Concentrix Corporation
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ROIC.AI
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- Concentrix Corporation (NASDAQ: CNXC) is a leading global provider of technology-enabled customer experience (CX) solutions and business process outsourcing services. The company offers a comprehensive portfolio of services, including customer lifecycle management such as customer care, sales support, and digital marketing; CX/UX strategy and design encompassing data-driven user design, journey mapping, and multi-platform engineering; digital transformation solutions like robotic process automation, cognitive automation, and mobile app development; voice of the customer (VOC) analytics via its ConcentrixCX platform; back-office automation in finance, accounting, and supply chain management; and AI-powered technologies such as iX Hero for contact centers, iX Hello, and the Agentic Operating Framework for enterprise-wide AI implementation. Concentrix serves clients across industries including technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, healthcare, and others, with operations in over 70 markets worldwide through more than 150 delivery centers supporting 46 languages and handling billions of annual customer interactions. Founded in 1983 and headquartered in Newark, California, the company operates under the trade name Concentrix + Webhelp following its major acquisitions. Recent strategic developments include the 2023 acquisition of Webhelp for $3.8 billion, which expanded its global footprint and integrated successfully in 2024; the January 2025 acquisition of BlinkCX, a Philippines-based CX consulting firm, to enhance its regional team, client portfolio, and capabilities in AI, automation, and analytics; and the September 2025 acquisition of SAI Digital, a Vietnam-based digital commerce and CX technology provider, to bolster APAC growth, e-commerce platforms, and AI solutions for clients in Japan, Korea, Singapore, and beyond. Concentrix also launched the Agentic Operating Framework and advanced its AI-first platforms, earning Leader and Star Performer status in Everest Group's 2025 CXM Services PEAK Matrix Assessment, while reporting approximately $10.24 billion in fiscal 2024 revenue.
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