Peter Kisbye
Thank you for joining very much and taking time to hear about Loyal Solutions. We have the obligatory disclaimer of the anything we project.
What we will present today is the results for the second half year and therefore also, of course, by default for the full fiscal year ending June 30th. From Loyal Solutions, I'm Peter Kisbye, I'm the CEO and founder, and with me I have Nicolai, who is our moderator for the question and answers.
If you have questions along the way, please type them in the chat, and Nicolai will pick them up, and we will address them either along the way or at the end of the presentation. We will start with an update on the business and on the financial milestones.
Revenue for the year grew 46%, ending at 57 million Danish. This is, of course, a satisfactory result for us and very close to the expectations we have set out in the annual forecast.
If we look at the annual recurring revenue, the growth in that was 31%, ending at an ARR end of year of 52 million Danish. This is, of course, also for us a satisfactory growth rate.
What is also, you can say, comforting and supporting our business model is that a lot of the growth in ARR was driven by growth in our existing clients' programs. Our client programs have over the years continued to grow at very healthy margins, and the average across all programs this year was actually a growth of 25%.
Now, the programs are obviously at different stages in their development, but it is still across the board a very attractive growth rate that has now been maintained for five, six years. We have focused on reaching EBITDA positive, cash flow positive, therefore we had a lot of focus on our operating expenses, and they are virtually unchanged despite a 46% growth in revenue.
We see this as a testament to the very efficient processes we have developed both IT-wise, but also operating-wise within the company. EBITDA was positive for the first time since our IPO at 5 million versus a forecast of 5.3, and last year we had a minus of 6.7.
EBITDA almost improved by a million Danish a month. Again, we find this satisfactory, albeit we are 200,000 below the forecasted EBITDA.
Operating profit was also for the first time positive. It was 1.7 million, a little above forecast, but way above obviously the negative 10 million last year.
Cash receipts were up by 29%, along with EBITDA, of course, cash flow is a key parameter that we measure. Our net retention rate on existing clients was 123%.
This is in the top 5% globally of a retention rate for a company like ours, and again, this is a good thing, good building block moving forward. Our incremental EBITDA this year was 65%, again goes to speaking of the leverage our business model has reached now, where we can handle a lot more revenue and a lot more clients and a lot more new clients without increasing the cost base at the same pace.
If we look a little bit at the nonfinancial, we extended our contract with Visa globally for the VMLS program. VMLS is the program in Visa that uses Loyal Solutions technology, and it was further extended for three years.
Visa in Germany has launched a very successful program called Visa Bonus, which is a bonus on German-issued Visa cards, and it is based on the Loyalty Facts technology. We're, of course, very proud to power this for Visa Germany, and we have hopes that it will, down the road, potentially expand to other countries.
If we go into the very important compliance part of our life, our PCI annual recertification was completed, the annual ISO was completed, the annual SOC 2 was completed. Compliance is obviously necessary, but it is also becoming sort of a business advantage for us.
All clients now require that you provide the very highest compliance levels, and that means that we have sort of a moat around our business with the compliance certifications we have. There are not many in our industry that have all three.
PCI is obviously the most important one, but the other ones are equally important almost. We've done a lot of upgrades to our platform in two ways, both for our clients, but also to be able to leverage even more internally because, as we spoke about, that we can take in more revenue at the same cost base.
We have built a new functionality for our campaign module. We continue to develop the Loyalty Facts platform for clients.
Our exclusive integration to the Himyan Card in Qatar, where we are the only company that's integrated, is performing very well. This is in cooperation with Qatar Airways.
That means that every issued Himyan Card in Qatar is automatically linked to our system and thereby to the Qatar Airways program. Our good partners at Emirates, they have launched that you can redeem Skywards Miles, which is the points or currency in the Skywards program, all across the UAE, and that is based on our Pay with Points technology.
You can earn Emirates points by flying, or Skywards points by flying, and then you can use them across the UAE on your daily shopping, cafes, restaurants, etc. Myer One, one of our newer clients that started their program in October last year, won the Best Retail Loyalty Program Worldwide.
This is not because of us, but we are part of the program, providing an important component of it, and Myer is expanding slowly but surely across Australia, we see a good future for us in this program as well. AI, we'll have a separate section on that in a minute, but we continuously obviously evaluate for relevant use cases for our clients.
I'll get into AI in more detail in a second. Virgin Velocity won a big award for user friendliness and design, again using our technology.
The oldest, it's actually 140 years old loyalty program in Denmark, for Brugsforeningen, launched on our technology in October, and they have now completely transitioned to our solution very successfully, and it is by a long distance the largest program in Denmark. Any questions, Nicolai?
No? Nothing so far, yeah.
If we look at AI, of course we agree that AI will reshape many areas of software and a lot of other things, and we have spent a lot of time looking at how should we address AI, how can we use AI. Now, our situation is that we are not a general-purpose Software as a Service.
We provide mission-critical payment infrastructure integration to very, very large enterprise clients, there's a lot of regulatory, security, and compliance requirements that sort of makes it challenging and difficult to use AI in a broad sense. What we can use AI for is for improving internal processes within the company.
We can improve it for analytics and some capabilities for clients. The moat we have around our company because of compliance and regulatory statues also means that we believe that AI is not going to be a disruptor for us, it's going to be something we can use to sort of improve processes.
I was actually the CEO of the largest travel group in Scandinavia back in 2000 when the internet boom came, and to the travel industry, that was a similar disruption to our business back then than what AI is now, albeit AI is on turbocharge. The strategy we adopted is actually something I decided to copy into Loyal Solutions, and that is that our strategy is to be on the leading edge of the trailing edge.
We don't want to be all the way out front because history has taught that you will simply burn too much funding and too much money on a lot of things, many of which will never materialize into anything. We will maintain being, let's call it, ahead of the game without being way out front.
If we now go to the financial results, the ARR grew, as mentioned, 31%, it grew from 39.9 to 52.4. That is, of course, something we're happy about.
The compounded growth over the last five fiscal years has been 33%, also something we think is satisfactory and is a nice, good, sustainable growth rate for us. If we look at the revenue, it grew 46% from 39 to 57, and again a growth rate that is sustainable for us and that we have demonstrated we can now do profitable.
The key to both of these is that it's profitable growth, right? We're not burning funds, we're not seeking funds, we are simply having profitable growth.
That will be our intent for the next coming years as well. If you look at the last year compared to this year, revenue went up on the half year from 21 roughly to 28.
The operating expenses went up a bit. EBITDA went from -2.8 to +2.6, and the bottom line went from -4.4 to +1.3.
Again, satisfactory results, more or less in line with what we forecasted on January 1 release. Our all-important cash management and cash flow, the cash balance obviously, given the result, has improved by roughly 50% since last year.
We have a positive net cash flow for the year. We have significant increase in cash receipts.
All our operations are now cash flow positive, which is, of course, a huge milestone for us and for any scale-up. Obviously, being cash flow, then the budget would indicate that we have sufficient funding for the fiscal year.
The cash flow per quarters is as you see here. Q4 is always cash flow negative, but as a whole, the year has been cash flow positive, and that's continuing into the new year.
If we look a bit at how we see the future, there's still a significant market for our solution. AI has actually made this even more urgent for a lot of companies.
There are companies, especially in the mall and retail space, who uses what we call receipt scanning for their loyalty program. I don't know if you've tried it, but you scan a receipt, you upload it, and then you get a reward or some points.
With AI, that business model is dying very quickly because the amount of fraud has increased exponentially. People will go on ChatGPT, they will look up the members in a program, and then they'll say, "Generate me 10 10 receipts from each merchant in this program," they upload, and try and gain the system.
We have been contacted by retailers who do use receipt scanning, we think this will actually improve even the business outlook on our technology. Our sort of market presence is strong.
We are recognized as the leading platform, and this position of sitting between loyalty and the payment infrastructure is becoming more and more attractive for us because we can provide some really interesting solutions for clients. The fact that we're scheme-agnostic, meaning that we can handle all the big payment schemes—Visa, Mastercard, and AMEX—but also local schemes.
Like the Himyan integration in Qatar, we are seeing in many countries that governments are introducing domestic payment schemes for a host of geopolitical reasons, and the ability of our platform to integrate to these is a huge advantage. We were born with that in Denmark, because in Denmark we have a very large domestic scheme called Dankort.
This ability to also integrate the domestic payment schemes and make a completely seamless user journey no matter what type of card a customer pays with is a strong competitive advantage for us. As I spoke to briefly, the compliance portfolio, our tech, and then also our reference clients is really a strong moat and a strong competitive position.
We've been fortunate to add some really strong global brands like Myer, like Etisalat over the year. Our pipeline is still large.
It still takes time as it always does, but the pipeline is definitely very attractive. We have now, at least we feel we have, proven that the operating leverage in our business is actually there.
We've said it at previous presentations, but now we have actually proven it with the numbers we presented. We believe that we have a really, really strong business model moving forward.
Now the targets for the next year, we have set taking into consideration the geopolitical situation, right? It is very, very hard to predict what's going to happen.
While it has not seemed to have any huge impact on our business this year, we are still a bit cautious and saying, "Okay, that's fine. That's done, but let's just be a little bit cautious when we look at next year."
We have done our budgeting based on a 20% growth in revenue, from 57 to 68; a 11% growth in ARR; and then it becomes a high percentage, but then a 2.8 million growth in EBITDA. This is the financial outlook for the coming year set with the basis of the situation as we see it right now, and with a conservative viewpoint.
That was all we had planned for today. Are there any questions or comments?
Nothing so far, yeah. Any questions?
Going once, going twice. All right.
Thank you very much for attending, and do please have a great day.
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