Support.com, Inc.
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- Support.com, Inc. (SPRT) provides remote technical support solutions, customer service outsourcing, and cloud-based software platforms to enterprise clients, small businesses, and consumers across connected devices including PCs, Macs, smartphones, tablets, smart home systems, gaming consoles, and wearables; core offerings encompass TechSolutions for direct-to-consumer on-demand support via phone, chat, virtual house calls, and self-service Guided Paths; Remote IT Helpdesk and Connected Home services for troubleshooting connectivity, WiFi, printers, security, and device optimization; virtual call center operations with omnichannel capabilities spanning voice, chat, and self-service; Nexus platform for support interaction optimization; and proprietary tools such as Homesourcing Cloud, ExpertToolkit, SecureHub, and ExpertCRM. The company operates primarily in the United States, serving industries including media and communications, healthcare, retail, technology, fintech, and cryptocurrency with a remote, home-based workforce emphasizing high first-call resolution and customer satisfaction scores. Founded in 1997 and formerly known as SupportSoft, Support.com maintains administrative offices in locations including Sunnyvale, California, and Pasadena, California. In July 2023, RealDefense LLC, a provider of consumer security, privacy, and productivity software, acquires Support.com from Greenidge Generation Holdings Inc. for $0.8 million, gaining its customer base, call center operations, domain names, remote IT platform, Guided Paths proprietary content library, Remote IT Helpdesk, and Connected Home services to expand RealDefense's portfolio through cross-selling synergies. Previously, in 2021, Support.com merges with Greenidge Generation Holdings Inc. in a reverse merger transaction, operating thereafter as a subsidiary until the divestiture. The company continues to serve Fortune 500 clients and individuals with device-agnostic tech support across all brands.
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