Good evening, ladies and gentlemen. I'm Mike, the moderator for this conference.

Welcome to the conference call of Route Mobile Limited arranged by Concept Investor Relations to discuss its Q3 and 9M FY26 results. We have with us today: Mr.

Rajdip Gupta, Managing Director; Mr. Tushar Agnihotri, Chief Executive Officer; Mr.

Vinay Badalia, Chief Strategy Officer and Investor Relations Officer; and Mr. Raj Gill, Group Chief Financial Officer.

At this moment, all participants are in the listen-only mode. Later, we will conduct a question-and-answer session.

At that time, if you have any question, please press * and 1 on your telephone keypad. Before we begin, I would like to remind you that some of the statements made in today's earnings call may be forward-looking in nature and may involve certain risks and uncertainties.

Kindly refer to slide number 2 of the presentation for the detailed disclaimer. Please note that this conference is being recorded.

I now hand the conference over to Mr. Rajdip Gupta.

Thank you and over to you.

Thanks, Mike. Good evening, everyone, and thank you for joining us today.

At the outset, I'm pleased to announce an important leadership evolution at Route Mobile that will strengthen our management team and sharpen our execution as we enter the next phase of sustainable, profitable growth. After successfully steering the company through its growth journey as MD and CEO, I will be transitioning from a CEO role, with Tushar Agnihotri taking up the CEO position at Route Mobile.

Tushar brings extensive CPaaS industry expertise, complimented by the strong track record in sales and operations leadership. Tushar will drive overall company operations and accelerate our strategic initiatives for growth and profitability.

While I continue to lead the strategic direction of the group business, working closely together, we will translate Route Mobile and Proximus Group vision into tangible, enduring outcomes for Route Mobile, bringing greater focus and depth to our leadership team. Coming to the performance of Q3 '25-26, the past quarter has been about resilience and disciplined execution amid our business mix transformation.

While reported revenue faced pressure due to slight decline in certain low-margin international messaging flows, our core franchise remains robust, with clear benefit emerging from our strategic focus on higher-quality, higher-margin revenue streams. What gives me a particular confidence in is how our strategy is materializing through concrete customer deployment in Q3.

We successfully deployed WhatsApp-based last-mile logistics solution for two of the world largest retail chains, enabling sophisticated delivery orchestration and real-time customer communication at massive scale. We also launched an automated admission process chatbot on WhatsApp for one of the India's leading educational institutions, streamlining enrollments for thousands of prospective students.

Additionally, we implemented a comprehensive digital ticketing and customer notification system for a major state-owned waterways company in India. These marquee deployments underscore the versatility of and the enterprise-grade scalability of our WhatsApp and omnichannel platform capabilities.

On the solution front, we are making tangible progress. Our firewall deployment with Claro in Latin America has now advanced to the final testing and acceptance phase, positioning us for a similar large-scale deployment with other MNO group with operation across multiple geographies.

Overall, the business trajectory continues to be positive: superior unit economics, deepening enterprise relationship across diverse verticals, and a significantly strengthened pipeline spanning multiple geographies and use cases. We are continuously investing in the platform capabilities, strategic partnership, and talent that will power Route Mobile's next growth phase, while upholding our commitment to profitable, sustainable value creation for all our stakeholders.

With that, I will hand it over to Tushar to introduce himself, and then to Vinay to walk you through the key business developments for the quarter, followed by Raj's detailed financial review. Over to you, Tushar.

Thank you so much, Rajdip. Hi, everyone.

This is Tushar Agnihotri. As most of you are aware that I have assumed the position of CEO of Route Mobile from Feb 9th.

Quickly, a few words about myself. I had joined Route Mobile in 2016.

I've completed 9 1/2 years with Route Mobile and largely in sales. I was initially responsible for building the domestic market for India, which we did successfully and took the same success to multiple other markets like Bangladesh, Sri Lanka, Indonesia, and others.

I continue to perform my sales duties alongside the position which has been assigned to me of CEO. Before joining Route Mobile, I've worked with three telcos.

I used to work with Reliance Jio before joining Route Mobile. I've worked with Tata Teleservices and Reliance Communications.

Overall, I bring 30-plus years of sales and operations experience to the table, and I continue to contribute the way I've been over the years. Thank you so much.

This is all from me, and I hand it over to Vinay.

Thank you, Tushar. Good evening, everyone, and I hope you are all doing well.

Thank you all for joining us today. We uploaded our quarterly earnings presentation last night, and I hope you've had a chance to look at it.

Let me start by walking you through the highlights of our third quarter performance. Q3 has been a quarter of strategic transformation for Route Mobile, and I want to be transparent about the shifts that we are seeing in our business composition and what they mean for our future trajectory.

On the financial front, let me address the top-line performance directly. Revenue from operations has remained broadly flat sequentially, or quarter-on-quarter, while on a year-on-year basis, we witnessed a decline.

However, this headline number tells only part of our story, and I want to provide you with the complete context behind these movements. The primary driver of the year-over-year revenue decline has been lower volumes in certain low-margin international long-distance business, the ILD business.

While these revenue streams contributed to top-line volumes, we have seen some enterprises progressively reduce their A2P SMS usage as they experiment with alternative digital communication channels, and in a few cases, competitive pricing dynamics have made parts of this business less value accretive for us. What's particularly encouraging is that this decline in ILD revenue has been partially offset by growth in higher-margin domestic business in India and also in other key regions.

We are seeing robust traction in our core domestic markets where our platform capabilities, enterprise customer relationships, and regulatory positioning provide us with sustainable competitive advantages. This shift represents exactly the kind of business mix transformation we've been working towards, moving away from volume-driven, low-margin revenue towards value-driven, higher-margin revenue streams.

Now let me turn to what I believe is the most significant positive development for this quarter: our gross profit margin expansion. Despite the flat revenue, our gross profit margin expanded significantly this quarter.

Importantly, this margin expansion has translated into absolute gross profit growth both quarter-on-quarter and year-on-year. This is a direct result of the change in business mix I just described: the replacement of some low-margin business with higher-margin domestic and regional business.

It demonstrates that our focus on quality of revenue over quantity of revenue is delivering tangible results. Another factor contributing to part of the margin expansion is the seasonal expansion of gross profit margins in some regional markets, such as Colombia.

Q3 is typically the best quarter in terms of gross profit margins for us in this region. From an operational standpoint, volumes have remained relatively flat quarter-on-quarter.

The stability in volumes, combined with margin expansion, reinforces the fact that we are extracting better value from each transaction and each customer relationship. We are working towards optimizing for unit economics.

I want to be transparent about our cost structure evolution this quarter as well. The entire expansion in gross profit in absolute terms has not flowed down to EBITDA.

This is primarily due to two factors: first, an increase in the operating expenses that support our product development and go-to-market initiatives; and second, salary increments that have led to incremental workforce operating expenses year-on-year. These workforce investments reflect our commitment to retaining top talent in an increasingly competitive market for technology and sales professionals.

Our people continue to be the most valuable asset of the organization, and the investments in the workforce are necessary to maintain the quality and stability of our team as we execute our transformation strategy. While they impact EBITDA in the near term, we view these as essential investments in our long-term capability building.

Also, shared management services between Route Mobile and Proximus Global have marginally impacted EBITDA negatively. Raj will run through the details on the same as he talks about the numbers in more detail.

I am pleased to report that our profit after tax margins have remained steady. This demonstrates our ability to maintain bottom-line profitability even as we make necessary investments in the business and navigate significant changes in our revenue composition.

Beyond the financial metrics, we continue to make strong progress on our strategic initiatives that we have discussed over the past few quarters. Our new product portfolio continues to gain traction in the market.

Rajdip highlighted a few key customers that we have onboarded in the past quarter. We are seeing increasing adoption of our omnichannel communication solutions, RCS messaging capabilities, and WhatsApp Business API integrations.

These products command premium pricing as compared to our traditional SMS-based services, and they represent the future growth drivers of our business. We have tracked 14.5% year-on-year growth in revenue from new products in the 9 months ended December 31, 2025, versus 9 months ended December 31, 2024.

Despite the slight decline in revenue from new products in Q3 versus Q2 25-26, which is largely attributable to a situation with a specific large customer, we continue to build a strong pipeline to grow this business segment significantly. Our partnership ecosystem continues to deepen.

The relationships we've built with global system integrators and technology partners open doors to enterprise customers who require sophisticated, integrated communication solutions. These partnerships allow us to participate in larger, more strategic deals with better margin profiles.

In Q3, we have expanded our customer pipeline in partnership with Infosys and Tech Mahindra. On the network API front, our engagement with CAMARA initiative within Proximus Global continues to evolve.

We are positioning ourselves at the forefront of emerging telecom API ecosystem, which we believe will be a significant growth area as enterprises increasingly seek to leverage telecom-driven data solutions to secure, simplify, and enhance customer engagement and experience. We are liaising with major MNOs with whom we have long-standing relationships in India and other emerging markets to drive the network API development and go-to-market initiatives.

To summarize Q3 25-26, we've executed a strategic business mix transformation, replacing certain low-margin international business with higher-margin domestic and regional business. We have delivered significant gross margin expansion and maintained steady PAT margins despite increasing operating investments.

We've continued to advance our strategic initiatives across new products, partnerships, and emerging technology platforms. With that, I will now hand it over to Raj to walk you through the detailed financial performance.

Over to you, Raj.

Thank you, Vinay, and good evening, everybody. I'll summarize our financial and operating performance during the quarter ending December '25, before opening the call to Q&A.

As described by Rajdip and Vinay, the standout metric has been our gross profit margin performance, which has grown in absolute and on a percentage basis. This is testament to our advantaged mix of markets and customer base, along with a keen focus on routing strategy.

Our Q3 revenue from operations was 11,071 million INR, which is lower by 6.5% year-on-year and 1.1% sequentially. This is largely due to the volumes in certain low-margin international long-distance business and structural SMS market impacts.

This is partially offset by growth in non-SMS products and particularly strong growth in Colombia. In Q3, we reported a gross profit of 2,712 million INR, representing a 8.6% increase year-over-year and a 9.8% growth compared to the previous quarter.

This is due to gross margin expansion, which I'll come on to next. Gross profit margins for the quarter stood at 24.5%, a 340-basis-point improvement over last year and sequentially higher than the 22.1% achieved in the previous quarter.

This is one of our highest quarterly margin performance. This upward trend reflects our strategic focus on optimizing customer mix and onboarding higher-margin accounts, enhanced routing strategies, reinforcing our commitment to profitable growth and long-term value creation.

On a reported basis, we constrained opex growth to plus 4% year-on-year, mainly due to non-recurrence of prior-year long-term incentive plans and foreign exchange movements. However, on a like-for-like adjusted basis, opex is up 10% due to trade receivables write-offs and salary increments, but again partially offset by cost savings from lower headcount.

Adjusted EBITDA for Q3 increased by 3.5% to 1,429 million and increased by 7.2% versus the previous quarter due to gross margin performance described earlier. This all contributes to an adjusted EBITDA margin of 12.9%, which is higher by 120 basis points versus prior year and sequentially higher than the 11.9% seen in the previous quarter.

Adjusted profit after tax was 1,026 million, which is up 2.2% sequentially and higher by plus 20% year-on-year, driven by EBITDA flow-through, favorable foreign exchange movements, and lower finance costs as a result of prior-year external debt that has been paid off. I would now hand over to the moderator for the Q&A section.

Thank you. We will now begin the question-and-answer session.

Anyone who wishes to ask a question may press * and 1 on your touch-tone telephone. If you wish to remove yourself from the question queue, you may press * and 2.

Participants are requested to use handsets while asking a question. Ladies and gentlemen, we will wait for a moment while the question queue assembles.

We have the first question from the line of Jyoti Singh from Arihant Capital. Please go ahead.

Thank you for the opportunity. Sir, wanted to understand few things on the Route Mobile side.

Given Q3 revenue that was largely soft, but the margin recovery that we have seen, and should we expect '26 to be more of a we are targeting for the margin or more of a growth-led recovery? Another, on the transaction side.

Our billable around 129.5 billion as per 9 months, which is 11% up, but revenue only up 3.6%. How should we think about pricing per transaction going forward?

Third, what level of net new client addition and wallet share expansion is required to return to mid-teen revenue growth? These three points wanted to understand.

Thank you,

sir. Sure, so, Jyoti, let me take that.

First, let me address the easy one on the volume versus revenue growth. As we mentioned during the commentary and even the last quarter, we had seen certain shift of business from ILD to domestic, and the price points for India ILD versus India domestic is significant.

To replace a certain value of ILD business, the volumes required on domestic are significantly higher. You will see larger volumes coming in at a lower price point, but in a lot of cases, because that is domestic enterprise business, we typically gain higher margins on that business as well.

That kind of explains the volume-revenue ratio. In terms of how would this be sustainable and what is our focus, so, obviously, our essential goal is to keep growing the margins in absolute terms, and because it generates ROI for the company, that is the main objective, and generate significant cash flows.

That has always been the focus of the company. Plus, if we are able to maintain the opex at the levels they are and expand the gross profit margin in absolute terms, we will see EBITDA expansion.

The idea is, moving forward, if ILD business starts reviving and even if we get a larger customer which is marginally lower gross profit as compared to the portfolio, if it makes strategic sense, if it is a sustainable business, we would not shy away from taking it unless it is absolutely impossible to service that customer. To put it briefly, if it tends to be a loss-making account, obviously, we would want to stay away from it.

If it makes reasonable profit and if it is sustainable at certain levels, we would definitely want to onboard that business for the operating leverage that we can generate out of it. In terms of the net new client addition, so, we are witnessing customer onboarding.

We are adding new customers. As we mentioned, even on the new products, we have added a few reputed brands in the past quarter, and, even in certain areas like transport and ticketing, we have deployed our solutions in multiple geographies now.

We are witnessing customer onboarding. In terms of reviving to double-digit growth rates, it's a little early to give guidance on that, but we will certainly come back to the investors very soon on that point.

We have certain strategic sessions planned out over this month and early part of March. You will soon be able to come back with specific defined guidance in terms of how the business is going to scale up from here.

I hope that addresses your queries or any other...

Yes, sir.

Jyoti, just to add to Vinay's answer, I think probably in coming quarters, we will always going to focus on growth for sure. Along with that, it is also very important to focus more on quality customers than the quantity customers because for us, it is very critical to maintain our EBIT margin along with the GP.

We are working towards adding new customers domestically and internationally as well. When you say ILD business, but apart from ILD, I think our global international business is also growing.

We are focusing more on a customer who are looking out for a solution, and they believe in our product. I think that's the kind of story which we want to build, and I think quantity against quality is what we want to focus on quality customers now.

Sure. Sir, if we can guide on the margin expansion side and revenue growth side?

As far as the guidance is concerned, as Vinay has mentioned, we will come up with some numbers soon. Right now, we may not able to give any guidance.

What you can understand from the last two quarters, if you see are some of the changes we have made in our customer mix, and we let go certain customer deliberately to make sure they're not hitting our gross profit and the EBIT margin. Probably in coming quarters, we may come up with the guidance, but right now, I might not able to give you the guidance.

Thank you, sir. Just last question, I'm getting a lot of buzz around delisting of Route Mobile.

Just wanted to confirm nothing from our side?

Like?

Like delisting of Route Mobile.

See, that's a totally complete rumors. As a Proximus Global, we have no intention to delist Route Mobile.

Route Mobile will continue as a listed company, and we are very much committed to our minority shareholders. What I can tell you right now is there is no intention of delisting Route Mobile in future as well.

Sure.

Thank you so much, sir, for clarification.

Thank you. We have the next question from the line of Amit Chandra from HDFC Securities.

Please go ahead.

Sir, thanks for the opportunity. My first question is in terms of the focus that we're having for the margin expansion and not focusing on the lower-margin business.

Where we are in that journey? What proportion of our business still is lower margin?

Where we are in that journey in the sense that how many more quarters we will take to restructure? This restructuring in terms of the mix is largely technology-led, geography-led, or client-led?

That is the first question. Maybe I can ask the second one afterwards.

Sure. Amit, I can start and then Rajdip can probably add in.

The change in margin that we are seeing is primarily two factors. One is, in India, we are seeing slight decline in the ILD business in India, which is getting replaced to some extent with domestic India business.

Also in the rest of the world, domestic customers in the UAE and Colombia, where margins are relatively higher, we are onboarding customers in those markets as well. It's a mix of both in a specific market.

It's a mix of inbound traffic, whether it is domestic or international, and also in terms of geographic mix, we are seeing domestic customer growth in other markets as well. In terms of your question regarding how long will this continue, in the last few months, we have not seen significant trends.

It's a mix of certain aggregators who are bringing in certain international volumes into our platform where we've seen some dip. In terms of enterprise customers, we are not aggressively taking off enterprise customers on the ILD piece because there we are still retaining some of our customers.

We believe at these levels, the margin is fairly healthy. As I mentioned earlier, if you are able to get large customers, reputed customers with sustainable business, we would still consider the business even if it is marginally below the portfolio gross profit levels.

It's a mix of how do we want to build a sustainable, scalable business versus do we want to purely focus on margin expansion?

Okay.

And... Amit, as...

Hi. Amit, as I think, in last earning calls also I have mentioned there are two verticals we really want to focus, like telco and enterprise segment.

We are also putting lots of effort and energy towards our telco business, where we really believe that firewall business along with the MAP server, CPaaS in a box, which is more on a product-oriented solution for operators, is something what we are really focusing on. With Claro deal, which we have already closed going live in March, you will see the growth in our revenue because of that as well.

There are a few more larger deal we are closing in coming months down the line where firewall deals are very lucrative in terms of margin as well. I think enterprise and telco are two separate business, and this is exactly how we are trying to focus on our product roadmap as well.

We have separated our teams. One team focusing completely on telco side of the business, one team focusing on enterprise side of the business.

In coming quarters, I think revenue growth is definitely we will work on along with the higher margin. As Vinay mentioned, the current margins are also healthy, and we will try to improve more on that as well what we have achieved in previous quarters.

Sir. Thanks for the clarification.

Secondly, more a broader question on the ILD piece. Obviously, we are having a higher proportion of revenues from the ILD stream.

As you mentioned in the last calls also that this stream has almost stabilized, But how do you see the terminal risk to this business wherein most of the larger enterprise customers globally are shifting to alternate channels because of the higher ILD prices? Most of the larger ones, they have already shifted.

The existing volumes which are there, what is the relevance in terms of the stickiness of these volumes, maybe from a more longer-term perspective, or you want to totally pivot from ILD to...

Amit, there is no impact completely on the ILD business. We also let go certain ILD business which are very low margin,

okay?

It is something also you need to understand. We really focus on our margin and GP right now.

We also let go certain smaller customers who are aggregator who are too demanding and they were looking for a lower margin for ILD traffic, which we said no, and we let go those kind of traffic as well. What Vinay trying to highlight, if there's a direct enterprise coming, and then even not little lower than our total actual GP, we will entertain them.

I think those aggregator who are sending traffic to us for ILD traffic, we let those traffic go from our portfolio so that we are not entertaining those guys especially on ILD as well. As far as the enterprise traffic is concerned, it is very much there in our platform right now.

There are a little bit decline by certain customers that they're moving from channel A to channel B. Definitely, we are also in talks with those customers to use other channel like RCS and WhatsApp in terms they are trying to explore this channels.

Obviously, sir, the question is in sync with what you're saying. The next pro driver is obviously the OTT channel, which is WhatsApp, RCS, and the platforms that you talked about.

Where we are in that journey? Obviously, the segment that we report in terms of the new growth areas, there we are not seeing that kind of growth which is getting reflected there.

How's the adoption there? Where we are in that journey?

What kind of growth we can expect from the platform side and...

If you see the 9-month growth, it's a 14% growth 9-month year-on-year comparison if you see on the new product growth, okay? There are certain traffic we have seen in the previous quarter.

It was just starting of the festive season that has also led certain volumes increase by certain customers on OTT channel. As a company, the platform-wise, I think we are very much there with all the capabilities required to serve any large enterprise customer, whether it's email, SMS, or WhatsApp or RCS.

I don't think there is any challenge on that side. With the current pipeline which we have on the new product line, now Tushar coming in and taking over as a CEO, he has a definitely lots of inroads and the insight about the India market and some of the neighboring market like Bangladesh and Sri Lanka and Philippines.

We believe like Bangladesh and the Philippines, we are also going to contribute a lot on this new channel for us.

Okay. Sir, the last question: Where we are in terms of the Vodafone deal that we signed?

What is the revenue contribution? Are we above the MRC, or the minimum revenue commitment, that we had with Vodafone?

If you can give some light on that, and since we onboarded... Also...

Yeah.

Go ahead. Sir.

No, at the time we onboarded, we had very aggressive targets in terms of the revenue from that deal. What changed and where we are currently,

sir? Amit, as I mentioned, we will always going to now focus more on EBIT margin growth and GP growth, and we will probably try to avoid such deals in future.

Our Vodafone deal is going to, I think, consume by the end of March. If there is any deal with Vodafone in future, we will have a two separate deal: one for the firewall, one for the SMS.

It is not going to be merged as one combined deal. That's what I can tell you.

If we do a firewall deal totally separate, then it is going to be 100% margin option for a firewall. SMS will be a different deal if we do with Vodafone.

I can assure you one thing in future, if we do any deal with Vi, it will be a two separate deal: one for firewall, one for SMS. We will keep in mind that we will not going to dilute our gross profit margin because of that deal.

Amit, just to add to what Rajdip said, on the previous deal, we don't have any risk. We are covered on that deal in terms of the commitment that we had.

We are covered.

Okay. Sir.

Thank you and all the best.

Thank you.

Thank you. We have the next question from the line of Kevin Gandhi from Capgrow Capital.

Please go ahead.

Hello. Thanks, sir, for taking my question.

I hope my voice is audible.

Yes, we can.

Yeah. Just wanted to know that even though the volumes are increasing, the revenue is quite on the decline on the ILD side.

Just wanted to know what is the industry growth rate across the globe. Is that we are losing any market share or the total industry size of ILD is declining?

Also, just a second question about the Vi deal. What's the total revenue potential of this total deal?

Yes, thank you.

Kevin, as we speak, there is no new deal has been signed between Vi and Route Mobile as of now. That's the only thing I can share with you.

As far as the revenue potential is concerned, since there is no deal, we have no clarity about any revenue potential. Vinay, you want to take the first question?

Sure. Kevin, just on Vi, it's more of a supplier deal where we pay Vi for using SMS on their network.

Revenue comes from the enterprises which we service, and with Vi, we have a deal where we have made certain commitments in terms of how much volume we will use on their network. There is no revenue from Vi as such.

It's more of usage of the Vi network. In terms of your question regarding the ILD market size and our market share, so as we mentioned earlier, we continue to hold on to enterprises that we are servicing.

We have lost certain aggregator business, which was either decline in the aggregator's own volumes or in a very few cases where there was some competitive dynamics. What we believe and what we are seeing is it's not really a decline in market share.

It's a situation where there is a slight shift in channels of communication, and enterprises are experimenting with various things. Whenever they are deciding on a particular way in which they want to work So, for example, there's a very large global tech firm which decided to move from SMS to RCS, and we are servicing them on RCS now.

Those kind of trends are happening where we are seeing certain shifts in volume, which could be temporary. There might be some volumes which might be lost, but it's not that we are losing market share and somebody's taking away those customers from us.

It's more of a dynamic market situation right now.

Understood. Sir, just a follow-up question on your answer.

Basically, since ILD is such a big component of our revenue, even though the new product revenue trajectory is not taking over the ILD business, can we expect the ILD realization to actually improve over time? We have seen some stability, but do we expect the realization to again quite improve over time?

I think, Kevin, Rajdip also touched upon this point earlier where and also I mentioned that some of these enterprises are coming back to us when they decide on a particular channel. The way it works is if you need a partner who can support you on, let's say, for example, RCS.

Now, for whatever reason, if a subscriber is not able to receive an RCS message because of the nature of handset or is not able to receive a WhatsApp message because of non-availability of data connection, then you need a CPaaS partner who can trigger a fallback on SMS. You need a partner who can provide all channels of communication, who can support you on multiple geographies, and that is where we score a strong point with such kind of large global enterprises.

Whenever there is ILD business, we are able to still garner it. On the back of it, the Vi deal, which we referred to, makes us fairly competitive in the market on such deals.

That is where we are able to play a very strong hand when it comes to ILD.

Got it. Thank you.

Yeah.

Thank you. We have the next question from the line of Jimit from Emkay.

Please go ahead.

Hi. Am I audible?

Yes, we can hear you.

Perfect. Just a couple of questions.

First is can you shed some light in terms of how the CPaaS market size in India and across channels has evolved, how it is today versus how it was 3 years back? Just a broad color in terms of how it has evolved over the years.

That's the first part. The second point that I wanted to understand is what would be our new products' revenue split between India and say outside India?

If you can share some details on that. Third is with respect to new products itself.

New products or even OTTs, our revenue has grown by around 11% in Q3, and that is around 8% of total revenue. One of our peers, we see, has reported around 31% of revenue from OTT channels, and that is over 50% growth in Q3 itself.

Are we losing some sort of share? Is that reading correct, or if you can help us correct the reading that we can have from the data.

Thanks. That's the three questions from my side.

Let me start with market and adoption. The digital adoption in various emerging countries are growing every single day as we speak, and we believe that tier-3, tier-4 cities will contribute more in coming days down the line for growth of digital channel adoption.

That's what the whole trend we can see right now. The digital communication, the digital transactions are growing every single day in domestic market.

As we speak, we are not just focused on India as a one market. Along with that, we have a market like Bangladesh, Sri Lanka, we have Philippines, we have UAE, Saudi Arabia, Colombia, and Nigeria, where we see the domestic market growth, and I think that is definitely a high-margin profile which we are maintaining.

Overall, if you see the CPaaS market, the volume growth, it is happening all across the globe right now. That is the trend we see right now.

There are a little bit drop in our ILD business because this larger hyperscalers sometime they want to try different channel, and another day, they are using Route Mobile channel only to shift those traffic from SMS to say RCS or WhatsApp. Vinay, if you want to answer the second one?

Yeah. I think on the geography mix, Jimit, we don't publish it publicly, but at this point in time, largely, there are two three geographies where we're generating non-SMS or new product revenue, as we call it.

It is largely in India. We have a small proportion in Colombia, but if you compare it to the revenue in Colombia, it's a reasonable size of business there.

We have onboarded certain customers in the Middle East. Unfortunately, I'm not able to give you exact split of revenue by the regions.

In terms of growth, except for the sequential dip, we are seeing growth across all these markets. The platform itself is fairly comparable to the competitors that you would be referring to in India and other markets as well.

That is overall, unfortunately, I can't give you an exact split of the revenue by country. We'll figure out a way of how to share some insight on that.

At this point in time, we need to just check how sensitive it would be from a competitive point of view, and then we can take a call on how we can share such details with you and the investors.

Thank you. If you can just elaborate more on the third aspect, which is revenue split in terms of OTT and how it has grown for peer that we're looking at.

Is it some sort of market share shift that is happening, or are we losing some market share? Any read-through from your end?

Sorry, I could not hear you well, but I think you're asking how is the OTT market share, the OTT growth versus SMS growth and how are we playing in that market? Is that the question?

I think that's the question, Vinay. Just to let Jimit, our market share on ILD business is the largest in India as we speak.

I think if I'm not wrong, it's over 50%, and we maintain that. There is a definitely drop from the hyperscaler, and they're using different channel.

In that case, also we are supporting those hyperscaler to use those new channel from our platform only.

Great. Thank you for the responses.

Just if I could squeeze in two more questions. One is in terms of the gross margin expansion.

Can we expect 24.5%, which is the current quarter level, to sustain for the next quarter or coming quarters as well, or are we aspiring a specific level to look at in terms of the margin play? Second is, just wanted to understand that what specifically led to this leadership decision.

Even is the position of Rajdip at Proximus level intact, or what's the status there? Thanks.

Those are the two final questions.

Let me answer on the leadership, and I think it's a very, very good decision made by the board as Tushar is in system for last 10 years, is one of the top performer sales person in the entire Route Mobile story, and he understands business very well. He understands domestic as well as the global business.

His knowledge about business is very critical for us, and I think he will definitely drive this growth story forward as we speak. As far as my role is concerned, it is definitely going to add value to Route Mobile if I'm working very closely with the Proximus Global team where I will make sure that we get more revenue coming to Route Mobile platform from Telesign and the BICS.

This is definitely going to add advantage to Route Mobile in coming quarters if you see. As far as Tushar is concerned, it's the best choice from our side and because we believe he has all ability to drive this business to the next growth.

Jimit, coming to your question on the gross profit margin sustainability, I think we also referred to it earlier on the call. This quarter, there were certain drivers which could be a little seasonal in nature.

For example, Colombia gets the highest gross profit margin in the December quarter, so that had a marginal contribution to the gross profit margin expansion. Now to look at it, the way we look at the future is this margin obviously is driven by mix of business.

If ILD contribution is to increase, and typically ILD business is large ticket. Single customers could add up almost 1 to 2% of, even in the best cases, even higher than that, of the total revenue if we're able to onboard them successfully.

The idea there is the percentage margin with such customers might be below the portfolio average, but the absolute gross profit that they generate helps us get a lot of ROI on the business. That is how we look at it.

If we are able to get some large customers which may dilute the percentage margin, but you will still see absolute gross profit expansion despite the margin dilution. That's how we look at the business.

We would not let go large, sustainable opportunities even if the percentage margin portfolio is different from the portfolio. It could be a little dynamic, to put it very briefly, but it would not be at the expense or we would not want to see a gross profit absolute degrowth in the business.

Perfect. That helps.

Thank you so much, and best wishes to Tushar for the new role.

Thank you. We have the next question from the line of Venkatesh S, an individual investor.

Please go ahead.

Good evening, sir. Am I audible?

Yes.

Yes, sir. Thanks for the opportunity, and...

Mr. Venkatesh, can you hear us?

Yes, sir. Can you able to hear me?

Yes, please go ahead with the question.

Thank you, sir. Sir, first of all, congratulate Mr.

Tushar for being appointed as new CEO for the company. Wishing you best of luck.

During our acquisition by the Belgium-based telecom operator BICS, we were seeing that Telesign generates 3,000 crores of ILD traffic in India. Currently, I wanted to know how much of their pie is captured by Route Mobile post the acquisition.

We can Telesign the So, I'll just give you a little background on how we started working with Telesign. After the transaction, there was an analysis of how much traffic can Telesign send to Route Mobile where, obviously, we could offer them the best cost price.

India was definitely one market where we are drawing almost all the traffic that Telesign sends into the country. I think we have been disclosing this every quarter.

Till last quarter, I think this quarter, it around 12 to 13% of our total revenue, sorry, around 14% of our total revenue is from Telesign. That's the quantum of business we do with them, and it has been in that range over the past several quarters.

That pretty much accounts for, what they would be sending into this market. The idea is, in and that's not only India.

We also service them in a few other markets wherever Route Mobile is able to get the best-priced routes. Telesign sends all of that traffic into into Route Mobile to capture that margin within the Proximus Global system.

Got it. On the current scenario which you're facing on ILD traffic, when do you expect this situation to settle down?

Because currently, the differential between RCS and SMS through ILD is very huge. If at all RCS needs to match the price of SMS ILD, when do you think this to happen, and at that time, do you expect any stability in our business?

Sure. Venkatesh, that's a very fair point, and that is something that, in fact, the telecom operators in India also probably are thinking about.

Because if you look at the way the industry evolved, A2P pricing in India also evolved and increased. The SMS pricing in India also increased when the operators saw that as a significant revenue stream.

That entire process took longer than the operators would have liked. In my opinion, the RCS pricing should start getting normalized.

I'm sure the operators also are putting thought behind it. There are certain operational differences, the dynamics of pricing and the way money moves between operators for RCS is slightly different as compared to SMS.

I think all of those things are getting formalized because even now, it's still at a nascent stage if you look at it in terms of adoption. Operators, obviously, don't want to miss out on the wave, and they are evaluating what should be the right way to price it.

Once that happens, we will automatically start passing through those increases with our margin on top of it to the enterprises. That transition will happen.

As you rightly pointed out, that will also impact the way ILD traffic is flowing into the country. We might see some traffic going back to SMS, depending on how the prices play out, and certain use cases coming to RCS.

That development will happen moving forward.

Got it. I just have this question on the Indian CPaaS market.

If you look at the partner ecosystem of WhatsApp or let it be Meta, there are a lot of partners within India and many of the enterprises or the emerging MSME, they do not require the traditional communication through SMS. In that case, do you see the incremental growth coming from these small enterprises going towards individual partners within the WhatsApp ecosystem?

If I get your question right, you're trying to understand whether the smaller enterprises will work with partners for WhatsApp Business Messaging? Is that the question?

Because still they require a single point of communication through WhatsApp alone.

Even the larger enterprises today, except for a few, largely, they're working through partners. The idea is, as I referred earlier, even if you're using WhatsApp, certain use cases where you want interactive communication will want to be over WhatsApp.

Traditional notifications or things like OTP, you might still want to use SMS. The point is, every enterprise might have a requirement for multiple channels.

You, as an enterprise, it's not your core business to set up communication channels and integrate with various communication channels. To the extent possible, you might want to have a partner who can do all of these services for you.

You can avail of multiple channels through a single partner. Plus, what we also look at is, partners like Route Mobile, we also offer self-serve platform where smaller enterprises can log in, they can register, they can start using the platform by just doing a simple API integration if they do not want too much customization.

There are multiple models that we operate. Plus, what we also do is, we also partner with other marketing automation or marketing agencies because a lot of marketing communication for large and small enterprises flows through such agencies or systems.

We become the de facto partner for these marketing or marketing automation companies, and enterprises start using our channels in the backend.

Got it. Finally, can you quantify your market share on the NLD segment within India?

Sorry, on the which segment? Sorry.

NLD?

NLD segment, yeah.

NLD or ILD?

NLD segment. NLD.

I can tell you as far as the volume is concerned in the Indian market, we are part of top two guys in the country right now. Whether we are number one or number two, that we don't know, but even if we say top two, probably Route Mobile is one of them.

Got it. One of your listed peer as well, they are continuously mentioning that they are gaining wallet share from some of the peers.

I wanted to know whether are they mentioning us, or

We are not losing our market share, okay? Maybe they are gaining from the other competition in India.

India has multiple aggregators. As far as we are concerned, we are not losing any customer as such.

As far as the domestic market is concerned, we are maintaining our customers, and we are getting volume from them.

Got it. From a competition perspective in the other emerging markets like Middle East, do you see the same competition as we are witnessing in India and other markets?

No,

do you think you have a better...

Competition is everywhere, Venkatesh. Competition is everywhere, but...

The ability for you to win those customers, do you think you have a better edge over other... Indeed,

indeed, yes. Indeed, yes.

There are many customers we onboarded in UAE, Saudi Arabia, and Kuwait, in Colombia, in Bangladesh. Some of their deployment, which I have already discussed at beginning of my call, I think these all are which we are winning because of our product superiority, and there are competition everywhere as we speak.

There are certain product and the routing and the connectivity advantage we have where we create more value to the customers, and probably that's why we win more customer as well in the various other markets.

Got it. Got it.

Thank you, and wish you best of luck.

Thank you.

Thank you. We have the next question from the line of Manish, an individual investor.

Please go ahead.

Hi, good evening. Am I audible?

Yes, we can hear you.

Yeah. I have a few queries.

My first query is, the partnership with Proximus has been 1 1/2 years. We have still not seen the synergy that has led to the revenue growth or the profit growth.

How long will it take?

As we speak, I think because of this partnership, there are 14% of the total revenue is coming from that partnership only. We are exploring, as I said, the Claro deal, which we won in Latin America, is because of BICS.

BICS is taking us to the various other operators where we are showcasing our product portfolio, specially on a firewall side. This all happening because of BICS relationship with operators.

Along with that, we are now working very closely with BICS on network API initiative, which is CAMARA initiative, which is definitely going to be the next big thing in CPaaS ecosystem. I think this all are happening as a one Proximus Global initiative, and there are many things we are working towards self-serve and other models where I think there are lots of synergies.

If you see how we are getting that in terms of our numbers, you will see those numbers in coming quarters. We are definitely working very closely with BICS to take advantage of their operator relationship.

Rajdip bhai,

why I said that I had that query because if I go to the June 2024 revenues, we had ₹1,107 crore revenue. The same revenue is there.

If the synergy is working very good, the revenue should have gone up, right? So...

I think that we are at the same point where we were 1 1/2 years ago.

See, certain large integration and collaboration takes time. Our introduction with Tech Mahindra and Infosys is all happened because of Proximus.

We are working very closely with Infosys and Tech Mahindra, and there are certain deployment takes time. We won one large international customer because of Proximus, and we worked very closely with Tech Mahindra on that for international termination.

I think these things are happening as we speak. Even with larger customers, partners like Infosys and Tech M to integrate within their ecosystem or a Salesforce, it takes time.

You will see the advantage in coming quarters as we speak, and we are working very, very closely with the team at Proximus Global to take the best advantage of their relationship.

Also, I think Manish, between June '24 and December '25, also there have been some trends in the market, Manish, where there was certain artificially generated traffic which we have referred to in some of our earnings calls where there was traffic in the market which was eliminated by the enterprises. There have been certain trends which have led to this situation.

As Rajdip pointed out, we have certain initiatives that we are working on, which should deliver positive momentum moving forward.

I think few quarters back, Manish, few quarters back, as we already announced that we lost one large OTT players for India traffic, I think two three two quarters back, and that customer is almost ₹100 crore revenue per year for Route Mobile. In spite of that, we did some kind of synergy, we worked very hard to get more customers on our portfolio to maintain this revenue.

I think we lost some customer also because that customer directly went to operator and they did a direct deal with operator. In spite of that, we gained a new customer, we got new customer, we worked very closely with our existing customer to get more traffic from them.

All these things, synergies and all this strategies are working very well for us, and I think we are doing fairly well as far as the relationship with Proximus Global is concerned.

Okay. Thanks for that.

My second query is regarding the telecom part and the enterprise part. I am in the telecom industry for past 20 years.

Would like to understand what are we working on that.

Our firewall solution, which is deployed with various operators globally, plus the CAMARA initiatives of network API is our all solution. Plus, MAP server for RCS, which we have deployed with Robi Axiata in Bangladesh, I think most of the operator globally that to enable their platform for a customer to have RCS capabilities, I think they need a third-party platform like what we already have.

I think these are the some of the telecom solution which we're talking about, and I think MAP server is a classic example where we will go along with BICS to various African operators along with Latin American operators where we will try to deploy this MAP server. We are in talks with multiple operators to get this deployed.

Thank you. Ladies and gentlemen, that was the last question.

I would now hand the conference over to Mr. Raj Gill for closing comments.

Thank you, moderator. With that, we will close the call.

We appreciate your continued support, and we look forward to engaging with you again. Please all have a very good day, and we look forward to talking to you on the next call.

Thank you.

Thank you.

Thank you, all.

On behalf of Route Mobile Limited, that concludes this conference. Thank you for joining us, and you may now disconnect your lines.