Pine Labs Limited

Pine Labs Limited

154.57
INR
-7.01
(-4.34%)
1.10EPS
141.60P/E
180.88BMarket Cap
Dec 02Next Earn

Q4 FY2026 · Earnings Call TranscriptMay 26, 2026

Operator

Good morning, everyone, and welcome to the Pine Labs Limited Q4 and full year FY2026 earnings call. Thank you for joining us today.

Please note that all participants will be in listen-only mode, and this call is being recorded for reference. Representing the Pine Labs management team today are Mr.

Amrish Rau, Chief Executive Officer, and Mr. Sameer Kamath, Group Chief Financial Officer.

Here's how the call will flow. Mr.

Rau will begin with his opening remarks, followed by a couple of product demonstrations and an overview of the business highlights. Mr.

Kamath will then walk you through the company's financial performance, after which we'll open the floor for questions during the Q&A session. Before we get started, a quick reminder: some of the statements shared during this discussion may be forward-looking in nature, and actual results could differ materially due to a range of external factors.

The Zoom session is intended exclusively for investors and analysts. If you're joining us from a media organization, we kindly request that you disconnect at this time and reach out to our investor relations team directly with any queries.

With that, I now hand the call over to Mr. Rau.

Over to you, sir.

Amrish Rau

Thank you very much. Good morning.

Thanks for taking the call early in the day. We released our numbers yesterday.

We would want to give some more color on how we are looking at the business and what we are doing in the business. We couldn't keep this largely as a Q&A session, but what I felt was it's just appropriate I give a little bit more in terms of what's happening in the market, what's happening in the field, give you more color on that one, and then get into specifics about the business and take some questions on that.

The numbers are pretty much there in our yesterday's release, we won't be repeating through on the numbers. As we've always said, our vision has been clear: we want to build the greatest fintech coming out of India, being able to serve not just Southeast Asia, Asia, but also the larger global markets out there.

Next. As we've mentioned, we operate in two large business lines.

One is the digital infrastructure and the transactions business, and the second is what we do on the issuing and acquiring side. Within the digital infrastructure and transactions, there are three parts to our business.

One is the offline business of ours—the offline and the online business. That basically is the infrastructure business allows us to operate with large merchants.

On top of that, we have our flow-related, transaction-related services, which is largely monetized by us by the transaction or by the value of the flow which operates on that infrastructure. Third is what we do as fintech infrastructure, both for banks and financial institutions as well as merchants.

These are the three lines within the digital infrastructure and the transactions business. Then the last business, which is now almost about 30% of our revenues, is what we do on the issuing and acquiring side.

We always believe that it's not just relevant for us to operate on being able to receive money, but also where money is held and where money is being sent out from. That's going to be extremely important, and that gets covered in what we do on the issuing and acquiring side of the business.

As I mentioned, it's about 30% of our revenues. This is the way in which we run our business.

This is the way in which we run our financials out there. At the lowermost point is what we do in terms of the infrastructure and the distribution of infrastructure.

As we've said, we have now reached almost about 2 million touchpoints that we operate in. We're making tremendous progress on the online side of the business.

On the online side of the business, we are now present with the top three e-commerce companies, the top three q-commerce companies with our payment gateway platform. On top of that, what we do is we really deliver services both for retailer and for banks and financial institutions.

We announced a few days back what we are doing, for example, with the three petroleum companies, and it's quite a complex solution that we have developed for the petroleum sector. We actually cover for loyalty-related services for the petroleum sector.

We also deliver solutions for banks and financial institutions. Again, we do a lot of work with HDFC Bank and ICICI Bank, but we've been able to take this global where we are doing services for Emirates NBD.

In Philippines, we work very closely with GCash. We deliver very sector-specific solutions on top of the infrastructure play that we do.

The third layer out there is we deliver more services so that we bring customers into the banking institutions or to the retailers. That's where our affordability solutions delivers.

The loyalty-related products, the rewards, cashbacks, all of these services comes on the third layer. Now what we have started to do is we've actually started to monetize on the basis of the data that we have collected out there, the marketing services that we can deliver on top of the infrastructure and the services that we've provided.

We are continuing to invest heavily into this space. We just recently launched a product called Signal IQ, where Signal IQ allows us to look at consumer data.

We work very closely with Account Aggregator framework. On the basis of the data that we get through the Account Aggregator framework on behalf of our partners, we are now delivering analytics-based solutions for better underwriting in the market.

We actually have about eight clients with us, either in the pilot stage or fully contracted with us, for this product called Signal IQ. I will talk later about the recent acquisition that we did around Shopflo, which is in the online payment space.

If you see, there's a very clear strategy: lay out the infrastructure first, deliver solutions which are domain-specific, get flow-based revenues going out there, and as we collect more data, as we collect more information about our merchants and about their customers, we can deliver value to them. That's actually starting to come through in our financials.

That's one of the reasons why we've been able to move from a infrastructure-specific revenue model to transaction- or flow-based revenue model and information-based revenue model. As I told you, that is what being reflected in the numbers.

We came in with about 19% growth on the revenue side. On an adjusted EBITDA side, from somewhere around ₹350 crores of adjusted EBITDA, we have now delivered about ₹559, ₹560 crores on adjusted EBITDA.

We made significant progress in terms of EBITDA margin. We made almost about 500 basis points improvement on the EBITDA margin side.

Going into FY2027, we haven't really given us very specific guidance in terms of EBITDA, but what we have done is we have given out a hard guidance when it comes to revenues. We think we'll be able to grow at about 21% to 23.5% on a year-on-year basis as far as revenue is concerned.

We've already shown how we see there the flow-through between revenue, contribution margin, and adjusted EBITDA in our business. We definitely feel confident that we'll be able to significantly improve our adjusted EBITDA going into FY2027.

Obviously, what that does is it converts into very strong PAT, PBT, PAT. We delivered about ₹113 crores as far as PAT is concerned.

Another question which had been coming up all through the year had been around the operating cash flow. We had been at pains to explain to the Street that this is a company which can deliver free cash flows, can deliver very, very strong operating cash flows in the business.

I'm glad to say that we delivered almost about ₹676 or ₹656 crores of operating cash flow in Q4 only. Look, ₹676 crores of cash flow in Q4 only.

I'm going to be the first one to tell you that this ₹676 should not be looked at on a stand-alone basis. You've got to look at it what happened on a full-year basis where we came in at about ₹395 crores of operating cash flow.

We feel confident that we will improve on the cash flow in FY2027 in a very significant manner. This is a company which is giving enough weightage on everything, including operating cash flow, and I'm quite pleased with where we have come up as far as our financials is concerned.

These are again numbers which are specific to Q4, but I wanted to throw some light on what are the underlying metrics which are there, which are leading for us to deliver to those financials. As I mentioned to you, on a full-year basis, we came in almost close to about $200 billion of payment volume.

That's just a significant growth as far as GTV is concerned. What that is telling me is across markets, we are winning.

We are winning market share in the offline business. We are winning market share in the online business.

We are winning significant portion of the flow-based transaction-based revenues in the Street. Again, as I told you, we're at about 2 million touchpoints today in the field.

I also want to give a little bit more color. Look, I used to always tell my mother saying that, "Hey, when you go to a restaurant, you're not necessarily going to get to see Pine Labs, because this is not the core sector that we want to go after."

Honestly, if you actually go out into Bombay, Delhi, and some of the other metros, you're starting to see Pine Labs everywhere. You're getting to see Pine Labs at restaurants, you're getting to see Pine Labs at the petrol pumps, you're getting to see Pine Labs at merchants who have two or three stores.

There's some very significant change which is happening in the field. One, banks and financial institutions are clearly realizing that payments is a very, very unique proposition, and they are calling Pine Labs much more.

We are also getting to see our direct-to-merchant strategy pay off. We're getting to see an environment where competition is starting to back off out of this market because their requirements and their business models are quite different from where we are.

We are getting to see significant progress as far as field is concerned. In the last 6 months' time, in segments of the business, we've actually been able to deliver almost 7% improvement in the unit economics in those markets is concerned.

That's one. In the online space, we are making very good progress.

We've actually now grown that business almost by 60% on a year-on-year basis. All the three q-commerce companies, all the three e-commerce companies are today using Pine Labs as a platform.

I see this going to be a very significant growth area for us as we go forward. Just to throw a little bit more light in terms of the flow-based businesses, we continue to gain market share as far as affordability is concerned.

We've increased the number of brands that we operate with. We are signing up more and more NBFCs so that we can deliver credit at the point of purchase.

We believe that NBFC is going to be a very significant play as you go forward. I just want to throw a little bit more light on this business.

What merchants are telling us is that, "I don't want my platform partner, which is Pine Labs, being wedded to one NBFC." We've not launched our NBFC.

What we are continuing to deliver is we are continuing to deliver more choices to the merchants as well as their consumers. If a consumer is coming in with one NBFC as their quote-unquote favored partner or somebody who has already underwritten them, they will be able to deliver credit at the point of purchase.

The more the NBFCs, the more line of credits that we can avail and deliver at the point of purchase, more the brands where the subvention is possible, it just becomes a very strong network play, and that's something which continues to improve. As far as the issuing business is concerned, our issuing business has shown tremendous growth, not just in India, but also in global markets.

Many new specific use cases are coming up, and these use cases are from wallets or rewards being an infrastructure play. We're actually seeing some very quantum steps being taken by Reserve Bank of India in the last few days, where RBI recognizes the fact that when you actually look at the various business model, PPI is a very important business model both for the retailer and the consumer, and they're actually streamlining the processes, streamlining the governance related to the prepaid business, and we absolutely appreciate all of that.

We're also seeing a very big opportunity come up when it comes to employee benefits. We will be launching an employee benefits program over the next few weeks and quarters.

We think this is going to be an opportunity where we'll be able to address a large TAM of both consumers and corporates. On the issuing side of the business, I feel very comfortable that growth is sort of being taken care of.

Internationally, and even just now as we speak, I'm in Europe, but internationally, we are getting to see more conversations happening as far as our products are concerned. There are two things which are happening significantly.

One, the big boys of payments coming out of the US, may that be a Stripe or an Adyen, they're seeing a phenomenal opportunity in their home markets of the US. They're spending a lot more time in those markets.

That doesn't mean the emerging markets don't require fintech solutions. What we've delivered here in India and the tech stack that we have created for the Indian market is extremely relevant in let's say a Philippines or a Vietnam or for that matter UAE.

Just to give you one simple number out there, in the case of Philippines alone, which is our newest market, we have five clients today in Philippines. The largest fintech app in Philippines is somebody called GCash, and GCash is using us as their payments infrastructure layer.

You're getting to see very, very strong progress. We are getting dollar-based revenues when it comes to our international side of the business.

You will see in our releases that we made very good progress in the year of FY2026 in the international markets. We see that continuing going into FY2027 too.

I wanted to shed a little bit more light as far as AI is concerned. In our business, almost 89% of all new code which has been written within Pine Labs over the last two quarters has been completely AI-generated.

Let that sink in: 89% of all new code has been written using AI. It does two things for us.

One, it provides tremendous efficiency as we build for new products within the company. Also, when you look at legacy platforms that we had built, those legacy platforms are getting updated, those legacy platforms are getting improved as we speak.

We've been working very closely with Anthropics of the world, as Mythos is being released. We are one of the first guys to actually reach out to Anthropic to see what we can do, partner with them, so that we can actually get the best use of products like Mythos.

Also, we've gone ahead and signed up a partnership with OpenAI, where we will be one of the first few design partners with OpenAI as we build out AI products in the local markets. The second piece where AI is playing a significant role is all our consumer-facing touchpoints has AI at the background, and we are incorporating that within our business model.

Third, we are actually using AI to deliver significant solutions in the market. I wanted to show you some products and demos today, just too early in the morning to try and go through two product demonstrations as all of us are ready to leave for office there, I decided to keep that away.

In Mumbai, over the next 3 days, there is an program which is being delivered by the Mumbai Tech Association. We are actually going to talk about what we are doing when it comes to AI and agentic commerce.

We've developed entire workflows, may that be around using UPI and agentic payments and deliver the transactions in the field. We're completely ready in using AI and using agents-led framework to deliver payment transactions.

We're doing three things: one is improving efficiency, improving code, improving new products using AI. I'm now going to stop and basically take questions related to our financials and also shed some more light in terms of how we are looking at the business and where we are seeing the opportunity in FY2027.

Operator

Thank you, sir. Ladies and gentlemen, we'll open the floor for question-and-answer session.

If you'd like to ask a question, please click the raise hand button on the bottom toolbar of your Zoom window. The operator will acknowledge you and announce your turn in the queue.

Ladies and gentlemen, we'll pause for a brief moment while the question queue assembles. We'll take the first question from Jayant Kharote.

Please go ahead.

Sameer Kamath

Hi, Jayant. Go ahead.

Jayant Kharote

Hi. Good morning, Amrish and Sameer.

Thanks for the opportunity. The first question is on the growth itself.

Given that we're already 2 months into the quarter, how is 1Q looking? Does that make you confident on the 21% to 23%?

Will this be something that we'll see through every quarter for the four quarters, or that West Asia pain could play into 1Q as well?

Amrish Rau

Jayant, that's a good question. We feel very comfortable about the hard guidance that we have given of 21% to 23.5%.

We are already getting to see how the numbers are rolling in for Q1. Look, the way I'm going to say this is when we actually went to IPO, the entire market asked us the question which says this ₹5, ₹6 crores of PBT positive which we had started to show in Q1 and Q2 of FY2026, people were asking us everything from is this a fluke or is this a one-time kind of a number.

We had great focus to try and explain to the market saying this is a business which can run PBT positive, PAT positive for a long period of time, and that's what we wanted to get right. As soon as we started to get right, there were questions around when in Q3 when our cash flows turned negative, it says is this truly a cash-generating machine out there?

We wanted to really get that explanation out to the Street. We focused out there.

I would have loved the growth to be 20% north when it comes to Q4 also. However, when you look at a full-year basis, we came in at about 19%.

Even in H2, we came in with almost 20%, 21% as far as growth is concerned. I feel very confidence in this hard guidance that we are given of about 21% to 23.5%.

We have incorporated the softness that we have seen when it comes to the Middle East markets, and also some of the softness that we saw on the airline part of the business. We feel very confident about the 21% to 23.5% revenue guidance that we've given.

Jayant Kharote

If you could also elaborate what was softer in 4Q and how does it change in 1Q?

Amrish Rau

That's a good question again. See, look, what I've always said is in the case of payments business, there are many external events which obviously drive us.

The economy and the consumption-related activity, second is what is happening in terms of geopolitics which affects cross-border trade, or for that matter how banks and financial institutions want to invest when it comes to payment-related solutions. Then third, something which is equally important, and we saw this during COVID period was there was clearly a chip shortage which came through in the COVID period.

Even now, actually not West Asia-related, but more AI-related, there was a chip shortage which we had seen. There was a time in Q4 where we had a backlog running of almost 2 lakh POS machines which we had to deploy in the market, and which got delayed so that between Q4 and Q1.

I have to say that it's all behind us right now. Everything on the supply chain is in place.

We have enough to deliver in the market. There was clearly an impact that we saw when it came to decision-making from some of these Middle Eastern banks and financial institutions.

It's about ₹15, ₹20 crores out there. It's nothing major.

The way I want you all to look at the business is, I believe that growth in the payments business is something which can very easily be controlled out there. What is the kind of growth that you're bringing in?

What is the kind of EBITDA margins that you can sustain at that level? I think you've got to put everything together.

As we improved the EBITDA margin by almost 500 basis points in the year of FY2026 also.

Jayant Kharote

Amrish, sorry to harp on this. I'm not getting a clear answer, maybe because within that digital infra business, is it affordability, VAS, or the in-store subscription piece?

Which of these three have actually slowed in 4Q and will—

Amrish Rau

Largely related to the infrastructure piece, the ₹20, ₹25 crores which we would have like to see coming in higher in Q4, which is largely related to the infrastructure piece. There is a small component when it came to the affordability and the flow-based transaction services, but largely around the infrastructure and deployment of some of these solutions.

Jayant Kharote

Revenues to start coming through from 1Q itself?

Amrish Rau

It has already started. Sorry, you asked another portion of the question.

When we've come up with the guidance of 21% to 23.5% in the year of FY2027, we do think that Q1, which is the weakest quarter for us on a full-year basis, we will still get to see the lower end of the guidance play through in Q1 itself. As we go forward in the rest three quarters of the year, we will start to see improved growth rates in Q2, Q3, Q4.

That's the way we would see the numbers stack up for us.

Jayant Kharote

Oh, great. That's very reassuring.

You do plan to hit 21% within the next quarter itself?

Amrish Rau

Absolutely. Now, is it going to be 20% or is it going to be 21%?

Let's see how the quarter ends. Yes, I definitely do see this, absolutely, absolutely.

I do see this on the lower end of the guidance to start off in Q1 itself.

Jayant Kharote

Sorry, if I just had to ask one last question to Sameer, the depreciation amortization line has a ₹6 crore item inched up QoQ. What would you attribute that one to?

See,

Sameer Kamath

at the year-end, we do a full true-up of any obsolescence, anything which is required based on what we can collect from the merchants, etc. There is a one-time annual activity.

The amount is about ₹4 to ₹5 crores. Rest is all linked to certain business growth that we have seen a little bit coming through with the oil marketing companies, etc.

Otherwise, this is just a one-time true-up which is done. On a run-rate basis, it will be lower.

Jayant Kharote

This is not recurring, right?

Sameer Kamath

No, no, no. This ₹5 crores is a year-end clean-up that we do, where we clean up any old obsolete items, etc.

Though we do some provisioning, but at the year-end we true it up fully for the year.

Jayant Kharote

Okay. Thank you.

Again, I think congrats on the good profitability. Hopefully we hope for better growth from 1Q onwards.

Amrish Rau

Thank you.

Operator

Hey, Jayant, but

Amrish Rau

look, again, just to reiterate out there, I guess as far as we are concerned, we want to show this as an all-round business which has enough levers to drive growth, and also to drive not just the PAT, but also in terms of our cash flow-based performance.

Operator

Thank you. That question was from Jayant of Axis Capital.

We now move to our next question, that's from Pranuj Shah of 3P Investments. Please go ahead.

Pranuj Shah

Hi, hope I'm audible. Thank you for the question.

Great to see the traction on the operating cash flow on the thing what you had mentioned in 3Q delivered on that. Just on the CapEx part, this ₹238 crores, could you break it down between DCPs and what are the other components and how do you expect that to trend?

That's our first question. The second is, again, strong revenue guidance at 21% to 23%.

I'm assuming I think international and distribution would be a big part of this. On your contribution margin, this 75%, do you expect this to taper off going ahead?

I think you've given a flow from contribution to PBT. I just wanted to see on contribution margin how do you expect that to trend.

Thank you.

Amrish Rau

I'll take the second question and request Sameer to address the first part.

Sameer Kamath

Let me take the first part, Pranuj. I think what you're seeing is CapEx in the operating cash flow.

As Amrish mentioned, when the DCPs were procured in the earlier avatar, we had in FY2025 certain outstanding payments which came through this year. On the operating cash flow basis, you see ₹280 crores, but adjusted for certain opening payouts which is there, the run rate of CapEx is about ₹180, ₹190 crores, which remains.

When you see ₹283 crores, about ₹160, ₹170 crores pertains to DCPs, which is more or less on the run rate that we've been done. Rest is related to certain older payments that we made, so that will remain at that level.

That's the first question on the CapEx side. Amrish, you can take on the second.

Pranuj Shah

Sorry, just a clarification. This DCP one is also slightly higher because of the OMC?

Sameer Kamath

See, what happens is when you procure this quarter in Q4, while we are expecting deliveries to happen given the chip shortage, all suppliers are asking for advances. CWIP also gets covered in that.

Pranuj Shah

This should slightly come off in FY2027 versus—

Sameer Kamath

As Amrish said, we looked at alternate supplies, we've got new supply chain partners, so that's a quarter-end phenomenon because of the war, because everyone was working on 100% advance. While the delivery was not happening, we couldn't book revenues, we had to incur advances and pay that, and sitting in CWIP.

Pranuj Shah

Understood. Got it.

Sameer Kamath

Sorry, go ahead, Amrish.

Amrish Rau

Sorry, I lost my thought because I had a comment to make on the first part. On the first part, I just wanted to add something.

We had a very similar situation play out during the COVID period also, where we've gone ahead and upped the inventory that we had built in our business. On the second part of the question, what I wanted to share with you is, look, we are operating at world-class levels as far as contribution margin is concerned.

I was just looking at Google's number. Google will be almost about 56%, 58% of contribution margin.

We are in the 75% range. We operate at a net revenue basis, and because we operate on a net revenue basis, and what I mean by net revenues, we don't have grossing up where we take 2% as our revenues, we just take the net to come to our revenues.

Because we operate in that fashion in most part of our businesses, our contribution margin continues to be at a higher level. That's just a business principle that we've held for a long period of time.

We don't intend to change from that operating model. That's point number one.

Point number two, however, what is happening is we are getting into newer businesses. For example, as we go into an employee benefits kind of a business in this year of FY2026, how the financial recording in that is concerned, that's obviously going to come in with a slightly different range when it comes to contribution margins in our business.

Because of that, there could be 2%, 3% up and down which can happen when it comes to contribution margin. The larger point what I want to make out here is the business that stands today, I really don't see the contribution margin changing from where it is operating at as far as we are concerned.

As newer business lines comes in, because of the revenue mix which is coming through, there could be a change of 2% or 3%. Yes, what we are saying out there is there could be a variance of 2% or 3% as far as contribution margin is concerned because of the business mix.

In terms of our operating model, we actually don't have a chance to change the contribution margin in a different manner, purely because we are operating at a net revenue level.

Pranuj Shah

Understood, Amrish. Thanks.

That is very clear. Just a clarification: this 21% to 23% is not net revenue, this is the headline revenue,

Amrish Rau

and on the

Pranuj Shah

contribution margin level, 2% to 3% delta is what you can see. That's correct.

That's correct.

Amrish Rau

At a contribution margin level, we came in at about 73%, 74% in Q4. On a full-year basis, I think we would have come in at about 74%, 75% on a full-year basis.

Pranuj Shah

Understood. And 2% to 3% delta is where it can go either way from here.

Amrish Rau

That's correct.

Sameer Kamath

As we have explained in the deck also, Pranuj, I think in our issuance business, our value proposition is not just the back-end tech infrastructure. We actually help and partner with brands in acquiring and retaining customers.

Distribution of those cards either directly through our enhance portal Woohoo, which you have put out in the deck as well, or through third-party marketplaces where we have a pass-through distribution cost, becomes a critical lever. The good part is distribution incrementally is additive to the EBITDA while it may be smaller on contribution level, but also it fuels the processing business because brands see value in the holistic program offering that we have.

That's why, as we explained in the last quarter as well, we'll remain in that guidance range that Amrish has said, but this is where the new edge for us in terms of what value we deliver to the clients comes up.

Pranuj Shah

Perfect, understood. Thanks a lot, Amrish and Sameer.

Operator

Thank you. Our next question is from Prakhar Sharma of Jefferies.

Please go ahead.

Prakhar Sharma

Hi. Good morning, everyone.

Thanks for doing this call and the clarity. I have a quick few questions.

First part is, can you discuss of the trends in terms of the affordability business that you are seeing for the quarter and maybe early part of this quarter? What do you expect for the full year, because we are seeing a lot of credit card players pull back on offers, and I don't know what is the change they are doing in terms of strategy on subvention.

If you could discuss that part of the business first?

Amrish Rau

Prakhar, that's a good question. Look, I'll have to say right now, when it comes to offers and programs being run by banks and also for brands are concerned, there is always a change which all of them have been doing, and the change has been going on for many years, where what we are getting to see is as soon as a certain category is becoming very relevant and understood by the consumer, some of those offers are being taken away.

One of the largest banks in India in the last 2 to 3 years' period, started to pull back on the offers that they had running with one of the largest mobile phone brands around the world. Now, obviously, what that meant is that the bank and financial institution believed that consumers are ready to pay for that product, and consumers are ready to go in with a lower offer-based program, but they will still be able to see traction.

Now, that move has been going on for the last 2 to 3 years. What we have equally seen from banks and financial institutions, they are coming up with newer programs where they want to promote affordability solutions.

One sector which I can give you a very immediate guidance is around what's happening in terms of EVs. One of the leading EV players in the market, we are now getting to see traction coming up when it comes to affordability in the EV segment.

We're seeing similar such opportunities open up not just in terms of EVs, but also in terms of regular non-consumer durable brand-based affordability solutions which are starting to take off. Yes, we are getting to see a change when it comes to banks and financial institutions' behavior when it comes to subvention, but it is popping up in other parts of the market where they are promoting it.

That's one part. Second part, which is very important and which I have to clarify out there is obviously what we are getting to see is if the consumer durables take-off in the market is lower, affordability solutions take-off also gets slightly lower.

There what we are doing is we are working hard so that we can go and compete against new line of credit which is being delivered. There are NBFCs, and there's a world-class NBFC which delivers new line of credit at the point of purchase, and they've been doing it over the last 10 years.

Our objective then starts to become how we take our banks' credit card-based line of credit and start to compete with them much more proactively. We've been continuing to do that.

How can you improve the number of stores, how can you improve the number of credit lines which have been delivered at the store so that we can continue to maintain our growth. My CFO and I, we talk a lot about it where what we don't want to do is we really don't want to go back and say that, look, there is a softness in the affordability business just because consumption is down or just because mobile phones are less being procured out there.

Our job is to come up with newer sector, come up with newer touchpoints so that we can still maintain the year-on-year growth when it comes to affordability. I just want to again clarify, right, in the flow-based services, there are multiple revenue lines that we've been now able to generate, may that be around DCC, may that be around what we are doing with consumer fintech partnerships that we have in the market.

We're continuing to increase consumer fintech partnerships. We today have partnerships with at least three, if not four, consumer fintechs so that they can take their offers to their consumers at the point of purchase.

Maybe these offers are not just affordability offers, but these are offers, for example, buy a coffee at 50% of the price, convert it into an offer-based transaction.

Prakhar Sharma

Got it. Is it possible to clarify the split between affordability and VAS, either in terms of revenues or the GTV part?

Amrish Rau

We haven't been keen to show that in detail right now, Prakhar. If you would have seen, we started to give out a little bit more information.

One of the things that we've proactively gone out is said where in our online business we've grown by 60% on a year-on-year basis. That's a very proactive step that we have taken because we feel that now that we've shown the market that we've been growing in online by 60%, we should be able to track to that number and keep improving on that number going forward.

We will continue to show more detailed breakup also as we go forward.

Prakhar Sharma

Got it. Just a few follow-up questions.

One is, over the last 1 year there has been an adjustment on the contribution margin, even as you've delivered well on your EBITDA, adjusted EBITDA guidance. As the year goes through, how do you think we should factor the contribution level for FY2027, '28?

Amrish Rau

Prakhar, as I said in the last question, I think you should assume a variance of 2% to 3%. If you saw in, for example, in Q3 the Q3 the contribution margin was higher than where it was at Q4.

In fact, even in terms of Q2, Q2 was slightly lower, Q3 was higher, and then the Q4 came in slightly lower than Q3. I think it will move around in a 2%, 3% kind of a range, is what I would want to mention out here.

Prakhar Sharma

From a full-year perspective, like for FY2026, that is the benchmark, whether—

Amrish Rau

I'm not actually giving a guidance on that one, because I don't have an handle yet in terms of the breakup, and how the breakup will flow as far as revenues concerned or volumes are concerned. We will continue to give more specific color on this between all our calls.

Sameer Kamath

Prakhar, the only thing you have to keep away is actually we are seeing no margin pressure. In fact, we are actually seeing some price-ups happening in some of our segments.

Whatever change we are seeing is purely an outcome of the business mix versus anything else. In fact, we are seeing ability to price better in many of our segments because of the reasons Amrish mentioned at the opening level.

We can maybe share more color as we go through our remaining quarters to give comfort on that as well.

Prakhar Sharma

Got it.

Amrish Rau

I wanted to make one point which I should have done in my earlier call also. When you go to lower than the enterprise merchants, and these are merchants with about five stores, six stores, we actually saw a infrastructure business where we deployed POS machines and did integrations out there.

We actually saw on a year-on-year basis almost 30% growth. That's an area where our unit economics we've actually been able to improve by about 7%.

Not just market expansion, but also at a better operating model.

Prakhar Sharma

Just quickly, you did mention on the call that you're seeing some sort of a competition pullback happening in the POS business or any of the other businesses. One, if you can give some more details on what you're seeing on the ground.

Secondly, your growth guidance, I assume it will include the Shopflo and any of the inorganic things. Just to confirm, besides the Shopflo acquisition, does the guidance include any inorganic boosters?

Amrish Rau

No, it does not. It does not include any inorganic boosters to our numbers right now.

As I said, when we made the acquisition around Shopflo, Shopflo on a revenue basis compared to the larger portion of the business is still extremely small. It's a product-led acquisition that we have done.

Even in the case of Shopflo, is not going to have a material impact when it comes to the growth numbers are concerned. Will it help us to deliver to let's say a 50% to 60% growth on the online side of the business?

Absolutely. Without that, would we have come in at 56% 50% to 60%?

I think we would have still come in in that kind of a range. It just helps me to cement it, but it's not going to be material.

We have not included any inorganic numbers there. In terms of field and what is happening in the pullback, look, I'll give you very specific examples.

When it comes to these petroleum companies, and we'll be deploying our terminals at almost about 50,000, and we've already started 50,000 terminals, these locations are far-flung locations out there. These are on highways, these are in small villages of the country.

For somebody to go into that segment, they're going to have to deploy people to go into that segment out there. It's a huge commitment for somebody to go into that area if they are not already present in the offline side of the business.

We are getting to see the newbies in this business actually pull out of it, because it's just not economically viable for them to go into that segment. I would have done the same if I were in their place.

That's one segment. Newcomers pretty much are taking a step back out of it, because it's just not economically viable to go in there.

The second is, we are seeing a certain segment of businesses where they are basically saying that, look, their large revenue models is not around payment-based revenues. The large revenue models around what they do around the financial services and how they monetize financial services.

Hence, the segment of merchants that they want to focus on is completely different than an OMC. For example, an OMC does not need a loan today.

Hence, this is not necessarily a segment which somebody would ideally want to go after. There is obviously a little bit of play out there, but that's not necessarily a segment that somebody wants to address in the market.

For us, this is bread and butter. This is where we make our money.

As I have said it for a long period of time, we actually don't do any lending-related business in our company. We have no choice but to focus on that merchant base which will be able to pay for our technology that we deliver.

Prakhar Sharma

Perfect. Thank you so much for all the details.

Sameer Kamath

Best of

Prakhar Sharma

luck. Thanks, Prakhar.

Amrish Rau

Thanks, Prakhar.

Operator

Thank you. Our next question is from Aryan Tripathi of MK Global.

Please go ahead.

Amrish Rau

Hi, Aryan.

Operator

Aryan, could you unmute?

Amrish Rau

Go ahead, Aryan.

Operator

Aryan, you may ask your question now. Your connection is unmuted.

There seems to be no response from this connection. We'll therefore move to our next participant.

That is Gaurav Rateria of Morgan Stanley. Please go ahead.

Gaurav Rateria

Hi, hope I'm audible. Congratulations on strong performance on operating profit and cash flows.

I have actually three questions, Amrish. The first question is that you have significant amount of revenue pools in each of your segments.

If you could help us to bridge the gap between this 17% and 21% to 23.5% guidance, of which revenue pool will see acceleration, and which will help to kind of give us comfort on bridging that gap. That's question number one.

The question number two is any color on what has been the revenue growth in the affordability business per se, within the flow and affordability segment you had in FY2026? How much has been the same-store growth versus that of the expansion to the larger percentage of the terminals generating this revenue?

That's question number two. The last question, I was quite intrigued by the comment on the new segments that you're adding on employee expense, which probably will be dilutive to the CM, but may not be dilutive to your operating profit.

If that is the correct understanding that I have, then your conversion of the incremental contribution profit to your adjusted EBITDA, that number ideally should improve more than 55%, which you are mentioning for your core business. Is that understanding correct?

Thank you.

Amrish Rau

Let me start with the last point out there. There are two parts of the last point which you're making on the contribution margin side.

If our contribution margin is in the 70% to 75%, will we be able to capture more to the EBITDA line than what we have shown at 55%? The answer is yes.

Then why is the number at 55% and why is the number not at 65%, for example, is because we don't want to give out a guidance, a hard guidance where we feel we will not be able to deliver to it or not be able to achieve to it. So 55% is a number that we feel super confident that we'll not be able to miss.

That's the reason why we explain that about two two quarters back. When it comes to contribution margin and, for example, on the employee benefit, that was an example.

The reason I'm calling that out as an example is because what will be the accounting rules and how the financial model will operate, it's not clear to me today as we launch this product over the next 45 days to 60 days period. For all it is an entirely 100% net revenue-based revenue recognition that we would have to do, and then I'd see no fears when it comes to will the contribution margin be at 75% and higher.

It could be very well be higher on that. I just wanted to give this as an example of new business.

I'm not giving specifics of what the contribution margin on this business is concerned. That was just on the last point.

In terms of the breakup of revenue growth, look, before we went to IPO, what we were sort of talking about is that we felt that the lowest growth will come out of the infrastructure side of the business. We actually see about a 2%, 3% improvement, and again, I'm not telling you hard numbers out there because I think it's unfair for me to give you hard guidance on segment-level revenues out there, but we are getting to see that there'll be at least 2%, 3% improvement on growth when it comes to infrastructure business, which is really the POS and the deployments, or for that matter payment gateway-based classic transaction-based revenues that we get, that we are seeing actually grow a little bit higher than what we had assumed earlier.

That was point number one. The second thing is, when it comes to flow-based revenues, again in the flow-based revenues, we felt comfortable with where the growth rates would be, and that I don't see any change in those growth rates, largely related to what we're getting to see in affordability, but also in the kind of services that we're continuing to add on the flow-based revenues.

Again, just to give you specific examples on that one is, now that we have a lot of data related to consumers, that is our merchants' consumers, and about the merchant itself, using AI, we've actually been able to create a nice, interesting revenue streams, wherein we give them better insights about their consumers, data related to their consumers, and we're starting to charge them for that services. That's just a new revenue line which has been growing for us over the last 2 years.

Now, all of these new services that we are delivering is allowing us to keep the flow-based revenues to operate at the same growth levels where it was. Then the third area for us from a growth standpoint is going to be in terms of international markets.

We have said this before that we feel Southeast Asia, Middle East, and Africa is a very interesting play. We just launched our POS-based services, and you'll see a lot of marketing associated to our POS-based services when it comes to Singapore market.

We launched our POS here in Singapore. Again, the argument is very simple: why should an American company deliver payment-related services in the Southeast Asian markets, and Pine Labs, which has the best payment-related solutions, should not be addressing the markets before?

We are actually going proactively into markets and saying, let's try and win deals against the global majors when it comes to payments. At least two deals which we have won are direct head-to-head competition against global large payment companies, and we've actually won those deals.

We do see international driving growth, and that's the one which is giving us comfort around the guidance that we have given on growth.

Gaurav Rateria

Thank you. Just a question on the affordability revenue growth in FY2026 and what would be that number for same-store growth basis?

Amrish Rau

Sameer, have we given any color on that one? Can I leave this question to you based on what color we've already given?

Sameer Kamath

I think not specific color as such, but I think what is the big opportunity for us, Gaurav, is almost probably a third of the growth that we look for in this business comes from activating merchants, and I'm not saying technically. Technically, all stores are activated, but a large part of our effort is to make people aware of EMI as an option, both at a customer level and at a merchant level.

We've seen significant, maybe as I said, maybe 25% to 30% of the growth come in from activating merchants and stores. Now as we said, as we're moving to new categories like some of the categories, EV, NCDITs categories, I think activation will continue to play a very important role.

If you've seen, even in our deck, we have given a ratio which we've been guiding for some time, saying that that's an improving ratio. A year, a year back, that number of POS machines activated for flow and transaction, this includes all kinds of services, were at 21%.

That's improved to 30%. Obviously, it starts with a small number and keeps multiplying thereafter.

I think that's a number which will continue to add to our growth for the broad guidance that Amrish has given of 21% to 23.5%.

Gaurav Rateria

Thank you, and all the very best.

Operator

Thank you. A quick reminder to our participants, if you wish to ask a question, you may click on the raise hand icon.

Amrish Rau

I also in general want to proactively answer a question. See, the payments and infra business, while there might be a swing of 1% or 2% here and there, one thing that you can remain very confident is these are long-term infrastructure partnerships that we are building with banks and with retailers.

Today, for a bank and a retailer to replace or displace Pine Labs is a 9 months' effort. Honestly, for us in our business to be able to see how the revenues are going to come through for the next 9 months period, it's a very easy task there in front of us.

As I told you, a few percentage point here and there will move around, but a large revenue miss I don't see happening in this business, purely because we are able to see at least 9 months in advance how that revenue pool is going to move around.

Operator

Thank you. Our next question is from Ramesh Shah, an investor.

Please go ahead.

Ramesh Shah

Am I audible?

Operator

Yes.

Ramesh Shah

Hi, Amrish. Congrats on very good numbers, I must say.

Coming to the question, wanted to understand if you have any thought process on entering the crypto game? That's the first one.

Amrish Rau

Ramesh, I have to say that investors always challenge us with questions which we have not been prepared for, I'm actually very happy to take up this question. Ramesh, answer around crypto is a very clear no.

We have no interest in getting into crypto-related services. However, what is happening around stablecoins is so exciting today when it comes to international markets.

See, I'll explain this in very simple words. When it comes to UPI, faster money movement has already been taken care of in India.

There is no problem when it comes to me sending money to you or me sending money to a merchant, because of the UPI infrastructure. Globally, that is a pain point, and stablecoins is definitely solving for that.

We are getting to see stablecoin coming up in areas for faster movement, may that be in person-to-person, person-to-merchant, or when it comes to bulk remittances-related services, and I find that to be a very exciting area. That's point number one.

Point number two, which is equally exciting, is in terms of what's going to happen in terms of programmable money. What I mean by programmable money is a certain amount of money can be used only for a certain related services.

Now, that is a very interesting space where you can actually define where does this money go. That programmability of money is what stablecoin is allowing you to solve for.

We are actually fully ready with our infrastructure platform where on a stablecoin-based account or a stablecoin-based wallet, a prepaid card with a Visa or a Mastercard logo can get delivered in global markets. For example, if there is a bank in UAE which wants to deliver a stablecoin-backed prepaid card, we've developed the entire back-end platform for that.

It is a bank's business, bank will get the consumer, but all the technology-related services getting paid on per-transaction basis, our infrastructure is fully ready. We are going to be starting in the next 1 month actually sales activities to get more clients on the stablecoin-backed prepaid platform for us.

Short answer to you is not in crypto, but stablecoin is a very exciting area. However, entirely in global markets, and nothing to do with India.

Ramesh Shah

Thank you. Second is, are we planning any fundraising anytime soon?

Amrish Rau

No, we have no interest in raising funds. We are in a very comfortable position.

Sameer Kamath

Ramesh, as we have put in the presentation, we have ₹2,700 crores of cash. We also are organically generating free cash flows, and I think where we stand today, we are quite healthily capitalized for all the growth initiatives we have in mind.

Ramesh Shah

Okay. Any explosive kind of growth that can happen in near future because of VAS services picking up or while monetizing our digital infra that we've created over the years?

Amrish Rau

Look, we continue to add newer flow-based services and revenues. I have to say that it's every founder CEO's dream that we are going to find a Blinkit within our business, but not something which I'm ready to talk to on an investor call.

Ramesh Shah

Okay.

Amrish Rau

Thanks, Ramesh.

Ramesh Shah

Last but not the least, today if you're going to issue some ESOP shares, what price will you issue them to your employees? Again,

Amrish Rau

that's something that we've spoken quite clearly to the market is we have taken a policy where we are going to issue out ESOPs today in the range of where the current FMV is. There might be small ESOPs which will be at deep discount, but that'll be very, very small and in between.

Largely, we are going to be, in fact, all through FY2026 also, all the ESOPs which we had issued have been at FMV or near to FMV and not at a deep discounted level.

Ramesh Shah

Can you please share the FMV?

Operator

Mr. Shah, I'm sorry, may we request you to return to the queue?

There are several participants.

Amrish Rau

FMV is not something which we can calculate. It's as per what the current stock price is.

Sameer Kamath

It's based on the 3-month market rate. It's based on the 3-month market rate, it's driven by that, it'll be more to the market price.

Sorry, go ahead.

Amrish Rau

Thanks, Ramesh.

Operator

Thank you. Our next question is from Vijit Jain of Citi.

Please go ahead.

Vijit Jain

Hi. Thank you.

Can you hear me?

Sameer Kamath

Yes, Vijit, go ahead.

Vijit Jain

Yeah. Hi, Sameer.

Hi, Amrish. Thanks for the additional color, a lot of additional color you've provided on this call.

One question I have on the OMC business, you've said 130,000 terminals by end FY2027, and Amrish, I think I caught you saying 50,000 terminals deployed right now. Are we looking at 80,000 net new additions just from this OMC, the three OMCs' account?

Is that how I should think about it?

Amrish Rau

Vijit, it's 50,000 pumps, and it is about 130,000 POS machines out there. We've started in phasewise taking over this.

Right now, what I can tell you is, from what we project to be the steady state, we have deployed up to about 50%. When I say deployed, I'm talking in terms of volumes that we've started to already capture.

It is 50% of what we believe the steady-state number as far as OMC is concerned. It's actually changing on a monthly basis, but as we speak, it is at about 50,000.

Sorry, it is at 50% of the steady-state number.

Vijit Jain

I see. So 130,000 is not currently deployed right now.

Sameer Kamath

That— That is in the process of deployment.

Amrish Rau

It's not been fully deployed, Vijit. The second piece to it is even let's say so when I'm saying 130,000, when I'm saying 50% of the volume which have come in is, let's say we would have deployed 80,000, but 65,000, 80,000, 15,000 transactions have not started to take off.

Transactions might be taking off in the next few months out there. Actual deployment would be higher than 50% which has already been completed.

Volumes that we are getting is about 50% of what we believe it will be when we reach the full 130,000.

Vijit Jain

Understood, Amrish. Amrish, and I think you alluded to it just now, there was another comment in the letter which said you now have 50% market share in fuel retail outlets.

I think my broader question here was, when you get to that level of processing 50% of digital payments in fuel retail outlets, are there material new value-added services, opportunities that you have a line of sight that you can unlock? If you can give a broad scale or any flavor on what those could be, when you have that kind of scale in this that you can unlock.

That's my second question on this, and then I have an additional question on gift card business.

Amrish Rau

Vijit, let me give you a background. In fact, the petroleum segment business for Pine Labs is one of the oldest business for us, and there we do everything from fuel pump automation.

I will break it up into two parts. One is the forecourt which you have out there, the forecourt controller, the integration into the forecourt controller platform.

That's one of the services that we do. Second is purely in terms of payment and payment infrastructure deployment, that's second area.

Third is, based on the payment infrastructure, what is the transaction-based revenues or flow-based revenues, that is the third area that we make revenues in. Fourth is what we do is the loyalty-related services.

For example, with Indian Oil, we have already announced this, the Indian Oil loyalty card, the XTRAPOWER loyalty card of Indian Oil, for the next 5 years the entire end-to-end management of that product is going to be done by us. The loyalty-related services that we've taken over for Indian Oil.

Then fifth is even now as we speak, that there are newer tenders which are coming up for newer services as IoT gets implemented. IoT-related newer tenders which are coming up from these OMCs, we are bidding for those.

There are multiple revenue lines which we have from OMCs. Again, these are the kind of nuances which we are not able to explain very well is when you come to an OMC, it's not just about the terminal.

It's a multiple services that we do, and the similar thing which we are doing for other segments also. It is not just the device or the terminal that we're deploying, but you're right, it's a multiple revenue stream that we have from these OMCs.

Vijit Jain

Got it. Amrish, is this—

Amrish Rau

By the way, Vijit, I'll give you an answer on this XTRAPOWER one, because it's an L1 tendering, it's an open number out there, it's a ₹60 crores contract, nothing to do with terminals, by the way, purely in terms of managing this. It's a ₹60 to ₹65 crores kind of a revenue business for a 5-year period, where we are basically taking over the loyalty program out there.

As I said, it's an L1 tendering, it's an open number, that's why I'm just explaining that number in detail.

Vijit Jain

Understood, Amrish. Amrish, how much of this would be driving the growth acceleration from 19% to let's say a midpoint of 22% that you're guiding for?

Amrish Rau

Again, that's a good question out there. I do see, I'm just doing a quick, I would say almost 30, 40 30, 40 basis points would be because of this deal that we have already bagged.

Vijit Jain

Got it. Thanks.

Vijit,

Sameer Kamath

the answer we gave you of 2% to 3% incremental growth in one of the earlier participants, some of these, like the mid-market segment where Amrish was saying we are getting more visible on the street, there are substance segments, OMC contract, all of this are giving us the confidence for the 2% to 3% incremental growth over what we're already doing.

Vijit Jain

Understood, Sameer. Thanks.

My second question is on the gift cards business, Amrish, you said somewhere in between that when you do distribution in gift cards, and I think Sameer, you said that as well, it's lower CM, but it's absolute EBITDA accretive. Did I understand that right?

Then, if I know this right, distribution is mostly in your India gift cards business. You do less of distribution in international.

From that whole IAP segment point of view, is it right that if you do more of distribution in India, it's contribution margin dilutive, international is more contribution margin dilutive, and the rest of your gift cards business is at a higher margin level? Is that what is going on here?

Amrish Rau

I'll let Sameer answer in detail, but I want to just give an highlight number, right? In our entire revenue numbers, distribution is the only number which is at a gross revenue level purely because of accounting policies.

Everything else is 100% net revenue. That's just at a high level.

Sameer, you want to go through the next detailing?

Sameer Kamath

Just a couple of questions, Vijit, to set the context. See, distribution and processing we do are not two separate businesses.

That's an integrated offering we give the brand. If a brand comes to us, for example, XYZ brand comes to us, they don't come to us to say, "Only, okay, process my back-end prepaid card."

We actually come to us with a solution saying, "Listen, we can help you acquire customers, because creating a wallet, creating a prepaid card helps you retain, acquire, and grow customers, and kind of create a lifetime value for that customer." Now, to do that, we have to do a great institutional-grade processing.

Now, obviously in processing, the large part of the cost is your tech cost, AWS cost, and people cost, so that sits below the contribution margin. Therefore, the flow-through on processing is almost 95%, 98%.

On distribution, there is no incremental cost. The only cost is either what you do yourself or what you do to your partners where you have to share some part of the listing fees or something like that.

Now, that business fuels two things for us: A, makes us an attractive program manager for the brand who looks not just at the back-end part, but a solution to acquire customers, and B, it also helps us improve our processing, because with that edge, we can also multiply the processing efficacy which comes out of it. Therefore, if you see this integrated business model differentiates us versus just someone who is on either the distribution side or on the processing side.

Having said that, given that a traditional market when we started this business was in India, we've been able to build a very strong market share across distribution, and obviously a very high market share on processing given that we're a preferred partner here. In the international market also, which is growing at 44% for us as we've shown in the presentation, we started off by processing for a few brands like we have given out some guidance earlier that we have within Woolworths, with certain airlines, etc., but now we are also building distribution prowess, because that's an integrated offering again that brands look for.

As we are stronger on distribution side here, but we're definitely growing traction on the distribution as far as the international markets are concerned. Look at this business as an integrated offering, where at the CM level you might see some changes, but at a flow-through level you'll see slightly differently, and that's what my guidance to the Street would be: look at this as an integrated model and not like two separate businesses running within one.

Vijit Jain

Makes complete sense, Sameer. Thanks.

Thanks for that. That was very clear.

Just one last question. There were two comments on non-electronics in affordability piece in the presentation, and I think you've said somewhere that it grew 40% and somewhere that 60% YoY growth in volumes.

Is that broadly right: 40% growth in value in non-electronics affordability and 60% in terms of volumes?

Sameer Kamath

No, I think what we guided is that the full-year number is 60%. Last quarter was about 40%, 45%.

What we wanted to say is on a full-year basis, this category, as Amrish said at the beginning of the call, is growing significant traction. As Amrish said, some sectors and sub-sectors will keep going through pluses and minuses.

Our job is to get, see, affordability is probably 10%, 12% penetration of the total GTV in the market, there is a significant headroom for growth here. If you look at it, our job—

Amrish Rau

Sameer, I'm going to stop you out there. This is an important point which I wanted Vijit just highlight out there.

We think the affordability-based segment, we are playing in a market which is less than 10% as of now. I think there's lots to go, and I'll give you some more color on it.

What we are doing is when the consumer walks into the store, consumer already has a credit line. There is a massive segment which, for example, the Bajaj Finance of the world go after, is where they deliver new credit at the point of purchase.

May that be a PL or a consumer durable loan, that's a segment which we are today not covering because we don't have enough NBFC coverage out there. That's one.

Second is, there is a post-purchase installment payments program also which happens out there. That's a second piece which one needs to cover for.

Third is a classic PL where somebody is saying, "You know what, I'm doing a renovation of the house. I'm taking a ₹3 lakh loan.

I'm going to spend 2.5 on the house, but I'm going to ₹50,000 for white goods out there." All of these areas, we're not even playing in that area yet.

I think the affordability segment is much broader than just this one area. Second is, when I say affordability, today we look at it purely on the lending side, but there is lending, there is insurance, there is trade-in, there is early buybacks, all of those services also which gets clubbed on that affordability side.

Sorry, Sameer, you can continue now.

Sameer Kamath

No, I think, Amrish, you covered it. What I wanted to say is that all of this blended put together contribute to how we grow in that segment, and therefore this call-out that we have done of newer categories that we're bringing in, Amrish mentioned EVs and others, is what is driving and giving us confidence on our directed growth which is there in that segment.

Vijit Jain

Got it, Sameer. Is there any broad number you can give on what is non-electronics right now, just in terms of scale relative to—

Sameer Kamath

We don't give individual segment cuts, Vijit, but what you have to know is that—

Amrish Rau

Vijit, it's small. I would say it's less than 5%.

Vijit Jain

Okay.

Amrish Rau

That's the reason why we called it out also in that note out there. We want to invest there.

Vijit Jain

Got it, understood. Thank you so much.

Amrish Rau

In online also, by the way. By the way, when I say affordability, it's not just offline.

We do a lot of affordability in the online segment also. I think in the online segment, there is a larger market to capture, not necessarily in CDIT, but also in the non-CDIT segment.

Vijit Jain

Understood. Thank you so much.

Those were super helpful. Best of luck for the rest.

Thanks, Vijit.

Amrish Rau

Thank you, Vijit.

Operator

Thank you. Our next question is from Aryan Tripathi of MK Global.

Please go ahead.

Aryan Tripathi

Good morning, am I audible?

Amrish Rau

Aryan, we can hear you now. Go ahead, please.

Aryan Tripathi

Congratulations on a good set of numbers. My question is directed towards the affordability business.

Historically, we have struggled to convert accrual profits into cash profits, primarily due to the heavy net working capital requirements in the affordability segment. This quarter, however, marked a sharp trend reversal.

My understanding is that we have resorted to bill discounting that has improved our receivables collections, driving ₹202 crores in early settlement-related cash inflows this quarter. This resulted in a strong EBITDA-to-OCF conversion of 71% for the fiscal.

The trade-off has been that we have lower take rates in the affordability business. From my calculations, the take rates were as high as 35 bps in the quarter before, and now it has gone down to 30 bps.

My question is that, is this the new normal for the affordability business? Is 30 bps take rate and a shortened working capital cycle from a 60-day cycle to now a 45-day cycle, is this the new normal?

If the working capital cycle is going to shorten further, can the take rates be maintained at 30 bps?

Amrish Rau

Aryan, I'm going to let my CFO answer this question, but as the CEO, I want to give you a general direction, right? I think the Street has told us very clearly saying that they don't necessarily like the fact that our working capital is getting bloated, and we've taken note of that, and that's exactly what we've tried to solve for it, because obviously the messaging has been very clear to us.

Now, we've been very clear to you also is that by making those changes, is that going to have a material impact on our financials? The answer is no, and that's something that we've wanted to show the Street very clearly.

Yes, you are right in what you are pointing out there. Now, is that impact going to be 35 basis or 30 basis?

Honestly, that's not how I run the business. Sameer, if you have any color to give to Aryan—

Sameer Kamath

No, I have a clear answer, Aryan. Thanks for this, I think very detailed work on asking this question.

Two things here: our working capital was typically in the range of 14% to 15%, and we've remained in that range as far as working capital beyond the early settlement is concerned, and that's what we have guided and that's what we have told the Street as well. Last year, when the working capital last quarter it came at 22%, we had explained it's cyclical to festivity and it'll normalize on a full-year basis.

We have delivered that. That's come through multiple things: certain one-time reversals that happened because of Q3, obviously that panned out as we had explained to the Street; second, there's been a serious drive on collections, efficiencies, working capital, all of that.

That's contributed to a working capital efficiency not just at an early settlement level, but beyond that as well. Coming to early settlement, there are two things here: one, there is a cost associated with this, which is typically we are taking some of this to off-balance sheet as Amrish said, we wanted to do that, but on a full-year basis, we have grown that business and you've seen on a full-year basis, and one quarter you would have seen a reversal because we focused on closing out a lot of clients, etc., on the factorization side, but on a full-year basis you see that has also contributed.

If you see in that ₹400 crores, there has been an incremental deployment in ICB as well. Does that impact our business in a way?

No, answer is no. Coming to your question on take rate, see, the flow business take rate of 30 bps is a factor of multiple line items of revenue.

It's not just about affordability. If you look at pure affordability, our take rates are quite stable and strong.

There are other things like UPI, there is DCC, etc., some of which was slightly impacted because of travel restrictions, etc. If you look at it as a subset, you see that as a trended lower number, but that's an aggregation of multiple line items, not necessarily about affordability.

Our affordability take rates continue to remain extremely strong.

Aryan Tripathi

We can see the take rates going back up to 35 bps?

Sameer Kamath

It's a mix. I'll tell you it's a mix.

It depends whether mix lands up, to be very candid about it. For example, UPI volumes go up, but the take rate goes down, you'll see the take rate as a mix changing.

It's very difficult to guide, but intra-segmental yields, as we're saying, remains very strong and no pressure on that at all, because of ICB or otherwise.

Aryan Tripathi

Sure. Is bill discounting going to be a quarter-specific thing for this quarter or— No,

Sameer Kamath

no, no. It's a program that we are running.

In fact, we had to onboard a lot of brands. It requires a lot of collaboration with banks and brands.

It's not automatic, because you have to work with them on documentation, closures, and all. I think we have had a great push, and I think this is not going to take away all of our ICB balances, but yes, it is going to be a program and not a one-time activity.

It's a program that we have been running, we've just accelerated it through our conversations with brands and banks to get it on this platform. Sure,

Aryan Tripathi

thanks for that. Just a housekeeping question: I see that there is a ₹111 crores financing cash flow related to the bill discounting number, but I see no spike on the financing cost despite that.

Are the affordability revenues being recognized on a net basis already, adjusting for the interest expense related to the bill discounting, or is there something else that's going on?

Sameer Kamath

There's no change in the accounting. It's consistent with what we're doing.

The source of financing can change, whether it's that. I think we charge tech fees, and all of these are our internal working capital requirements which are there, there's no change in the accounting because of this change, other than what is seen in the balance sheet because of factorization.

Sure.

Aryan Tripathi

Thank you. Thanks a lot.

There are a bunch of questions on the chat box, which a lot of it is already answered except one from Arvind. If you can take that, please.

Operator

Sure, I'll just read it out. The question is from Arvind Arora.

His question is, "GTV growth is around 50%, whereas revenue growth is around 19%. Is there headroom to increase monetization?"

See,

Amrish Rau

the short answer is yes. As we have explained this before, our revenue models vary by the segment that we play in.

In some cases, it is purely based by the number of transactions; in some cases, it is on the value which is associated to that transaction. Our constant endeavor is to obviously get to more value-based revenue coming to us.

Yes, again, the short answer is yes, there is a place for us to cover that gap.

Sameer Kamath

Arvind, also to add to what Amrish said, if you see the layers on value pools that we build out, it actually covers that quite well. The distribution layer is largely a linear layer, where almost all of our revenues are recurring in nature.

In fact, one important number for you guys to know is most of our revenues are all recurring in nature. The base layer is largely MSF, which is rentals.

Now we are getting to monetize GTV. You can see the volume of throughput we do, which is 50% growth, our revenue growth of 19%, a large part of the incremental data will come from the fact that we're monetizing GTV through multiple cohorts of revenue we have within the flow and affordability business.

The answer to that is very clearly yes.

Operator

Thank you. That was the last question.

I would now like to hand the floor back to Mr. Amrish Rau for closing comments.

Look,

Amrish Rau

thank you very much for taking this call early in the morning. I hope we've been able to give more color on our business.

Both Ritesh and Sameer are available for the conversations over the next few quarters. Thank you very much.

Sameer Kamath

Thank you, everyone.

Operator

Thank you, Mr. Rau, and thank you, Mr.

Kamath. Ladies and gentlemen, on behalf of the entire Pine Labs leadership team, we would like to sincerely thank you for taking time to join us today and for your continued interest and support of Pine Labs.

If you have any follow-up questions that were not addressed during today's call, please feel free to reach out to our investor relations team, and we would be happy to assist you. This concludes today's call.

We wish you have a pleasant day ahead. Thank you, everyone.

Goodbye.