Freshworks Inc.
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ROIC.AI
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- Freshworks Inc. is a cloud-based software-as-a-service (SaaS) company that provides enterprise-grade, AI-powered customer and employee engagement software designed to improve service experiences globally. Its core product portfolio includes Freshdesk, a customer service platform; Freshservice, an IT service management (ITSM) solution; Freshsales, a customer relationship management (CRM) platform; and Freshworks 360, a suite of integrated cloud applications for customer support and sales automation. The company’s software offerings span categories such as customer support, IT service management, CRM, e-commerce marketing, and AI-enabled business productivity tools. Freshworks serves a diverse range of customers across North America, Europe, the Middle East, Africa, and the Asia Pacific region. Founded in 2010 in Chennai, India, Freshworks moved its headquarters to San Mateo, California, and has evolved to support small and medium-sized businesses as well as large enterprises worldwide. Recent strategic developments include Freshworks’ acquisition of Device42, an IT asset management firm, for $230 million in May 2024, expanding its capabilities in IT management. In leadership, Girish Mathrubootham transitioned to executive chairman, with Dennis Woodside appointed as CEO. Freshworks also entered a multi-year strategic collaboration agreement with Amazon Web Services (AWS) in early 2024 to enhance the availability of its AI-boosted SaaS solutions within the AWS Marketplace and broaden its cloud infrastructure integration. Partnerships were expanded with global technology providers such as TD SYNNEX and Unisys to accelerate go-to-market growth and support AI-first customer service and ITSM adoption. Additionally, Freshworks launched advanced generative AI products including Freddy AI Agent, Freddy AI Copilot, Freddy Self Service, and Freddy Insights, aimed at automating customer interactions and boosting operational productivity. Freshworks operates primarily in the software development industry focused on AI-assisted SaaS solutions for customer experience (CX), IT operations, and business automation. It targets businesses across various sectors needing scalable IT service management, CRM, and customer support technology. The company is publicly traded on Nasdaq under the ticker FRSH and continues to expand its technology suite and partner ecosystem to pursue growth and achieve its target of $1 billion in total revenue by 2026. Freshworks maintains a significant presence across global markets with a commitment to simplifying complex enterprise software through AI integration and user-friendly products.
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