ChainSea Information Integrated Co Ltd
TTPEX:689873.00
TWD
-3.80
(-4.95%)
ChainSea Information Integrated Co Ltd
TPEX:6898
(Taipei Exchange)
Recent
price
73.00
P/E
ratio
32.81
div
yld
- -
ROIC.AI
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in mil. unless spec.- Similar Companies
- Business
- ChainSea Information Integration Co., Ltd. (6898.TWO) provides business process outsourcing and customer relationship management solutions primarily in Taiwan and mainland China. Founded in 1993 and headquartered at 10/F, 1-1, Section 1, Chongqing North Road, Taipei, the company offers core services including service outsourcing such as telephone consultation, customer complaint handling, text consultation, technical consultation, and employee happiness services; member integrated marketing and outbound services encompassing member integration, outbound calls, affiliate sales, and satisfaction surveys; customer process planning; customer service system leasing; digital integrated marketing; call center education and training; consultation and advisory services; installation and maintenance of call center systems, CRM platforms, and AI voice-activated dialing systems; as well as business process outsourcing for domestic customer contact centers. The company targets public sector entities, financial institutions, SMEs, and enterprises across industries, serving clients such as Chunghwa Post and various government agencies through long-term contracts. In recent developments, ChainSea established its Indonesian subsidiary, PT ChainSea Information Integration Indonesia, in 2025 to expand into Southeast Asia with multilingual customer service and migrant worker support; secured new public sector contracts including the Chunghwa Post customer service center operations and the Ministry of Economic Affairs' digital transformation assistance program for small manufacturers; advanced AI-driven automation, intelligent customer service, and digital CRM tools; achieved record revenues with Q3 2025 and front nine months hitting all-time highs, alongside H1 2025 revenue of NT$559 million; and received awards such as the 2025 Excellent Customer Service Grand Award for nine consecutive years and a Silver Award in the Gold Heng Awards for AI and ESG transformation.