TTEC Holdings, Inc.
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- TTEC Holdings, Inc. (NASDAQ: TTEC) provides artificial intelligence-enabled customer experience technology and services, designing, building, and operating omnichannel customer engagement solutions for global enterprises; core offerings span TTEC Engage, which delivers front-line AI-enabled services including customer care, acquisition, technical support, sales, fraud prevention, back-office processing, and trust and safety moderation, and TTEC Digital, which provides consulting, CRM platforms such as Salesforce and Microsoft integrations, cloud contact centers like Amazon Connect and Cisco, AI-driven analytics, automation, and omnichannel CX platforms. Founded in 1982 and headquartered in Englewood, Colorado, with primary operations now centered in Austin, Texas, the company serves over 1,000 clients across industries like automotive, healthcare, and technology through a workforce of more than 52,000 employees speaking 50+ languages on six continents, including major delivery centers in North America, Europe, India, Brazil, South Africa, and the Philippines. Recent developments include expanded strategic partnerships with Zendesk for AI-driven CX solutions, Google Cloud, Verint, Genesys, Cisco, and Pega; new delivery centers in Mohali, India (adding 400 jobs), Cairo, Egypt, Cape Town, South Africa, and Brazil; product innovations such as InteractionSync for Amazon Connect, WFM Adapter for Microsoft Dynamics 365, and AI-enhanced learning with Bright Software; executive appointments including a new Chief Financial Officer; and a term extension of its credit facility through November 2027, alongside an update on a potential take-private transaction.
Company News
TTEC Digital Unveils 40+ AI Agents on Google Cloud Gemini Enterprise for CX to Help Modernize Government Experiences
TTEC Recognized by Everest Group for Sixth Consecutive Year in CXM Services PEAK Matrix® Assessment for the Americas
TTEC Digital achieves the 2026-2027 Microsoft AI Business Solutions Inner Circle award for 11th consecutive year
TTEC Unveils CARES, a New Quality Intelligence Metric That Measures What Customers Actually Experience
TTEC Launches New Automotive Customer Experience Program in Cairo
TTEC Launches New Automotive Customer Experience Programme in Cairo
TTEC RealSkill™ Wins Gold for Best Use of AI for Learning at 2026 Brandon Hall Group™ HCM Excellence Awards
New TTEC Digital study finds that while AI adoption is nearly universal, most models, processes, and teams aren't ready to realize ROI
TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure
TTEC Holdings, Inc. (TTEC) Q2 2026 Earnings Call Transcript
TeleTech Q2 Earnings Call Highlights
TTEC Holdings (TTEC) Q2 Earnings and Revenues Miss Estimates
TTEC Schedules Second Quarter 2026 Earnings Release and Webcast of Investor Conference Call
TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center
Her Employer Cut the 401(k) Match for AI at 58. Here’s How It Reshapes Her Retirement.
TTEC's Latest Customer Strategist Journal Examines Seven Shifts Reshaping Customer Experience in the AI Era
TTEC Digital Achieves NiCE Platinum Partner Status
TTEC Launches TTEC VeriCycle, an AI-Powered Healthcare Claims Intelligence Solution to Reduce Denials and Accelerate Reimbursement
TTEC Launches TTEC VeriCycle, an AI-Powered Healthcare Claims Intelligence Solution to Reduce Denials and Accelerate Reimbursement
TTEC Holdings launches AI-powered security platform Titan for distributed contact centers