Ops eCom S.p.A.
MMIL:OEC0.02
EUR
0.00
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Ops eCom S.p.A.
MIL:OEC
(Euronext Milan)
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0.02
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ROIC.AI
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- Ops eCom S.p.A. is an Italian e-commerce and digital commerce services company focusing on end-to-end online sales and digital transformation for brands. The group provides a comprehensive suite of services designed to design, build, operate, and optimize omnichannel online commerce across global marketplaces and proprietary stores, with an emphasis on fashion, design, lifestyle, wine and spirits, beauty, and related consumer sectors. Headquarters are in Assago, Lombardy, Italy, and the company maintains operations in Italy and internationally, serving brands and retailers through a modular, service-led model. Main products and services - E-commerce platform design, development, and management: end-to-end creation and operation of proprietary online stores; ongoing maintenance, optimization, and performance monitoring; integration with back-end systems and payment processors. - Merchant of Record (MoR) services: international sales administration including tax compliance, duties and duties optimization, cross-border fulfillment coordination, and settlement processing. - Marketplace management: onboarding, activation, and ongoing management of sales on major marketplaces and premium channels; catalog harmonization, pricing, promotions, and channel-specific optimization. - CRM and marketing automation: customer acquisition, retention, and lifecycle programs using marketing automation platforms; data-driven segmentation, personalized messaging, and lifecycle campaigns. - Digital advertising and performance marketing: omnichannel campaigns across search, social, display, and marketplace-specific media; ROI-focused optimization and attribution. - AI and data intelligence: data analytics, predictive insights, dynamic pricing, and process automation through AI-enabled tooling and data platforms. - E-commerce logistics and operations support: order orchestration, fulfillment coordination, returns management, and reverse logistics; integration with carrier partners and third-party logistics providers. - B2B and B2C e-commerce services: outsourced e-commerce operations for both business customers and direct consumer platforms; concierge-style account management and operational excellence programs. Latest major company changes - Strategic acquisitions and consolidation to expand logistics capabilities and geographic reach, including the addition of Ops Logistics capabilities to enhance transport and fulfillment capacity; this strengthens end-to-end e-commerce services and international delivery networks. - Corporate reorganization and capital strengthening to support growth and balance sheet optimization, including approvals of capital increases and restructuring actions to fund expansion and new platform initiatives. - Launch of OPS Shop, a proprietary e-commerce portal designed to deliver a streamlined shopping experience across brand catalogs and direct-to-consumer channels. - Expansion of the geographic footprint and service offerings through partnerships and integrations with additional logistics and technology providers to broaden cross-border capabilities and improve service levels for international brand clients. - Ongoing focus on refining core competencies in fashion, wine & spirits, beauty, and lifestyle sectors, with continued investment in AI, data intelligence, and automation to scale operations and improve margins. Additional context - Industry and segments: digital commerce services; e-commerce platforms; marketplace management; CRM and marketing automation; digital advertising; logistics support. - Target markets: brands and retailers seeking to operate or optimize online stores, marketplaces, and cross-border e-commerce in Europe and internationally. - Geographic operations: primarily Italy with international exposure and clients across Europe; expanding presence to support global e-commerce activities. - Founding year and headquarters: founded in the early 2000s; headquartered in Assago (Milan area), Lombardy, Italy. - Subsidiaries and relationships: operates as a group with multiple corporate entities and partnerships; principal parent structure and affiliated units service different geographic regions and service lines.