Interactive Intelligence, Inc. (ININ) was formerly a prominent provider of unified business communications solutions, specializing in contact center technology, Voice over IP (VoIP), and business process automation. Established in October 1994 by Donald E. Brown, the company delivered a comprehensive suite of cloud-based and on-premises software and services designed for customer engagement, communication, and collaboration. Its core offerings included the Interaction Center Platform, which facilitated multi-channel customer interactions, alongside cloud-based services like PureCloud and Cloud Communications-as-a-Service (CaaS). Interactive Intelligence served a diverse global clientele across various industries, providing robust solutions for call centers and enterprises aiming to enhance customer experience. The company ceased independent operations in December 2016, following its acquisition by Genesys, a leader in omnichannel customer experience and contact center solutions, in a transaction valued at approximately $1.4 billion. Subsequently, Interactive Intelligence's product portfolio was integrated into Genesys's offerings, including PureCloud, PureConnect, and PureEngage platforms.