- Business
- SMS Alternatives Inc. (OTC: CICN) provides business integration software solutions specializing in desktop activity intelligence, process intelligence, and robotic automation software for contact centers and back-office operations in the United States and Europe. The company offers Cicero Discovery, a configurable tool that collects activity and application performance data, tracks business objects across time and multiple users, and measures against defined expected business process flows; Cicero Insight, a measurement and analytics solution that collects and presents information on quality, productivity, compliance, and revenue from frontline activities to identify improvement areas; and Cicero Automation, which incorporates Discovery features with desktop automation for enterprise contact center and back-office employees, integrates applications, automates workflows, and provides end-user control and adaptability. It also delivers technical support, training, and consulting services, selling products directly and through distributors to financial services, insurance, telecommunications industries, business process outsourcers, and governmental organizations in intelligence, security, and law enforcement. Founded in 1988 and headquartered in Cary, North Carolina, the company, formerly known as Cicero Inc., changed its name to SMS Alternatives Inc. in June 2023; its Intelligent Analytics Platform was acquired by Alvaria Inc. in 2022.