- Business
- NICE Ltd. NICE Ltd. (Nasdaq:NICE) provides AI-powered cloud platforms for customer engagement, financial crime prevention, and compliance solutions worldwide. The company offers CXone, a cloud-native platform for omnichannel customer routing, workforce engagement management, analytics, automation, and AI-powered self-service; Enlighten, an AI engine for customer interactions; journey orchestration tools; smart self-service solutions for automated conversations; prepared agent tools with real-time guidance; recording solutions for customer interactions; NICE Evidencentral, a digital evidence management platform; NICE Actimize with X-Sight for financial crime and compliance, Xceed for AML and fraud prevention, and data intelligence for real-time detection; plus professional services including consulting, implementation, and training. NICE Ltd. operates in over 150 countries, serves 25,000 customers including 85+ Fortune 100 companies, and maintains a workforce of approximately 9,000 employees focused on customer experience and financial crime risk management sectors. Founded in 1986 and headquartered in Ra'anana, Israel, with key operations in Hoboken, New Jersey, the company changed its name from NICE-Systems Ltd. in June 2016. Recent developments include the July 2025 agreement to acquire Cognigy, a leader in conversational and agentic AI valued at $955 million, to enhance its CXone Mpower platform; strategic partnerships with ServiceNow in May 2025 for AI-powered customer service fulfillment and with AWS for end-to-end automation; enhancements to the NICE Actimize SURVEIL-X platform with generative AI in May 2025 for market abuse detection; the launch of AI Ops Center to improve AI agent efficiency; and announcements of 2025 events such as Interactions 2025 and ENGAGE 2025 to showcase AI advancements.