- CEO
- Adolfo Hernandez
- Full Time Employees
- 34,500
- Sector
- Industrials
- Industry
- Specialty Business Services
- Address
- 65 Gresham Street London United Kingdom EC2V 7NQ
- IPO Date
- Jan 17, 2012
- Business
- Capita plc provides business process outsourcing and professional services to clients in the public and private sectors, helping them manage complex operations more efficiently through data, technology, and people-led solutions; core offerings include contact centres for customer experience in financial services, telecoms, retail, utilities, and energy; pensions administration supporting 2.1 million pensions monthly; learning and education services assisting 50,000 disabled students annually; defence and national preparedness including Royal Navy training and fire & security via the Fire Service College; central and local government services such as council tax collection for over 850,000 households; and software solutions underpinned by partnerships with hyperscalers like AWS, Microsoft, Salesforce, and ServiceNow. The company operates across eight countries, primarily serving UK and European clients including government bodies, NHS trusts, and private firms in sectors such as healthcare, housing, and telecommunications, with approximately 34,000 employees generating adjusted revenue of £2.6 billion. Founded in 1984 as a division of the Chartered Institute of Public Finance and Accountancy and listed on the London Stock Exchange since 1991, Capita plc maintains headquarters at First Floor, 2 Kingdom Street, Paddington, London, England, W2 6BD. Recent developments include a three-year £33 million contract extension in November 2025 with a leading UK financial services provider for contact centre services commencing January 2026, covering early life collections, inbound queries, complaints, and outbound support; expansion of its Royal Navy training contract in February 2025 by £97 million for marine engineering services; completion of the sale of subsidiary Capita One to MRI Software in April 2025 to streamline its public sector software offerings; and half-year 2025 public service contract wins totalling £796.4 million total contract value, up 53% year-over-year.