrate that our efforts are having an impact. The external recognition and ratings we have received provide valuable confirmation that we are moving in the right direction, and they serve as a strong motivation to continue strengthening our contribution to sustainable development. With that, I will leave the word to Jostein to present the second quarter results in more detail. Jostein Amdal Thank you, Geir, and good morning, everybody. I'll start on page 10. We delivered a profit before tax of NOK 2,790 million in the second quarter, with negative impacts from workers' compensation in Denmark and lower results from investments. The general insurance service result, adjusted for this impact, was up almost NOK 600 million. The pension result was broadly in line with last year, with higher net income from finance and unit-linked results and a lower insurance service result. Net finance was negatively impacted by revaluations of real estate, partly offset by higher earning yield and lower credit spreads. The result from other items was lower compared to the second quarter last year, mainly due to profit transfers from net repairs insurance and higher other expenses from general insurance. Higher results from Gjensidige Mobility Group, lower interest on subordinated loans, and decreased amortization of intangible assets contributed positively. Turning over to page 11 to comment on the segments, starting with private. Private Norway delivered another strong quarter with the insurance service result up NOK 168 million from the second quarter last year. The improvement was due to continued revenue growth and a 1.4 percentage point improvement in the underlying frequency loss ratio, driven by motor. Claims inflation has been broadly in line with our expectations. The underlying drivers are still present, but we now have greater confidence in our expected range of performance for motor and property in Norway. We continue to see somewhat lower inflationary pressure in Denmark and Sweden than in Norway. As Geir mentioned, with strong profitability restored, pricing will be in line with the expected claims cost development, differentiated by customer and product, and for selected products and customer segments above expected claims cost. Turning to our private portfolio in Denmark, performance continued to improve this quarter. The insurance service result reached NOK 74 million, up NOK 71 million from the second quarter last year, driven primarily by an improved margin. The underlying frequency loss ratio improved by 8.7 percentage points, supported by pricing measures in property and motor. The cost ratio was reduced by 1.9 percentage points compared with the second quarter last year. Implemented cost efficiency measures together with cost discipline are improving efficiency in our Danish private business. Moving on to page 12 for comments on the performance of our commercial portfolios. The insurance service result in Norway increased significantly by NOK 501 million from the second quarter last year, mainly driven by lower large losses, an improved margin, and revenue growth. The underlying frequency loss ratio improved by 4.2 percentage points, driven by all main products. The cost ratio was 8.1%. The insurance service result in Denmark also improved this quarter, primarily driven by higher profitability. Higher run-off gains and revenue growth also contributed positively. The underlying loss ratio improved by 3.5 percentage points, reflecting effective pricing measures across all main products. The cost ratio was 11.7%. We maintain a strong focus on cost efficiency in both Norway and Denmark. Turning over to page 13. Our Swedish business reported a NOK 56 million decrease in the insurance service result compared with the second quarter last year, mainly due to run-off losses. Revenue growth remained solid. The underlying frequency loss ratio increased by 1.3 percentage points, mainly driven by property and motor in the private portfolio, as well as a higher share of leisure boat insurance. The increase in the underlying frequency loss ratio should be seen in the context of normal inherent volatility in general insurance and the seasonality in leisure boat insurance rather than a negative trend. We are very pleased with our partnership with Svenska Sjö, providing us with efficient access to attractive customer groups and high-quality leads. The cost ratio improved by one percentage point, supported by higher insurance revenue and continued cost efficiency measures. Let's now turn to page 14 for comments on our pension business, which delivered a pre-tax profit, adjusted for changes in CSM, of NOK 245 million. This was NOK 40 million lower than the same quarter last year. Net income from our unit-linked business increased slightly. This reflected the higher management income driven by growth in assets under management. Higher administration fees also contributed positively, supported by growth in the number of occupational pension members and implemented price increases. This was partly offset by higher expenses, mainly related to increased staffing to support higher business volumes, as well as higher IT costs. Net finance income increased, reflecting running yield and a slight decrease in interest rates. The insurance service result, adjusted for the CSM, was lower, mainly due to weaker performance in the child pension product. We have taken measures to improve profitability that will yield results over time, including pricing actions and changes to terms and conditions. Let's now turn to the investment portfolio on page 15. The result for the quarter reflected positive returns from both fixed income instruments and equities. This was supported by a high running yield and lower credit spreads. The real estate portfolio had a negative return, driven by negative value adjustments in line with the general market and high yield requirements. The portfolio consists of six high-quality properties in Oslo's central business district, and is more or less fully rented with long leases and solid tenants. The matched portfolio generated a return of 0.6%, net of insurance finance, whereas the free portfolio delivered 0.5%. Overall, portfolio risk remained low. We continue to maintain a well-balanced asset allocation with a clear focus on high credit quality. This gives us confidence that the investment strategy remains well-positioned to withstand further market turbulence. Over to page 16. The group solvency ratio remained strong at 189% at the end of the second quarter. Solvency to operating earnings contributed positively to eligible own funds, together with returns from the free portfolio. As usual, this was partly offset by the formulaic dividend, which reduced own funds by 80% of profit after tax. The redemption of the Tier 1 loan in April reduced eligible own funds by NOK 713 million. At the same time, a higher share of Tier 2 capital was eligible this quarter. We still hold NOK 200 million in Tier 2 funds that are not currently included in eligible own funds, but expect these to be included over time. Capital requirements increased during the quarter, driven by growth. A significant part of the increase came from continued growth in the unit-linked business, with higher lapse risk and market risk. The positive impact from this growth is reflected in own funds. In addition, higher capital requirements for equities under a standard formula contributed to increased market risk in the life insurance business. Overall, this leaves us with a strong capital position, providing continued flexibility to support profitable growth and shareholder distributions. With that, I hand the word back to Geir. Geir Holmgren Thank you, Jostein. To summarize on page 17, overall, we are very pleased with the strong performance this quarter. At the same time, it is important to recognize that general insurance is inherently volatile, and that this volatility has been in our favor during the first half of the year. Our strategic approach remains centered on the four priorities

customer empathy, profitable growth, resilience, and disciplined capital management. Together, these priorities support solid financial results and long-term value creation for customers and stakeholders.

We are well-positioned for further growth, and we will continue to focus on cost efficiency and profitability. Based on the progress made so far, we remain confident in reaching the financial targets for 2026.

We also see a strong foundation for continuing this positive development in the years ahead. With that, we'll now open the Q&A session.

Question-and-Answer Session Mitra Negård All right. We will now continue with our Q&A session.

Participants who wish to ask a question can join via Microsoft Teams by clicking the button displayed below the webcast window after registration. Questions may also be submitted in writing directly in the webcast player.

We will start first with the question we have received in our webcast player. It's from Qian Lu in UBS.

Qian asks, "The underlying frequency loss ratio improved by around four points year-on-year, despite a strong comparative base. How much of this reflects continued favorable claims trends versus pricing and underwriting actions?

Should we view the Q2 level as a sustainable run rate for the summer quarters going forward?" Jostein Amdal I can start on that one.

We have highlighted that from quarter to quarter, there is some volatility in the underlying frequency loss ratio, and that we have seen a favorable claims environment over the first two quarters of 2026. Having said that, the improvement is, to a large extent, a result of the discipline we have in our pricing, where we are focused on profitability ahead of growth.

We've seen that we've gotten the price increases through, more than the claims development has actually pointed to. It's been a combination of disciplined pricing actions and some volatility around the claims picture.

Mitra Negård Okay, moving on to Qian's second question. "Gross written product growth in private slowed to 5.6% year-on-year in Q2 from 9% in Q1.

Is that primarily a reflection of moderating price increases, or are there any volume or portfolio mix effects to consider as well? Could you provide some color on current pricing versus claims inflation trends across your key markets and major lines of business?"

Jostein Amdal As was mentioned by Geir under the presentation, in the first half of this year, we have seen some churn due to the termination of the agreements with seven of the eight fire mutuals. That's part of the explanation, and this, of course, will not be repeated.

This is a temporary effect in 2026. If you look forward, I think there is continuous strong volume growth in private Norway.

It is strong and will continue so. We have introduced today important new partnerships and the renewal of one very important one with Tekna.

We are taking steps to strengthen our distribution efficiency and the distribution capacity in private in Denmark. If you look at all these items together, I think there's reason for optimism about future growth, both in written and earned premium for the private segment.

Mitra Negård Thank you. I'll read the next question in writing here before we move over to the Teams participants.

This question is from Roy Tilley in Arctic, and he asks, "Can you say a bit more about the Tesla agreement? Is this the same agreement that Tryg currently has?"

Geir Holmgren The agreement with Tesla was actually signed just before the weekend. I don't know the terms and conditions regarding the Tryg agreement, but we are now Tesla's main and core partner in Norway going forward.

As already mentioned in the presentation, we do have a quite good market share when it comes to insurance regarding the Teslas on Norwegian roads. Now we are in a position where we actually get in touch with the customer from day one.

This is a very good starting point for maintaining a good customer relationship and further developing this relationship. I also want to point to this kind of agreement as a signal of the strong position we have within motor insurance.

We run only good agreements, which is very supportive of future growth within motor insurance. Mitra Negård Thank you.

All right, we'll move to the participants in Teams. The first question is from Thomas Svendsen in SEB.

We are now opening your line. Thomas Svendsen Yes.

Good morning. Regarding this idea of introducing VAT on insurance premiums that has been launched here in Norway, how much do you think your net premiums or prices to the clients have to be increased to sort of get break-even on the profitability level, considering that a lot of your costs also will be VAT deductible?

Also, as an extension to this, do you think this possible increased tax burden will be shared between you and your clients, or should we expect the clients to pay all the net tax increase here if it happens? Jostein Amdal As you know, this is a committee set down by the authorities to evaluate a broad set of tax issues.

They've come up with, amongst others, a suggestion to now start investigating or restart the investigation of introducing VAT for financial products in Norway. There is quite some way before this could be a reality, and it is highly uncertain, I would say.

For us, a substitution of the current finance tax—which is an increased employer tax and tax rate for the company—with a VAT isn't necessarily so bad. The numbers we have from this committee that's been set down suggest that they look at increasing tax revenues by NOK 2 billion to NOK 3 billion for the whole sector.

If that is correct, this needs to be captured somehow in our pricing. Really, as usual, the market situation will determine who bears the burden of such an increased taxation.

As you correctly point out, this also means that we can subtract more of our incoming VAT. The calculation is actually quite complex.

It's also a bit of a complex VAT to introduce, and that's the reason why very few countries in the world actually have this VAT on financial services or non-life insurance in general. Geir Holmgren I will just add a few comments.

This is still a proposal to do the assessment, and this is something we will definitely support with information and analysis from our side as well throughout the process. When it comes actually from a more structural view on this, it could be a benefit to actually change the existing tax on financial activity, going back to a more normal tax level on employers' tax and company tax, as we see in other parts of Norwegian business.

This could be helpful. Any kind of VAT on non-life insurance will probably have a negative impact on the premium level for customers as well.

This is the total mix of the consideration. Thomas Svendsen Okay.

Could I have a second question, just quickly? Last quarter you talked about increased competition on accident and health insurance products.

Anything new on that? Geir Holmgren Nothing new.

We are still in a position where we prioritize profitability before volume growth in the commercial segment. In this presentation, we had also a slide where we described the kind of activities we do to improve the quality and the performance of our commercial portfolio within insurance in Norway.

We see that over time, we have managed to improve the underlying frequency loss ratio, and that's due to the kind of expertise we are using to do the right risk assessment pricing, and to make sure that the customers that leave us are the customers with weaker profitability. That's the kind of ongoing work we are doing with this portfolio.

Doing the right thing on pricing, we are also in a position where we actually are still a very attractive provider for customers with the right risk level and where the pricing is good. Thomas Svendsen Okay.

Thank you. Mitra Negård Great.

Moving on to the next question from Vash Gosalia in Goldman Sachs. Please go ahead.

Vash Gosalia Thanks, everyone. Maybe one or two questions from my side.

It's a little bit of a follow-up from Qian's question on GWP. Maybe just shifting the attention to commercial, where you've shown growth of 3.3%.

Could you give us a sense of what's happening within that 3.3—how much is pricing versus how much is volume? In the sense, have you given up some business just because it's too competitive or pricing's not there?

That's the first one. Maybe just in connection to that, could you give us a general sense of competition across the commercial space?

Then the second one, in Sweden, obviously it was impacted by run-off results. Could you just give us a sense of what is within those run-off results?

Is it more of an industry trend or is it a one-off? Thank you.

Geir Holmgren Okay. When it comes to what is happening within commercial Norway and Denmark, as we have discussed, what we see on the volume side is we terminated agreements with the fire mutuals in Norway by the start of the year.

This has had a negative impact during the first half-year when it comes to volume growth. We are still happy with the total result of that kind of termination.

It brings down the cost level. It is very positive that we have a direct relationship with the customers, and we see that we manage to continue with a large proportion of the total customer portfolio earlier regarded as a part of the fire mutual commercial customers.

It is a one-off short-term negative impact when it comes to volume growth. If you look at the total growth you see in the commercial segment, it is driven by price increases, and that is a result of how we have run this business for the last quarters.

Prioritizing profitability before growth has been important for Gjensidige as part of our strategy. Vash Gosalia Sorry, can I just ask a quick clarification on that bit?

It seems like the fire mutuals was your explanation for the private segment as well, but it is also the explanation for commercial. I just want to understand if it sits across both the groups.

I believe you were answering Qian's question on private, but I am just trying to understand what is happening in commercial. Sorry if I have gotten that mixed up.

Geir Holmgren The agreements with the fire mutuals are in both the private and commercial segments in Norway, and they are more specific down to some regions in Norway. We still have one agreement with the largest fire mutual, and this is going very well.

They are doing well in the business, running the business efficiently, and we have very good cooperation. If you look at what is happening after the termination of the eight agreements with the fire mutuals in private and commercial, we see that we tend to be a little more successful within the private segment compared to commercial when it comes to the proportion of customers that we have maintained.

Still, in total, we are very satisfied with the overall success when it comes to keeping the customers. We are losing some customers, and that has a short-term hit on volume growth as well, both in private and commercial.

Vash Gosalia Understood. Then if you could just help me with the run-off results in Sweden, please.

Thank you. Jostein Amdal It's specifically related to certain claims.

There is no trend you should read into that negative development in the second quarter. If you look at the year-to-date figures, it's just slightly positive.

We still believe we have very sufficient reserves also in Sweden. Vash Gosalia Got it.

Thank you. Mitra Negård All right.

The next question is from Ulrik Zürcher in Nordea. Ulrik Zürcher Yeah, thank you.

I was just wondering if we could get some more color on the drop in the underlying claims frequency ratio in commercial, especially in Norway. It seems like the trend is that it's dropping almost 10 percentage points between the winter quarters and the summer quarters.

If you look at many years now, motor is clearly one, but what are the other reasons? What is some sort of normalized difference between summer and winter quarters in commercial?

Jostein Amdal Well, it's a bit of a repeat on the first question from Qian, that there is some volatility, and the more you kind of narrow it down to a specific part of a segment like commercial in Norway, the larger the volatility just by definition. There is some luck in this, but there is also a trend due to long-term pricing above the claims development that has improved this underlying margin measure for many years, really.

The difference between a summer and a winter quarter or Q1 versus Q2 at the group level has been typically—it varies from year to year, but with a 10-year perspective—around two to four percentage points at the group level. For commercial Norway specifically, I don't really have the number here.

I haven't looked at that. Ulrik Zürcher Is there high volatility in property as well, in addition to motor?

Jostein Amdal Yeah, property would typically be volatile, but more on the overall loss ratio because there are more large losses in property than in motor in commercial. There is some volatility also in our definition of large losses—which is above NOK 10 million—but there is volatility in the number and size of claims also below NOK 10 million.

That's the way it is really. Ulrik Zürcher If I understand, okay, it's at the group level, but you would expect more a 2 to 4 percentage point seasonality than almost 10 percentage point seasonality, even in commercial Norway over time?

Jostein Amdal That was the seasonality I tried to describe, not the volatility. Ulrik Zürcher Yeah.

Okay. 2 to 4 percentage point seasonality in commercial Norway as well, roughly.

Jostein Amdal I told you it was the group. You decide for yourself what you want to believe, but I don't have the figure for commercial Norway.

Ulrik Zürcher Okay. Yeah.

Thank you. Mitra Negård All right.

The next question is from Vinit Malhotra in Mediobanca. Vinit Malhotra Yes.

Sorry, I was on mute. Yes, good morning.

My first question is, again, back on Tesla. I'm just curious if Tesla is now no longer selling their own captive insurance in Norway, or are you also competing with that?

What does this say to the market about your view on EVs and motor insurance? Is it a sign of confidence from your end to make this agreement?

My questions on underlying have been addressed, so I'll let it be for now. Thank you.

Jostein Amdal Yeah. Tesla has had an agreement with Tryg, so it's not been a captive product.

We've kind of taken over that distribution arrangement after a negotiation with us. As Geir mentioned, there is a wider perspective than just selling insurance.

It's cooperation with Tesla to the benefit of both our customers and Tesla owners. We've talked about for a longer time our profitability expectations around EVs being the same as for fossil fuel cars.

As long as we have enough data, we are able to price these as precisely as we have for any other fossil fuel cars, really. It doesn't really make a difference there.

Claims differ a bit, but our data to price them are just as good for EVs now. Vinit Malhotra Sure.

Thank you. One more follow-up, please.

The fire mutuals you talked about, is there something else you can say about why this kind of an impact or change occurred from your end on these kind of partnerships? Geir Holmgren When it comes to the fire mutuals, that was a kind of assessment we did throughout last year.

The main reasons for evaluating such agreements and deciding on whether we should terminate or not were regarding cost efficiency, which has an impact on our distribution efficiency and profitability when comparing different types of distribution channels and agreements. The second reason was regarding how we actually, over time, work with the customers.

In our view, the most proper way is to put ourselves in a position where we could develop the customer relationship and create value over time. When we didn't actually succeed with these terms when negotiating with the fire mutuals, it was a clear solution that we should terminate the agreements.

Vinit Malhotra Sure. If I can just follow up.

Sorry, go on. Geir Holmgren A consequence of terminating is that now we are seeing that even though we see a negative impact on volume—which is a one-off thing throughout 2026—we are very satisfied with the success level when it comes to how many customers we are keeping after termination.

Now we are bringing down and improving the distribution efficiency regarding these customers, and we are developing the customer relationship, selling more products, and improving the total profitability for these customers and for Gjensidige. Vinit Malhotra Sure.

Lastly, if I may, just a follow-up of understanding. The underlying in Norway private was around 1.4 points better.

Commercial was 4.2 points better. Is the difference coming more because commercial has this active portfolio effect, which you mentioned, which is steering customers?

Is that a good summary of why the difference exists between these two lines? Thank you.

Jostein Amdal I think it's maybe not that useful to compare the change for private Norway and commercial Norway as such. They are two separate segments in terms of customer targets and so on.

We try to prune the portfolios and optimize pricing decisions for each one of them very separately. We are extremely satisfied with the development in both segments in terms of the underlying improvement.

It's not a direct relationship with the improvements in those two segments, I would say. I look at them separately.

Geir Holmgren The risk is different and the product mix is different when comparing these two segments. Within private, we use tariffs.

In commercial, it's a combination of tariffs for the smaller customers, and then we tend to do more individual underwriting for the medium-sized and larger customers. I think there are many reasons to point out why there are some differences when it comes to annual frequency loss ratios.

Vinit Malhotra Sure. Thank you.

Mitra Negård All right. Next, looks like the last question comes from Nimrat Kaur in Bank of America.

Nimrat, please. Your line is open.

Okay. Nimrat, we'll give you just another moment, and if not, we will move on.

All right. Doesn't seem there are any further questions, we will round off here.

We will be participating in investor conferences and broker-organized investor meetings in August and September. Please see our financial calendar on our website for more details.

Thank you for your attention today, and have a great summer. Geir Holmgren Thank you.