Nepa AB (publ) is a global insights and data analytics company specializing in customer experience management. The company provides a broad suite of services including customer feedback collection and analysis; market research and consumer insights; customer experience management platforms and software; automated data analytics solutions; mystery shopping and audit services; brand and product testing; and consulting services to optimize corporate customer engagement strategies. Nepa operates across multiple geographic markets including Europe, North America, and Asia, serving clients in retail, financial services, automotive, telecommunications, and other consumer-focused industries.
Founded in 1994 and headquartered in Stockholm, Sweden, Nepa has developed advanced technology platforms integrating AI-driven analytics and scalable data collection methodologies. The company combines traditional research methods with innovative digital tools such as mobile surveys, real-time feedback systems, and proprietary experience measurement techniques. Nepa also offers specialized services such as employee engagement surveys and operational auditing, helping its clients drive both customer satisfaction and business performance improvements.
In the last 1-2 years, Nepa has expanded its strategic alliances and enhanced its technology offerings, emphasizing digital transformation and AI-powered insights. The company has invested in new product launches that integrate machine learning for predictive customer behavior analysis. Furthermore, Nepa has pursued acquisitions and partnerships to strengthen its market presence and technology capabilities, reinforcing its focus on delivering end-to-end customer experience solutions. These efforts support Nepa’s evolution from a traditional market research firm to a comprehensive customer experience technology provider.
Nepa operates as a publicly traded company under the ticker NEPA.ST and maintains a network of subsidiaries to support regional operations and product specialization. Its core industries include customer experience management, market research, data analytics, and consultancy services aimed at enhancing client business outcomes by leveraging detailed customer insights and data-driven strategies.