- Business
- Teleperformance SE, alongside its various divisions, delivers advanced outsourced solutions for managing customer and citizen interactions globally. The enterprise operates primarily through two key business divisions: Core Services & Digital Integrated Business Services, and Specialized Services. The company provides a comprehensive range of offerings, including direct customer and citizen support, technical assistance, and customer acquisition strategies. Additionally, it offers crucial back-office functions and integrated digital services, encompassing social media content moderation and data annotation for automated systems. Teleperformance also applies its expertise in knowledge services, leveraging analytics, automated platforms, and artificial intelligence to enhance its solutions. The company extends its capabilities to manage various business processes, offering digital platform integration, strategic consulting, and in-depth data analysis. Furthermore, it supplies vital business process outsourcing services for governmental bodies. Teleperformance's specialized portfolio includes online interpretation services, efficient visa application processing, and comprehensive consular support for public departments. It also provides online healthcare navigation, advocacy services, and accounts receivable credit management solutions. Serving a diverse global clientele, Teleperformance supports industries such as automotive, energy and utilities, insurance, the public sector, technology, travel and hospitality, and banking and financial services. Its reach also extends to healthcare, media, retail and e-commerce, cryptocurrency, cargo, telecommunications, and video gaming sectors. Headquartered in Paris, France, Teleperformance SE was established in 1978. The company has recently emphasized strategic investments in AI partnerships and solutions, launching numerous new AI projects, and successfully integrating acquisitions like Majorel to bolster its digital business services.