- Business
- ServiceNow, Inc. provides cloud-based enterprise workflow automation and artificial intelligence software through its Now Platform for large enterprises, government agencies and other organizations in North America, Europe, the Middle East and Africa, Asia-Pacific and other international markets. The company delivers IT Workflows, including IT service management, IT operations management, IT asset management, strategic portfolio management, operational technology management, security operations and integrated risk management; Customer and Industry Workflows, including customer service management, field service management, sales and order management and industry-specific workflow applications; Employee Workflows, including human resources service delivery, workplace service delivery, legal service delivery and contract operations; Creator Workflows, including App Engine, Automation Engine, Integration Hub and low-code application-development capabilities; and AI, data and platform offerings, including Now Assist generative AI, AI agents, AI Control Tower, Workflow Data Fabric, RaptorDB, platform privacy and security technologies, ServiceNow Impact, customer support, professional services and implementation services. Its products help customers digitize, automate, orchestrate and govern cross-functional business processes, enterprise data, applications, assets, identities and AI agents.
ServiceNow was founded in 2004 and is headquartered in Santa Clara, California. The company is expanding its position as an enterprise AI control-tower provider through product development, partnerships and acquisitions. In 2025, it completed the acquisition of Moveworks, adding AI-powered employee support and enterprise search capabilities. In 2026, ServiceNow completed acquisitions of identity-security provider Veza and cyber-exposure-management provider Armis, integrating their identity governance, permissions intelligence, asset discovery and cyber-exposure capabilities into its security, risk and AI-governance portfolio. It also launched Autonomous Security & Risk, a platform designed to govern AI agents, identities and connected assets across IT, operational technology, IoT and other enterprise environments.
Recent strategic alliances include expanded AI collaborations with Anthropic, OpenAI, Microsoft, NVIDIA and Google Cloud. These initiatives support the integration and governance of foundation models and enterprise AI agents, including integrations between Microsoft Agent 365 and the ServiceNow AI Platform, AI infrastructure and AI Control Tower capabilities with NVIDIA, and AI solutions with Google Cloud for telecommunications, retail and IT operations. ServiceNow has also expanded industry partnerships with NTT DATA, Fiserv, Panasonic Avionics, NTT DOCOMO and StarHub. In September 2026, the company reportedly acquired Sweep, an agentic metadata and development platform, to strengthen AI-native development and agentic deployment capabilities for customer relationship management and enterprise applications; financial terms were not publicly disclosed.