Integrated Research Limited (IREHF) develops and provides proactive monitoring, management, and analytics software solutions for real-time communications networks and IT infrastructure. The company offers core products including ProActiv Network Performance Monitoring for end-to-end network visibility; ProActiv Tracers for troubleshooting VoIP, video, and unified communications issues; ProActiv Monitors for SIP, WebRTC, and Microsoft Teams environments; and analytics platforms such as Network Analytics and Service Analytics that deliver insights into user experience and service quality; as well as cloud-based SaaS offerings and professional services for deployment and support. These solutions cater to enterprises, service providers, and contact centers seeking to optimize UCaaS, CCaaS, and collaboration platforms from vendors like Microsoft, Cisco, Zoom, and RingCentral. Founded in 1986 and headquartered in Sydney, Australia, the company operates globally with offices in North America, Europe, and Asia-Pacific, serving customers in over 50 countries.
In the past two years, Integrated Research has pursued strategic expansions including the launch of enhanced ProActiv Monitors for Microsoft Teams in 2024 to address hybrid work demands; a deepened partnership with Microsoft to certify its solutions for Azure and Teams ecosystems; and the introduction of AI-driven predictive analytics features within its ProActiv suite to preempt network disruptions. The company also completed a significant funding round in late 2024 to accelerate SaaS migration and R&D investments; acquired a complementary UC analytics firm in early 2025 to bolster its video conferencing capabilities; and reorganized its go-to-market strategy around industry verticals such as financial services, healthcare, and government to target high-reliability sectors. These initiatives reflect Integrated Research's shift toward AI-enhanced, cloud-native monitoring amid rising demand for digital workplace resilience.