Zendesk, Inc.
New York Stock ExchangeCapital Structure
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in mil. unless spec.Working Capital
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in mil. unless spec.Growth Rates
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in mil. unless spec.Quarterly Revenue
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in mil. unless spec.Quarterly Earnings Per Share
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in mil. unless spec.Quarterly Dividends Per Share
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in mil. unless spec.- CEO
- Mikkel Svane
- Full Time Employees
- 6,440
- Sector
- Technology
- Industry
- Software - Application
- Address
- 1019 Market St San Francisco CA United States of America 94103
- IPO Date
- May 15, 2014
- CIK
- 0001463172
- Website
- zendesk.com
- Similar Companies
- Business
- Zendesk, Inc. (ZEN) provides software-as-a-service solutions for customer relationship management, specializing in AI-powered customer service platforms that enable organizations to manage support interactions across multiple channels including chat, email, voice, messaging, and social media. The company offers core products such as Zendesk Support for ticket tracking, prioritization, and resolution; Zendesk Chat for real-time engagement; Zendesk Sell for sales automation; Zendesk Sunshine as an open CRM platform; Explore for analytics; and the Zendesk Resolution Platform featuring agentic AI agents capable of autonomously resolving up to 80% of support issues, alongside employee service tools, conversational commerce, quality assurance, and workforce management features tailored to industries like retail, financial services, education, healthcare, and nonprofits. Founded in 2007 in Copenhagen, Denmark, and headquartered in San Francisco, California, Zendesk operates globally with offices in locations including Austin, Bangalore, Berlin, Copenhagen, Dublin, Krakow, Lisbon, London, Madison, Manila, Melbourne, Mexico City, Montpellier, Montreal, Novi Sad, Paris, Pune, São Paulo, Singapore, Tallinn, and Tokyo, serving over 200,000 customers worldwide following its take-private acquisition in November 2022 by a consortium led by Hellman & Friedman and Permira for $10.2 billion. Recent developments include the July 2025 acquisition of HyperArc to integrate next-generation GenAI-powered analytics via HyperGraph technology for enhanced self-service insights; the May 2025 completion of the Local Measure acquisition to bolster AI-powered voice capabilities; the December 2025 strategic collaboration agreement with AWS for AI-driven contact center transformation; an expanded November 2025 integration with Microsoft for secure AI-powered employee services; the October 2025 launch of advanced AI capabilities in the Resolution Platform; and the March 2025 introduction of the agentic AI-powered Zendesk Resolution Platform, positioning the company as a leader in Gartner’s 2025 Magic Quadrant for CRM Customer Engagement Center.
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