G-NEXT Inc. engages in the development and sale of digital transformation (DX) platforms primarily focused on customer service and stakeholder management in Japan and the broader Asia-Pacific region. Its core product is Discoveriez, a cloud-based stakeholder DX platform that systematizes the collection, management, and analysis of customer information and feedback. Discoveriez integrates incident management, risk management, and customer relationship management (CRM) functionalities, enabling companies to streamline customer support operations and enhance service responsiveness. The company also offers CRMotion, a SaaS platform designed to optimize customer support processes and provide a comprehensive database for corporate customer management.
Founded in 2001 and headquartered in Chiyoda-ku, Tokyo, G-NEXT targets a wide range of corporate clients across various industries seeking to digitalize and improve their customer service infrastructures. Geographically, the company operates mainly in Japan but has strategic ambitions extending throughout the APAC region.
Recently, G-NEXT has entered into a significant business collaboration with ONFET PTE. LTD. and OIO Holdings Ltd. to develop the Discoveriez Credit Database, a blockchain-based customer information and credit management service. This service aims to improve transparency, security, and corporate trustworthiness by using ONFET’s TSURU blockchain infrastructure. This collaboration marks a strategic expansion into blockchain-enabled data solutions, aimed at enhancing the speed and reliability of corporate responses to customer complaints and improving corporate value. Additionally, G-NEXT has been advancing AI adoption and sophisticated data utilization through partnerships like that with Eleveight AI, underscoring its commitment to integrating advanced technologies into its platforms.
These initiatives reflect G-NEXT’s latest major operational and strategic developments, positioning the company as a leader in the integration of DX and blockchain technologies within customer service ecosystems in Japan and beyond.