- Business
- Netcall plc (NET.L) is a UK-based enterprise software company that develops, sells and supports intelligent automation and customer engagement solutions through its Liberty platform; core offerings include low-code application development via Liberty Create for custom workflows and apps, robotic process automation (RPA), intelligent document processing through the recently acquired Parble solution, contact centre capabilities with Liberty Converse featuring AI-powered IVR, speech recognition, multichannel communications, workforce management, process mapping and optimisation with Liberty Spark, as well as unified communications, data unification and self-service tools. The company serves enterprise customers in sectors such as healthcare, local government, financial services, insurance, utilities, transport and housing, with a focus on public sector clients including NHS trusts and councils; it operates primarily in the United Kingdom and internationally through an expanding partner network and recent geographic expansion into Europe and the United States. Founded in 1984 and headquartered at Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK MK41 7PH, Netcall maintains additional offices in Poole, Cirencester, Brussels and Itasca, Illinois. Recent developments include the September 2024 acquisition of Belgium-based Contract.fit for up to GBP 9.8 million, integrating Parble's generative AI-driven document processing for claims, onboarding and emails to enhance end-to-end automation and cross-selling opportunities, particularly in regulated insurance markets; the company expanded its partner ecosystem to approximately 50 members including global IT consultants like CGI, which launched an Energy Commission Suite on Liberty Create, and continues to pursue cloud-native SaaS growth with new customer wins in acquired technologies.